Ambitious and results-oriented with over 4 years of experience creating strategic alliances with management to effectively align with and support key business initiatives. Progress-driven planner adept at building and retaining high-performing teams. Leverages effective daily production planning, budgeting and resource management to reach operational objectives.
Skills
Recruiting and hiring
Performance improvements
Schedule management
Employee development
Employee retention
People skills
Critical thinking
Policy/program development
Fluent in Spanish
Personnel information systems
Employee engagement
Employee relations
Staffing and recruiting professional
Human resources operations
Analytical
Experience
Operations Administration HR , 10/2017 - Current Heartland Dental – Greenfield, IN,
Generated daily operational reports for corrective action or continuous improvement.
Served as front line customer service to new hires in order to direct them to management.
Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
Managed scheduling for new employees to optimize productivity.
Hired employees working to outline initial company policies and procedures.
Directed all day-to-day operations to provide safe and enjoyable employee experience.
Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
Facilitated HR operations, including strategic workforce planning, performance management, staffing and administration of benefits.
Met operational objectives by establishing qualified staff, promoting adherence to regulations.
Worked closely with management and other team members to meet quality assurance standards.
Checked documentation for appropriate coding, catching errors and making revisions.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Prioritized and organized tasks to efficiently accomplish service goals.
Organized activities to reward employees and provide motivation and improve efficiency.
Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
Increased office organization by developing filing system and customer database protocols.
Established responsible curriculum by creating master schedules.
Completed various reports and analyzed each report to decide where improvements could be made.
Identified operational and performance issues and worked with managers to resolve concerns.
Coached team on company policies, procedures, and best practices to enhance operational efficiency and employee productivity.
Analyzed operational performance to identify pain points and provided actionable solutions to management.
Recommended process and systems improvements.
Created and updated new hire spreadsheets detailing latest information regarding scheduled workdays for new hires.
Supervised safety audits and oversaw investigations into plant quality issues.
Created and implemented safety policies and procedures for drivers.
Verified valid license and permit display and compliance with applicable licensing standards.
Reviewed qualifications under potential drivers for application completion; downloaded applications and information to company for verification processes.
Acquired and completed driver accident reports, collected evidence provided by drivers , input information to various databases.
Kept detailed records of investigations and communication throughout cases to meet legal standards and promote easy search and retrieval by compliance staff.
Front Desk Receptionist, 01/2012 - 09/2017 Jack Phelan Dodge – City, STATE,
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Provided clerical support to various management and operational functions, including but not limited to, scanning, photocopying, printing, filing, emailing and answering telephones.
Maintained customer appointments and provided quality customer service.
Monitored reservations to track incoming parties and special events.
Created and optimized employee schedules to secure proper coverage for all shifts.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety and administration to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
Facilitated front desk operations for busy high-volume car dealership.
Transmitted information or documents to customers, using computer, mail or facsimile machine.
Performed administrative support tasks, completing all duties within required timeframes.
Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
Education and Training
: Communications , Expected in - Arizona State University - Tempe, AZ GPA:
Certifications
U.S. Navy Ombudsman | 2005-2012
-Help to disseminate accurate information regarding command policies, services available, and deployments.
-Point of contact for families and sailors
-Coordinate events for family members of sailors.
-Keep secure records of military member and family member.
-Refer families of sailors to the appropriate agency for questions, concerns, help or intervention according to OPNAVINST 1750. 1F.
-Assist in safety protocols for military personnel as well as family of military personnel.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
