operations administrator resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Personable administrative professional dedicated to cultivating positive client, staff, and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

06/2022 to 11/2022
Operations Administrator Carrier Enterprise Killeen, TX,
  • Reviewed proposed contracts against established policies, guidelines and legal requirements to identify critical issues.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Secured payments by following up with customers which disregarded promise to pay.
  • Used variety of automated systems to locate and monitor overdue accounts.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Received payment and posted to appropriate customer accounts.
  • Updated customer personal accounts with accurate contact information.
09/2021 to 03/2022
Office Manager Harvest, Inc. Cranberry Twp, PA,
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Managed office inventory and placed new supply orders.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Utilized FieldEdge software system to facilitate movement, planning, and scheduling.
  • Investigated and resolved customer and vendor issues to retain business.
  • Communicated with customers, vendors, shippers and internal staff members to verify current status and schedule delivery dates.
  • Supported customers reactively by creating, confirming, revising and canceling reservations to meet changing needs.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Performed data import, scanning or manual keying processes to verify invoice accuracy.
  • Contacted vendors to follow up on late invoices.
  • Processed customer payments.
  • Resolved vendor and employee inquiries about invoices and purchases quickly through research.
  • Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders.
  • Reviewed vendor invoices and expense reports, identifying discrepancies.
  • Researched and resolved collections disputes to maintain customer relationships.
  • Issued payments to vendors and suppliers on weekly basis.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Consulted with customers to resolve service and billing issues.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Made outbound calls to obtain account information.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Improved customer service wait times to mitigate complaints.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Managed provider calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Received, sorted and organized incoming letters and packages.
  • Received, examined and reshelved returned parts.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Elevated customer satisfaction ratings by resolving issues for speedy resolution.
  • Scheduled appointments for team and maintained updated calendar using FieldEdge system.
05/2021 to 09/2021
Property Administrator The Rmr Group Norfolk, VA,
  • Completed administrated projects using various software programs, including Yardi Systems Software, Nexus System Software and property database management.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Handled tenant complaints and expedited maintenance requests.
  • Created and updated marketing materials for department programs and properties.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Coordinated project materials by managing digital files, monitoring spreadsheets and updating reports.
  • Directed patients communication to appropriate department personnel.
  • Collected, calculated and reported on expenditure and statistical data to inform senior management.
10/2019 to 04/2020
Program Assistant Public Health Solutions Queens, NY,
  • Operated mail processing equipment and manually sorted mail.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Collaborated with team to ensure adherence to standard operating procedures.
  • Completed administrative tasks for staff, such as making copies, proofing documents and distributing mail.
  • Kept tracking system of mail in bound information for SDG&E CARE program.
  • Generated reports to present decision-makers with valuable data.
  • Prepared and secured records to maintain confidentiality while facilitating easy retrieval by authorized personnel involved in day-to-day operations.
  • Oversaw program records, organized files and retrieved materials.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Maintained quality levels above prescribed minimums to support team productivity and efficiency.
  • Compiled, sorted and verified digital data against source documents.
  • Obtained scanned records and uploaded into company databases.
  • Adhered to strict data confidentiality policies to prevent information leakage.
  • Verified and logged deadlines in response to daily inquiries and requests.
  • Volunteered to assist with special office projects, successfully completing all tasks prior to deadlines.
  • Transferred written information into databases to maintain consistent, accurate client records and project details.
  • Translated written documentation and notes into emails and other types of correspondence.
06/2018 to 09/2019
Office Assistant Truteam Belgrade, MT,
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages.
  • Data entry and maintained a hard copy backup for all sensitive information.
  • Distributing and prepare mail for processing.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Reviewed accuracy of documentation such as invoices and bills of lading.
  • Input weights, charges, discrepancies and other data in FedEx shipping manager.
  • Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Updated inventory excel spreadsheets to document and report on inventory stock and shipped date data.
  • Dispersed incoming mail to correct recipients throughout office.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
04/2018 to 06/2018
Administrative Assistant Kvc Health Systems Princeton, WV,
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages.
  • Updated records of deposit checks and bank statements.
  • Data entry and maintained a hard copy backup for all sensitive information.
  • Distributing and prepare mail for processing.
  • Sort and classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.
05/2017 to 10/2017
Administrative Assistant Larson Design Group Inc Charleston, SC,
  • Added new material to file records and create new records as necessary.
  • Gather materials to be filed from departments and employees.
  • Sort and classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.
  • Find and retrieve information from files in response to requests from authorized users.
  • Scan and read incoming materials to determine how and where they should be classified or filed.
  • Place materials into storage receptacles, such as file cabinets and boxes, according to classification and identification information.
  • Modify and improve filing systems and implement new filing systems.
  • Perform periodic inspections of materials and files to ensure correct placement and proper condition.
  • Transferring files to inactive storage according to file maintenance guidelines or legal requirements.
06/2016 to 07/2016
Social Media & Marketing Intern University Of Michigan Ann Arbor, MI,
  • Identify, develop, and evaluate marketing strategy, based on knowledge of establishment marketing objectives.
  • Measure the effectiveness of marketing, and communications programs.
  • Consult with product development personnel on employers' brochure specifications such as design, color, or packaging.
  • Create content strategies for digital media.
  • Utilized platforms such as Twitter and Instagram platforms on regular basis.
  • Analyzed market data to determine and target key audience or segments.
  • Tracked website analytics and reported findings to clients.
05/2014 to 04/2017
Student Assistant Craig School Of Business City, STATE,
  • Complete and maintain accurate records regarding the students' histories and progress, services provided, or other required information.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine the nature and purpose of visit, and direct or escort them to specific destinations.
  • Provide information about establishment, such as location of departments and offices, employees within the organization, and services provided.
  • Analyze data to determine answers to questions from students.
  • Keep a current record of staff members' whereabouts and availability.
Activities and Honors
  • Member, Alumni Association CSFU.
  • Member, American marking Association
  • Member Hispanic business student association.
  • Customer service
  • Organization
  • Relationship building
  • Problem resolution
  • Team building
  • Mail management
  • Data management
  • Excel spreadsheets
  • Professional and mature
  • Inventory replenishment
  • Operations assistance
  • Information coordination
  • MS Office
  • Customer service-oriented
  • Pleasant demeanor
  • Package labeling
  • Shipping coordination
  • Paperwork coordination
  • Data tracking and trend analysis
  • Skilled multi-tasker
  • Resourceful
Education and Training
Expected in 05/2017 to to
Bachelor of Science: Business Administration-Marketing
California State University - Fresno, California
  • Summer Study Abroad: International College Of management, Sydney Field of study: Production and operations management systems and problems in manufacturing and service organizations, including product development and process selection; facility location and design; operations planning and control; materials handling; inventory and quality control; project management Summer Study Abroad
  • La Salle Campus, Barcelona Field of study: Administration and Organizational Behavior, Management. Development of management skills with emphasis on organization, communication networks, leadership, reward systems, conflict management, change, ethics, and stress. Case analysis, written projects, small group exercises.

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Resume Overview

School Attended

  • California State University

Job Titles Held:

  • Operations Administrator
  • Office Manager
  • Property Administrator
  • Program Assistant
  • Office Assistant
  • Administrative Assistant
  • Administrative Assistant
  • Social Media & Marketing Intern
  • Student Assistant


  • Bachelor of Science

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