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Operations Resume Example

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OPERATIONS
Summary

Results-driven Management professional with a 10 years of experience that expands in coaching, team building, problem solving, operations, management, organizational development, education and within diverse industries.

My management experiences consist of my role as a Director and former Coverall Franchise Owner.

These leadership roles required me to be highly adept in coaching, recruiting, team-building, planning, coordinating and executing successful production strategies. I'm a proven leader with strong background supervising daily activities and leading teams to meet operational goals. Stellar problem solver with excellent judgment and professional attitude.

Skills
  • Leadership
  • Customer Service
  • Team Building
  • Coaching
  • Analytic & Problem solving
  • Organization & Multi-tasking
  • Written & Verbal Communication
  • Computer Application
  • Management
  • Public Speaking
  • Recruitment
  • Professional development training
  • Freight operations
  • Warehouse operations
  • Applicant sourcing
  • Background checks
  • Employee engagement
  • Payroll administration
  • Employee handbook development
  • Training development
Experience
Operations -Conductor / Canadian National Railway Train Conductor - Memphis, TN06/2017 - Current
  • Manage the day-to-day operations of my assigned territory and train destination to ensure safe and on-time performance of trains while meeting the company's service commitment to customers.
  • Work with foreign carriers and terminals to coordinate movement of trains and interchanges over CN territory
  • Assessed upcoming assignments to forecast projected resource and time requirements.
  • Inspected work areas to identify and correct unsafe or unauthorized practices.
  • Responsible for the safe and on time delivery of customers goods and products (freight).
  • Lead crew members with clear direction and goals and provide coaching and guidance to trainees.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Inspect the condition of a train and equipment Follow company safety procedures, use common sense, and maintain an overall level of safety awareness when operating in the work environment.
  • Ensuring compliance with all train orders, signals, and railroad rules and regulations related to safety, operation and the Federal Railroad Administration (FRA) Perform task with providing and receiving various forms of oral and printed communications concerning the movement and placement of rail cars.
  • Clear communication of terminal measurements and information to management in order to make daily adjustments as needed.
Family & Community Engagement Specialist / Shelby County Schools - Memphis, TN01/2008 - 05/2017
  • Liaison between school and local parents, community leaders, businesses and adopters to encourage their support for our students and school.
  • School's special event developer and coordinator
  • Oversee schools Family & Community Engagement compliance Comply to all mandated data and reports for submission to appropriate authorities.
  • Oversee student attendance and arrive at school on time, and work with students, parents, truancy office and the local District Attorney's office to ensure excellent attendance Assist with school emergency management plans and school safety safety drill documentation.
  • Instruct and teach presentations to small and large groups of stakeholders, including parents, community partners, teachers, and staff.
  • Work closely with the Principal to establish a positive, structured, achievement-oriented, and creative school culture.
  • Responsible for discipline and culture issues school wide.
  • Event coordinator for all school and community events.
  • Schedule speakers, vendors, and participants.
  • Conduct research, make site visits, and find resources to help to enhance our parent and community engagement experience.
  • Maintain an accurate student discipline records, documenting all conferences, suspensions, and phone calls for behavior Research, designs, and lead presentations on specialized topics.
  • Establish and manage a community parent resource center.
  • Assist families with clothing, housing, and other basic needs.
  • Examine parent and family needs and make recommendations to aid in resolving health, mental, physical and educational needs.
  • Establish, host, and market community empowerment workshops and events.
  • Market, develop and host community based workshops at the school for our parents.
  • Coordinate school wellness services.
  • Facilitate, market, plan, and organize parent-student activities and programs for the school.
  • Establish and coordinate parent volunteer organization.
Coverall Franchise Owner (Managment Experience) / Coverall - Memphis, TN03/2015 - 04/2016
  • Ensure all financial and quality performance for assigned area
  • Recruit, hire, onboard, mentor, and evaluate all custodian direct reports
  • Coached, developed and supported custodial team, providing regular performance review, feedback and training in deficient areas.
  • Performed background checks, tax forms and handling drug screening paperwork.
  • Conducted formal meeting, videos, printed materials, and computer-based training for the onboarding process.
  • Ensure all mandatory Quality Control site visits are completed and recorded
  • Fill in for custodians when necessary
  • Coordinate all special and periodic projects and ensuring customer signoff (where needed)
  • Ensure all supplies and equipment are on site and serviceable
  • Ensure all store level safety and Human Resource compliance materials are posted
  • Schedule all custodians
  • Communicate regularly, in person, with store level management
Independent Delivery Driver (part-time) / LSO Final Mile - Memphis, TN06/2013 - 05/2015
  • Adhere to strict safety and quality standards on and off the road
  • Interact in a positive and a professional manner with customers and general public while delivering products to customers' homes, retail, and business locations.
  • Follow up on customer requests or problems with solution oriented approach keeping customer informed of delivery progress
  • Use handheld technology to deliver customer packages, manage delivery progress, and solve obstacles
  • Sort and prepare a delivery route to meet customer needs
  • May assist in training other team members
Director (Mangement Experience) / Socially Yours Inc. - Memphis, TN01/2007 - 01/2012
  • Develops hands-on recruiting strategies; interview and selecting qualified candidates
  • Coached, mentored and supported high-performing team, providing regular performance review, feedback and training in deficient areas.
  • Matching candidates to agency jobs and filling open positions in an effective and timely manner
  • Assisted candidates with application processes by answering questions about application, performing background checks, tax forms and handling drug screening paperwork.
  • Conducted and managed new hire onboarding process by providing information on agency policies and benefits. Provide role clarity. Facilitate training. Induct into organizational culture. Help form positive professional connections with colleagues to achieve agency goals. Formal meeting, videos, printed materials, and computer-based training were also included in the onboarding process.
  • Developed and supervised staff by providing orientation, training, support, hiring and direction.
  • Supervise team of 25 to 40 employees daily.
  • Implemented successful strategies for employee management, occupancy and revenue growth, expense control and quality of services.
  • Maintain budgets, spreadsheets and databases.
  • Collaborate & facilitate travel planning, including ground transportation plans.
  • Managed tasks to reach community census goals through outreach, inside sales, lead generation and lead conversion.
  • Improved staff morale by optimizing workload to sustain work-life balance.
  • Assure building security and the safety of students, staff members, and volunteers.
  • Manage payroll budget for the entire staff.
  • Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
  • Responsible for day to day operation of agency
Education and Training
University of Memphis - Memphis, TN05/2004Bachelor of Professional Studies: Business & Event Management
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Resume Overview

Companies Worked For:

  • Canadian National Railway Train Conductor
  • Shelby County Schools
  • Coverall
  • LSO Final Mile
  • Socially Yours Inc.

School Attended

  • University of Memphis

Job Titles Held:

  • Operations -Conductor
  • Family & Community Engagement Specialist
  • Coverall Franchise Owner (Managment Experience)
  • Independent Delivery Driver (part-time)
  • Director (Mangement Experience)

Degrees

  • University of Memphis - Memphis, TN 05/2004 Bachelor of Professional Studies : Business & Event Management

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