operations admin ii resume example with 18+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

To utilize my skills and abilities in a challenging environment which will allow me to prove my work ethic and contribute to the growth of the organization while being of service to others.


Computer Skills

Customer Service

Organizational Skills


Time management


People Skills

Sensitive Material Handling

Willingness to Learn

10/2021 to Current
Operations Admin II Fedex Cross Border Springfield, MO,
  • Review/Research and/or enter data in various systems. Compile data and provide various regular and adhoc reports to management for review and determination. Receive, solve and/or escalate customer inquiries and issues.
  • Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
  • Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages, as per policy. Ensures all loose product is accounted for as per company policy.
  • Research missing packages to understand the root cause of scanning failures information on disputed deliveries for management review loss and damaged claims.
  • Review/Enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager.
  • Compile required documentation to establish and maintain Department of Transportation (DOT)-required files. Verifies timely log entry into system.
  • Enters all individual vehicle mileage record information into the system and Works with ICs and Linehaul staff to rectify any issues.
  • Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance, and prepares weekly reports for management review
  • Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, to route to management for appropriate resolution.
11/2007 to 10/2021
Air Operations Specialist Psa Airlines Batesville, SC,
  • Analyzed workflows for process improvement opportunities to increase efficiency.
  • Responded to complex operational issues of internal and external customers.
  • Identified operational and performance issues and worked with managers to resolve concerns. Tropics/SRD/Amadeus.
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Observed all deadlines, enabling timely completion of tasks.
  • Contacted customers and airlines regarding changes or updates in accounts and communicated potential problems.
  • Processed timely accounts payable and accounts receivable for the Air Department. Daily updates to keep financial records current and compliant with standards. (Reconcile using Airline Reporting Corporation-ARC and TRAMs).
  • Calculated and determined accurate weekly air reports submitted to accounting department.
  • Adhered to strict data confidentiality policies to prevent information leakage.
  • Monitored updates to company databases and corrected any identified errors. (RightRez/Tropics)
  • Assisted with updating company mark-up table.
  • Performed in-depth research to answer complex questions.
  • Volunteered for projects to help improve department morale - spirit committee.
09/2003 to 12/2007
Human Resources Specialist Caterpillar Saint Marys, KS,
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Conducted employment verification and background investigation to facilitate hiring process.
  • Processed and conducted onboarding paperwork for new hires and rehires; sent out via mail and e-mail.
  • Assisted with employee termination process to drive consistency and reduce discrimination claims.
  • Supported human resources, controlling resume flow within applicant tracking system.
  • Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
  • Handled sensitive and confidential employee information with complete discretion.
  • Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files.
Education and Training
Expected in 04/2011 to to
ARC Specialist Training - Arlington, VA,
Expected in to to
: General Studies
University of Nevada, Las Vegas - Las Vegas, NV,

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Resume Overview

School Attended

  • ARC Specialist Training
  • University of Nevada, Las Vegas

Job Titles Held:

  • Operations Admin II
  • Air Operations Specialist
  • Human Resources Specialist


  • Some College (No Degree)

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