Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Ambitious and results-oriented with over 4 years of experience creating strategic alliances with management to effectively align with and support key business initiatives. Progress-driven planner adept at building and retaining high-performing teams. Leverages effective daily production planning, budgeting and resource management to reach operational objectives.

  • Recruiting and hiring
  • Performance improvements
  • Schedule management
  • Employee development
  • Employee retention
  • People skills
  • Critical thinking
  • Policy/program development
  • Fluent in Spanish
  • Personnel information systems
  • Employee engagement
  • Employee relations
  • Staffing and recruiting professional
  • Human resources operations
  • Analytical
Operations Administration HR , 10/2017 - Current
Heartland Dental Greenfield, IN,
  • Generated daily operational reports for corrective action or continuous improvement.
  • Served as front line customer service to new hires in order to direct them to management.
  • Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
  • Managed scheduling for new employees to optimize productivity.
  • Hired employees working to outline initial company policies and procedures.
  • Directed all day-to-day operations to provide safe and enjoyable employee experience.
  • Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
  • Facilitated HR operations, including strategic workforce planning, performance management, staffing and administration of benefits.
  • Met operational objectives by establishing qualified staff, promoting adherence to regulations.
  • Worked closely with management and other team members to meet quality assurance standards.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Prioritized and organized tasks to efficiently accomplish service goals.
Seasonal Administrator , 10/2017 - 01/2018
FedEx Ground City, STATE,
  • Organized activities to reward employees and provide motivation and improve efficiency.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Increased office organization by developing filing system and customer database protocols.
  • Established responsible curriculum by creating master schedules.
  • Completed various reports and analyzed each report to decide where improvements could be made.
  • Identified operational and performance issues and worked with managers to resolve concerns.
  • Coached team on company policies, procedures, and best practices to enhance operational efficiency and employee productivity.
  • Analyzed operational performance to identify pain points and provided actionable solutions to management.
  • Recommended process and systems improvements.
  • Created and updated new hire spreadsheets detailing latest information regarding scheduled workdays for new hires.
  • Supervised safety audits and oversaw investigations into plant quality issues.
  • Created and implemented safety policies and procedures for drivers.
  • Verified valid license and permit display and compliance with applicable licensing standards.
  • Reviewed qualifications under potential drivers for application completion; downloaded applications and information to company for verification processes.
  • Acquired and completed driver accident reports, collected evidence provided by drivers , input information to various databases.
  • Kept detailed records of investigations and communication throughout cases to meet legal standards and promote easy search and retrieval by compliance staff.
Front Desk Receptionist, 01/2012 - 09/2017
Jack Phelan Dodge City, STATE,
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Provided clerical support to various management and operational functions, including but not limited to, scanning, photocopying, printing, filing, emailing and answering telephones.
  • Maintained customer appointments and provided quality customer service.
  • Monitored reservations to track incoming parties and special events.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety and administration to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Facilitated front desk operations for busy high-volume car dealership.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
  • Performed administrative support tasks, completing all duties within required timeframes.
  • Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
Education and Training
: Communications , Expected in
Arizona State University - Tempe, AZ
U.S. Navy Ombudsman | 2005-2012

-Help to disseminate accurate information regarding command policies, services available, and deployments.

-Point of contact for families and sailors

-Coordinate events for family members of sailors.

-Keep secure records of military member and family member.

-Refer families of sailors to the appropriate agency for questions, concerns, help or intervention according to OPNAVINST 1750. 1F.

-Assist in safety protocols for military personnel as well as family of military personnel.

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School Attended

  • Arizona State University

Job Titles Held:

  • Operations Administration HR
  • Seasonal Administrator
  • Front Desk Receptionist


  • Some College (No Degree)

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