operations administrator resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Accomplished Operations Administrator promoting 18 years of expertise in various office, client support, legal, account management, operations, sales, and customer support related sectors. Excellent written and verbal communication skills, legal studies, superior administrative skills, sales experience, multi-tasking, and organizational skills. Highly effective working in fast-paced settings. Known for great administrative support and detail-oriented work. Providing support in a variety of areas and committed to creating a positive working environment.

  • Knowledge of Human Resource Operations, Administrative & Organization policies
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • Excellent Oral, Written, and Public Relations Communications Skills
  • Planning and Coordination
  • Analytical and Critical Thinking
  • Flexible and Adaptable
  • Self-Motivated
  • Strong Decision-Making Abilities
  • Team building
  • Proficient in General Office Skills
  • MS Office
Work History
Operations Administrator, 11/2018 to Current
Beth Israel Deaconess Medical CenterWaban, MA,
  • Monitored supply chain and managed logistics functions for company.
  • Evaluated current operational practices and suggested improvement strategies.
  • Curated bi-weekly agenda's and coordinated executive meetings for department both in office and remotely via assisted Zoom and Microsoft Teams by documenting key processes, procedures and safety protocols.
  • Represented company to vendors, drayage partners and logistics coordinators across Import and Export lines.
  • Supported management and receiving team by handling all administrative tasks.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Developed and strengthened relationships with customers, vendors and internal management.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Oversaw daily loading and unloading of outbound trailers, containers, replenishing of pallets, inventory management and supervising work of team.
  • Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Managed daily operations of import/export organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
  • Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
  • Increased profitability by 7% annually, by establishing goals, overseeing performance by creating SOP for Receiving department.
  • Worked directly with management, Logistics coordinators, and administrative department supervisors to brainstorm, discuss strategy and mitigate financial loss issues.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Built loyal account base and long-term business relationships with drayage partner accounts.
  • Reduced operational risks while organizing data to forecast performance trends.
Paralegal/Case Manager, 02/2018 to 06/2018
Allen Miles & AssociatesCity, STATE,
  • Scheduled client meetings, depositions, mediations, hearings, trials, and various other case related events for two attorneys.
  • Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs.
  • Drafted, signed and certified key legal documents for judicial review.
  • Mitigated legal team's workload by reviewing and evaluating legal documents, discovery materials and contracts.
  • Investigated facts and laws to determine causes of action and to prepare cases.
  • Case summarization and trial binder preparation.
  • Drafting settlement demand letters and preparing demand packages
  • Analyzed evidence gathJessicag and presentation, client counseling, and jury selection methods processes for civil litigation.
  • Cooperated with legal teams to create performance documents for curative action planning.
  • Generated case summaries, and ran weekly reports.
  • Corresponded with clients regarding case updates, fee agreements, representation agreements and medical authorizations.
  • Conducted detailed client intakes and entered information into company database.
  • Conferred with clients and other involved parties to gather and track case information. Managed over 75 calls per day and increased sales by 25%.
  • Assisted counsel in preparing answers, providing documentation and information for discovery request.
  • Prepared legal briefs, motions and pleadings.
  • Researched state statutes, decisions, legal articles, codes and documents.
  • Coordinated trial exhibits by organizing materials, writing documentation and preparing digital materials and displays.
  • Managed billable hour tracking, payroll, client invoicing and schedules for attorney's office.
  • Communicated with outside vendors on behalf of attorneys and legal departments.
Legal Assistant/Business Development, 10/2016 to 02/2018
Leinart Law FirmCity, STATE,


  • Reviewed, maintained and proofread 50% of all incoming client files and produced documents for atty. Review.
  • Answered, screened and distributed incoming communications, provided support acquiring confidential and personal client documentation, input data, interviewed and provided legal support for 7 attorneys.
  • Handled office scheduling and made notes for deadlines, motions and other important dates.
  • E-Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Scheduled appointments, trustee appearances and depositions for busy law firm.
  • Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion.
  • Developed positive working relationship with courts, clients, law enforcement members and attorneys.
  • Reviewed, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting.
  • Interviewed and prepared intake sheets for clients.
  • Prepared case summaries for mediation conferences.
  • Transcribed weekly and bi-weekly calendar meetings for staff and attorneys.
  • Assessed real and personal property inventory for estate planning.
  • Arranged and coordinated daily meetings, reviewed client applications, prepared petitions, answered non-legal procedural questions and relayed attorney provided answers.
  • Acted as a pre-petition liaison until case filing, prepared emergency petitions, scheduling case signings, conducting case meetings, prepared online courses, implemented payment arrangements, scheduled meetings and follow-up appointments
Account Manager/Customer Care Representative, 09/2015 to 10/2016
Loloi Rugs IncCity, STATE,
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Liaised between account holders and various departments.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Contributed to annual revenue goals by selling new services and developing new accounts.
  • Listened attentively to client feedback and worked with product development team to introduce new services.
  • Educated clients on new products and services and updated account information to maintain high standards of client service.
  • Introduced new processes to improve account and market tracking for better data analysis.
  • Managed 30 daily accounts by reviewing and mitigating discrepancies and collaborating with account holders.
  • Researched and gathered product information from distributors, sales reps, and designers using various research databases for implementation.
  • Processed returns, provided custom quotes, maintained backorder reports, invoiced billing statements, processed EDI and electronic orders, and provided e-commerce support.
  • Analyzed and solved order issues, provided vendors and designer support, traced late deliveries provided order status updates, maintained vendor accounts via electronic communication Provided order status for all parts of purchasing cycles to clients as well as performance updates to upper management during weekly meetings.
Associate of Arts: General Studies, Expected in 05/2023 to Navarro College - Corsicana, TX
: Paralegal Studies, Expected in 2013 to Northlake College - Las Colinas, TX,
: , Expected in 2001 to Capital High School - Olympia, WA

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Resume Overview

School Attended

  • Navarro College
  • Northlake College
  • Capital High School

Job Titles Held:

  • Operations Administrator
  • Paralegal/Case Manager
  • Legal Assistant/Business Development
  • Account Manager/Customer Care Representative


  • Associate of Arts

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