operations resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

I started with The Plumbing Knight, Inc in 2015 as a Dispatcher for the Service Department. During my time with the company, I have used my gained knowledge of the industry along with my experience in the management field to grow into my current position as Operations Manager of the business. I have excellent organizational skills, computer applications, network systems, General Ledger bookkeeping and accounting procedures. I have a very strong work ethic focusing on honesty and integrity to provide the best possible customer service. I have consistently demonstrated the ability to tactfully handle difficult situations. I have had the opportunity to promote a high degree of morale and spirit of motivation within all departments. This includes cooperation and coordination between all departments managers and employees.

  • Demonstrate good judgement in investigating and solving problems.
  • Safeguard the confidentiality of the company, operations, financial, customer, and personnel information.
  • Give guidance and direction as necessary in the performance of managers duties.
  • Maintain that all managers take opinions and suggestions under advisement before making decisions of major proportion while assuming the full weight of the decisions themselves.
  • Maintain positive cooperative working relationships with customers, community and those persons subordinate, as well as peers and the entire staff.
  • Consistently demonstrate the ability to recognize and deal with priorities.
Operations, 05/2015 - Current
Red Hat Inc. FL, State,
  • Review Financial Statements and Variances Reports monthly with the Leadership Team. Share data with outside accounting firm by the 10th of the month following the month's closing.
  • Review Accounts Receivable Aging Report on a weekly basis with the Leadership Time.
  • Prepare correction or adjustment reports concerning the business plan on a monthly basis.
  • Prepare and submit the semi-monthly management report to the President and Leadership Team as required.
  • Coordinate internal personnel with outside auditors or vendors for review as necessary.
  • Implement policies and procedures in credit and collection of Accounts Receivable in accordance with cash flow requirements.
  • Conduct semi-annual personnel performance evaluations at the direction of the President in conjunction with the HR department of all personnel.
  • Recommend at least one cost saving or revenue generating procedure improvement to the President each quarter.
  • Pull all required permits for commercial, new construction and residential projects as needed by code. Coordinate inspections. Keep an accurate log of permits and inspections across the company while maintaining an excellent professional relationship with the Inspectors and remaining compliant with current plumbing code.
  • Coordinate all annual RPZ certifications for customers and submitting required paperwork to BSI to accurately track compliance of our customer data base.
  • Maintain stock of all office supplies and consumables.
  • Organize all company wide meetings, special events, meals, and semi-annual gatherings to include outsourcing of vendors, caterers, etc. with proper delegation of management authority, and subordinate direction so that the required goals and objectives are met.
Assistant Manager, 03/2009 - 05/2015
Vera Bradley, Inc. Lake Grove, NY,
  • Planned and prepared workflow schedules, delegating tasks for 15 -member team.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Developed training, assessment and performance monitoring programs to coach and mentor employees.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Delegated daily tasks to team members to optimize group productivity.
Moore County Schools, 08/2000 - 12/2008
New Century Middle School City, STATE,
  • Certified and processed payroll, electronic deposits and pay adjustments while distributing checks.
  • Alleviated financial discrepancies by preparing bank reconciliations, managing field audits and reviewing accounting records for accuracy.
  • Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
  • Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
  • Maintained current understanding of state and federal accounting procedures to prevent legal or compliance issues.
  • Assisted senior leadership by processing documents within anticipated timeframes.
  • Compiled budget documents and monitored costs to maintain control systems.
  • Reviewed purchase documents and company receipts for reconciliation with statements.
  • Maintained accuracy when reviewing and reconciling general ledger.
  • Processed end-of-day paperwork using NCDPI, verifying deposits and rectifying discrepancies.
  • Tracked employee time and attendance for payroll.
  • Verified items billed against items received and followed-up with vendors and employees to reconcile variances.
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
  • Followed detailed end-of-month accounting procedures to verify proper balancing of all accounts and readiness for new month.
  • Reconciled all bank and credit card accounts monthly.
Education and Training
High School Diploma: , Expected in 06/1997
Pinecrest High School - Southern Pines, NC
Status -
: , Expected in
Sandhills Community College - Pinehurst, NC
Status -
Additional Information

I have represented The Plumbing Knight, Inc in the Moore County Chapter of Business Networking International since 2015. I devote time each week to accept and pass referrals for local business. In doing so, I have personally given and received referrals accruing in excess of $100K. During this time, I have served as President of the organization for a full term. Currently, I maintain the organizations social media platform.

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Resume Overview

School Attended

  • Pinecrest High School
  • Sandhills Community College

Job Titles Held:

  • Operations
  • Assistant Manager
  • Moore County Schools


  • High School Diploma
  • Some College (No Degree)

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