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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Seeking to secure and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Driven and resourceful administrative professional with 8+ years of experience assisting with work of high-achieving executives. Successfully manages high-volume workloads in rapidly changing environments. Detail-oriented with superb people-skills and public relations experience. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven.

Skills
  • Inquiry Response
  • Administrative Oversight
  • Document Filing and Retrieval
  • Verbal and Written Communication
  • Customer Service
  • Analytical Thinking
  • Honest and Ethical
  • Problem Solving
  • Team Coordination
  • Detail-Oriented
  • Work Prioritization
  • Materials Organization
  • Decision Making
  • Conflict Resolution
  • Workflow Improvements
  • Goal Oriented
  • Reliable and Responsible
  • Team Leadership
Work History
12/2021 to 03/2022 Yard Switcher Kinder Morgan | Huger, SC,
  • Operated yard truck to move empty and loaded trailers safely throughout yard.
  • Completed pre- and post-trip inspections to evaluate functionality determine repair needs.
  • Followed current orders to smoothly couple, uncouple and switch rail cars.
  • Coordinated effective movement of train cars and engines with hand signals, two-way radios and telephones.
05/2021 to Current Operations Admin Gardaworld | Pomona, CA,
  • Demonstrated knowledge of procedures and equipment such as RTS, Microsoft Office, SWAK scale, MC55, STARV scanner, & damage reports
  • Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Assisted in coordinating implementation of policies and practices across organization.
  • Offered assistance, collaboration and clerical support to auditors throughout entire review process.
  • Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
  • Produced accurate office files & updated spreadsheets
  • Investigated topics and produced concise summaries
  • Seamlessly interacted with colleagues to plan and complete special projects.
  • Trained admin support team on new processes and commitment to quality and customer satisfaction.
  • Receives damages calls in less than within a minute
  • Received feedback from peers that processes are done timely after scheduled shift
03/2020 to 05/2021 Package Handler Fedex | New York, NY,
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Assembled, sealed and loaded packages into correct trucks.
  • Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Prevented and corrected mis-sorts.
  • Delivered updates on anticipated task completion times.
  • Secured packing slips to shipments leaving facility.
  • Informed purchasing team of missing or damaged items immediately when unloading and receiving.
  • Used proper load and unload methods to prevent damages.
  • Safely transported hazardous items using hand to surface methods avoiding accidents and mishaps.
  • Assisted front half manage management by coming in extra days to improve efficiency.
  • Inspected equipment and used troubleshooting approaches to keep machines operational.
  • Finished off sorts with doors hitting 100% scans most days.
01/2019 to 12/2019 Linehaul Coordinator Cargo Largo | Independence, MO,
  • Organized records of vehicles, schedules and completed orders.
  • Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
  • Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
01/2018 to 12/2018 Cashier Team Lead Company Name | City, State,
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Answered questions about store policies and addressed customer concerns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
  • Analyzed purchases for signs of fraud.
Education
Expected in 06/2027 Bachelors | Psychology SNHU, Manchester, New Hampshire, GPA:
Expected in 06/2018 High School Diploma | Romeoville High School, Romeoville, GPA:
Affiliations

JROTC Cadet - Lance Corporal

Volunteer for The Trevor Project

Affiliate for the Romeoville Food Pantry

Participant in Feed My Starving Children

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Resume Overview

School Attended

  • SNHU
  • Romeoville High School

Job Titles Held:

  • Yard Switcher
  • Operations Admin
  • Package Handler
  • Linehaul Coordinator
  • Cashier Team Lead

Degrees

  • Bachelors
  • High School Diploma

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