operations administrator resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
I am hardworking and reliable with strong ability in customer service and looking to improve in any future and current position. Upon employment I will be offering an outgoing and positive customer interaction, being a strong team member who also encourages and supports others and myself to do their best. I am highly organized, proactive and punctual with a team-oriented mentality.
Skills
Originality and Creativity
Employee Motivation
Process Improvements
Training Management
Customer Service Management
Quality Assurance
Focus and Follow-Through
Problem Anticipation and Resolution
Policy Development and Enforcement
Hiring and Onboarding
Recruitment
Staff Scheduling
Records Organization and Management
Human Resources Oversight
Decision Making
Merchandise Tracking
Quality Assessment and Assurance
Warehouse Operations
Physical Strength and Stamina
Loading and Unloading
Problem Solving
Visual Inspection
Package Preparation
Adaptable to Changing Needs
Work Planning and Prioritization
Willing to Learn
Attention to Detail
Storage Area Maintenance
Stacking and Staging
Damage Prevention
Money Handling
Employee Performance Evaluations
Relationship Building
Investigating Complaints
Inventory Management
Supply Ordering andraining and Onboarding Management
T
Performance Improvement
Knowledge of Pastries
Food Safety
Display Case Setup
Verbal and Written Communication
Customer Service
Exceeding Customer Expectations
Loss Prevention
Product Knowledge
Merchandise Recommendations
Safety and Cleanliness Standards
Returns
Experience
Operations Administrator, 10/2020 to Current Aveanna Healthcare – Royal Palm Beach, FL,
Trained, mentored and motivated employees to maximize team productivity.
Trained, managed and motivated employees to promote professional skill development.
Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
Alerted purchasing team of shortages
Identified and sorted damaged goods, and following up on procedures documented in reports.
Logged packaging activities and filed reports in company databases.
Communicated information to customers regarding address confirmations and appointments shipping times.
Used scanners to track parcel information, condition or receipt.
Protected items by wrapping in cling film, padded moving blankets and tape
Knowledge of OSHA safety standards to communicate potential hazards and issues.
Job-specific knowledge and abilities to identify solutions to issues and diminish conflicts.
Established procedures and quality standards.
Troubleshot product issues and fixed problems.
Inspected incoming raw materials shipments for compliance with quality standards agreed upon in vendor contracts, reporting discrepancies as necessary.
Trained and developed employees in effort to contribute to overall professional growth.
Inspected and repaired packages to acceptable standards.
Fielded phone calls from customers and answered diverse questions.
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Managed scheduling for employees to optimize productivity.
Package Handler, 06/2020 to Current Poshmark – Redwood City, CA,
Loaded completed orders on pallets according to delivery numbers.
Protected company inventory by maintaining and organizing storage areas.
Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
Resolved conveyor system issues by clearing jams and blockages.
Juggled shift duties, prioritizing immediate tasks to streamline operations.
Palletized boxes to increase movement and shipment efficiency.
Braced, padded, and supported items in packages to prevent shifting and damages.
Counter Manager, 08/2013 to 12/2019 LaBella Bakery – City, STATE,
Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons and vouchers.
Maintained records related to sales and placed special orders for desired items.
Described merchandise and explained use, operation, and care of merchandise to customers.
Ordered store materials and built strong relationships with key company suppliers.
Oversaw training of company staff members.
Provided customer service by answering questions, providing recommendations and addressing complaints.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Treated associates with fairness and respect, providing recognition of accomplishments.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Planned and optimized warehouse work processes to improve fulfillment system efficiency.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Provided leadership, insight and mentoring to newly hired employees.
Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
Recruited and trained new employees to meet job requirements.
Reviewed employee performance and delivered constructive feedback to improve performance.
Education and Training
High School Diploma: , Expected in 06/2013 to Floral Park Memorial High School - Floral Park, NY GPA:
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