Operations Administrative Manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Career Overview
Business management professional, offering more than 30 years of experience and proficiency in customer service; problem-solving; financial information interpretation and analysis; auditing; accounting; risk assessment; and demonstrated effectiveness in directing complex projects from concept to execution; working successfully with diverse groups; and the ability to create synergy among teams to achieve business financial goals. Six Sigma trained.
Skill Highlights
  • Schedule management
  • Travel administration
  • Problem resolution
  • Self-starter
  • Deadline-oriented
  • Microsoft Office
  • Spreadsheet development
  • Report analysis
  • Staff motivation
  • Employee training and development
Core Accomplishments


  • Planned all meetings and travel for CEO.


  • Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.


  • Investigated and analyzed client complaints to identify and resolve issues.

Data Organization

  • Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.


  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.


  • Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Customer Service

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.


  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.


  • Maintained status reports to provide management with updated information for client projects.


  • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Professional Experience
06/2012 to 06/2015
Operations Administrative Manager Road & Rail Services Baltimore, MD,
  • Responsibilities include: Development and management of engineering and construction contract service agreements.
  • Analyze root cause issues, problem solve and provide recommendations for process improvements.
  • Work with Sr.
  • Leadership Team to assist in the development of annual Capital and Expense budgets for the construction and maintenance of Lumos' fiber optic network supporting Outside Plant Engineering and Construction as well as Field Operations.
  • Annual budget of approximately $75 million.
  • Provide forecast for Field Operations annual budget.
  • Documenting detailed engineering and construction budget information in our EBS system.
  • Develop, implement and maintain working processes of the Operations Specialist, Coordinators, Business Analyst and Admin Staff.
  • Lead, motivate and coach employees by providing feedback through employee performance appraisals, and conduct disciplinary actions as necessary according to company guidelines.
  • Hire and coordinate training for new Lumos and Contract employees.
  • Facilitate Communicating Effectively through Email Class.
2011 to 01/2013
Finance, Planning & Flights Assistant The Tjx Companies, Inc. Williamsville, NY,
  • Process daily banking deposits, write checks for accounts payable.
  • Writing instruction manuals for each process (Finance, Planning, and Flights).
  • Create statistical reports for Sales Managers to update sales professional on monthly spending to include budget restraints.
  • Aid in travel arrangements for sales staff visits and conferences.
  • Spearheaded myriad air travel coordination duties flawlessly: processed requests for group airline travel, researched and negotiated rates for individual groups, booked seats, and administered contracts.
2007 to 2012
Front End Supervisor Ray Graham Lombard, IL,
  • Executed administrative office functions with aplomb: Western Union transmissions; money order transactions; returns processing; and safety observations, inspections, and corrections to mitigate accidents and risks to customers.
  • Managed cashiering staff, trained new employees, and assure that all associated equipment is clean, in working order, and working properly.
  • Team Lead, Layaway department - processed Layaway and pickups - trouble shoot customer issues and resolutions.
01/2006 to 01/2010
Air Travel Coordinator Worldstrides City, STATE,
  • Spearheaded myriad air travel coordination duties flawlessly: processed requests for group airline travel, researched and negotiated rates for individual groups, booked seats, and administered contracts.
  • Documented all airline transactions accurately including fares, deposits, final payments, seating, ticketing, and the generation of manifests.
  • Responded to requests for group airline travel; researched most feasible accommodations; and negotiated contracts effectively to win business, satisfy customers, and achieve corporate goals.
  • Met or exceeded corporate goals: created, produced, and updated travel project reports; fostered communication with management and among the departments; and maintained a high customer satisfaction index that resulted in new business.
01/1985 to 01/2005
Team Leader Genworth Financial City, STATE,
  • Directed a multi-functional team of 20 to 30 agents, managed vendor relations of up to 50 associates successfully, and rendered superior customer service with diplomacy and clarity - while modeling best practices for interactions with vendors, customers, and team agents.
  • Managed and prioritized job responsibilities in a fast-paced environment, frequently with aggressive deadlines, and met each scheduled deliverable without delays.
  • Six Sigma trained.
  • Completed complex projects effectively from concept through rollout such as the transition and move of Variable Life business from Richmond to Lynchburg, and demonstrated creativity and initiative in finding solutions to problems.
  • Collaborated with colleagues, in an environment that presented a high degree of subjectivity and change, paying strict attention to detail in processing and policy documentation.
  • Assessed business risks; integrated and accurately interpreted risk protocols in all decisions; anticipated the impact of change; and prioritized accordingly.
  • Provided exemplary customer service while conducting extensive research to resolve customers' inquiries.
  • Managed administrative functions with precision, maintained agents' records, and ensured that First Colony adhered to all state regulatory and compliance requirements.
  • Controlled the processing of 1035 Exchange contracts and new life insurance applications, issued policy contracts to approved applicants, managed the licensing process for appointed agents to sell First Colony products, and placed policies in force.
  • Ensured accuracy in maintaining insurance contracts and related documents; resolved discrepancies; recorded data appropriately; and disposed of obsolete information according to established company procedures.
  • Reviewed detailed transactions; researched and resolved customers' inquiries; completed appointment processes; and followed-up to ensure that licenses were issued accordingly.
  • Worked effectively in a team environment, anticipated peak work fluctuations, and performed multiple complex work assignments as required.
Expected in 2006
Master of Business Administration:
Averett University - Danville, VA
Expected in 2003
Bachelor of Business Administration:
Averett University - Danville, VA
Expected in 1992
Certificate in Accounting:
Phillips Business College - Lynchburg, VA
Additional Information
  • REFEREMCES *Provided upon request.

Accounting, accounts payable, administrative, administrative functions, attention to detail, banking, budgets, budget, Business Analyst, cashiering, coach, concept, conferences, contracts, creativity, customer satisfaction, customer service, documentation, Email, fast, Finance, functional, instruction, insurance, Leadership, Team Lead, Exchange, money, office, win, modeling, network, peak, performance appraisals, policies, processes, protocols, research, safety, Sales, Six Sigma, travel arrangements, vendor relations

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Resume Overview

School Attended

  • Averett University
  • Averett University
  • Phillips Business College

Job Titles Held:

  • Operations Administrative Manager
  • Finance, Planning & Flights Assistant
  • Front End Supervisor
  • Air Travel Coordinator
  • Team Leader


  • Master of Business Administration
  • Bachelor of Business Administration
  • Certificate in Accounting

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