Risk Consultant dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems.
Exceptional interpersonal communication
Consistently meet goals
Operational Risk Consultant , 11/2012 to Current Wells Fargo Home Mortgage – Jacksonville, FL
Provide consulting support for projects and initiatives with moderate to high risk identifying and mitigating any operational risk that arises from inadequate or failed internal processes, people, systems or external events.
Subject matter expert rising from within the business line supported providing through knowledge of the process and while ensuring compliance to regulatory policies.
Provide technical support and testing assistance for system security-related issues.
Advises management on risk ratings and evaluate ratings against established business standards, failed items require action plans as corrective action.
Assist in drafting corrective action plans while managing change controls to develop and implement new policies and procedures.
Identifies training opportunities, provide input to the development of training materials.
Review operational risk performance reports with senior management, providing feedback on any items of concern or out of established guidelines.
Team lead/ Department trainer, 11/2009 to 11/2012 Wells Fargo Home Mortgage – Charlotte, NC
Managed a team of 15-20 team members through the short sale workflow from start to finish.
Reviewed daily reporting for any illogical items, any errors that were found were corrected to ensure information is reported accurately to investor and treasury, and to minimize risk.
Worked with investor and upper management to provide swift resolution to all escalations.
Worked with contacts internally across various business units to ensure that all procedures, guidelines, and reporting are timely and accurately completed in an effort to minimize and/or eliminate risk.
Met weekly with lead staff to review any trends or risk threats where tools, staff, and reporting are concerned. Issues found are immediately reported to upper management staff for follow up or correction.
Facilitated ongoing training classes and forums for associates as needed, class ranging from 2-30 associates. Successfully trained over 100 new hires. Created training documentation as the subject matter expert for the short sale portfolio.
Assisted business process analyst and implementation consultant with testing/job aide reviews of new production tools to ensure all policies and procedures are adhered to.
Loan Servicing Specialist , 07/2006 to 11/2009 Wells Fargo Home Mortgage – Charlotte, NC
Assisted homeowners in the process of liquidating their property through the short sale process by reviewing their income, debt, and assets.
Worked in a fast-paced environment, effectively handling multiple assignments with minimal supervision, while meeting and exceeding departmental performance measures.
Worked on sub-prime liquidation team focusing specifically on the Credit Suisse First Boston Bank, due to consistent increase in workouts promoted to the Freddie Mac Prime Liquidation team.
As a senior team member began training new hires, and assisting with monthly portfolio forums and training sessions.
Customer service representative , 01/2002 to 07/2006 Trans Union Settlement Solution – Charlotte, NC
Provided customer service for nationwide mortgage lending institution in areas of home and land appraisals and title searches through email, fax, and phone communications.
Provide support and communication between interoffice departments such as: appraisal, title, recording, and closing departments.
Process credit card and Tele-check payments for goods and services on behalf of various lending institutions.