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operations administrative manager resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Operations Manager

Diligent Operations Manager bringing 8 years of experience in business operations, production management, organizational development, and team building within diverse industries. Proficient in planning, coordinating, and executing successful production strategies, including Cost Leadership Strategies and Service strategies. Adept at improving operational stability, efficiency, and profitability through Negotiations and Risk Management. Team-minded individual with the ability to work well with senior stakeholders and effectively prioritize tasks.

Education
Master of Science: Business Administration And Management, Expected in 01/2020 to California Baptist University - Riverside, CA,
GPA:
Bachelor of Science: Sports Management, Expected in 09/2017 to California Baptist University - Riverside, CA
GPA:
Skills
  • Workflow Planning
  • Strategic Planning
  • Policy And Procedure Modification
  • Documentation And Control
  • Bookkeeping
  • Database Administration
  • Credit And Collections
  • Scheduling
  • Payroll And Budgeting
  • Service Delivery
Work History
Operations/Administrative Manager, 04/2020 to 11/2020
Gpm InvestmentsMarysville, MI,
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Reduced average contract expenses by 2% through aggressive negotiations with vendors.
Manager , 07/2018 to 03/2020
Southland Physical TherapyCity, STATE,
  • Manage all incoming out outgoing patients to maintain healthcare management
  • Train and manage all new employees for first 90 days
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Approved regular payroll submissions for 20 employees within ADP
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Recorded inventory sales into organization's weekly income report.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
Warehouse Operations/ Logistics Manager, 01/2016 to 07/2018
California Baptist UniversityCity, STATE,
  • Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
  • Completed timely and accurate daily logs to keep internal reporting accurate and effectively track materials movements.
  • Negotiated with 10 freight companies, which resulted in new contracts that reduced overall shipping costs by 5% annually
  • Satisfied reporting requirements with timely and accurate logging of daily activities
  • Improved efficiency by 12.5 % through supervision of 30 staff working in warehouse
  • Generated repeat business through development of devoted customer service to loyal clients
  • Managed vendor relationships to support supply chain and maintain product quality
  • Management of 3PLs to ensure inventory and report accuracy, and multi-location 3PL experience.
  • Efficiently dealt with changes, delays, and unexpected events to ensure customers received products on time
Estimator/ Office Manager, 05/2014 to 12/2015
Sun Group ConstructionCity, STATE,
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
Certifications
  • Inbound Marketing , HUBSPOT - 2020
  • CPR License - 2020
,

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Resume Overview

School Attended

  • California Baptist University
  • California Baptist University

Job Titles Held:

  • Operations/Administrative Manager
  • Manager
  • Warehouse Operations/ Logistics Manager
  • Estimator/ Office Manager

Degrees

  • Master of Science
  • Bachelor of Science

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