Operational Risk Consultant Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Risk Consultant dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems.
  • Exceptional interpersonal communication
  • Effective leader
  • Staff training/development
  • Conflict resolution
  • Customer service-oriented
  • Product development
  • Employee scheduling
  • Consistently meet goals
  • Efficient multi-tasker
  • Project management
  • Organized
  • Deadline-oriented
Pfeiffer University Charlotte, NC Expected in May 2011 MBA/MHA : Master of Business Administration/ Master of Health Administration - GPA :

Morris College Sumter, SC Expected in July 1999 Bachelor of Science : Business Administration - GPA :
Work History
Accenture Contractor Jobs - Operational Risk Consultant
Bridgewater, NJ, 10/2012 - Current
  • Provide consulting support for projects and initiatives with moderate to high risk identifying and mitigating any operational risk that arises from inadequate or failed internal processes, people, systems or external events.
  • Subject matter expert rising from within the business line supported providing through knowledge of the process and while ensuring compliance to regulatory policies.
  • Provide technical support and testing assistance for system security-related issues.
  • Advises management on risk ratings and evaluate ratings against established business standards, failed items require action plans as corrective action.
  • Assist in drafting corrective action plans while managing change controls to develop and implement new policies and procedures.
  • Identifies training opportunities, provide input to the development of training materials.
  • Review operational risk performance reports with senior management, providing feedback on any items of concern or out of established guidelines.

Banesco - Team lead/ Department trainer
Coral Gables, FL, 10/2009 - 10/2012
  • Managed a team of 15-20 team members through the short sale workflow from start to finish.
  • Reviewed daily reporting for any illogical items, any errors that were found were corrected to ensure information is reported accurately to investor and treasury, and to minimize risk.
  • Worked with investor and upper management to provide swift resolution to all escalations.
  • Worked with contacts internally across various business units to ensure that all procedures, guidelines, and reporting are timely and accurately completed in an effort to minimize and/or eliminate risk.
  • Met weekly with lead staff to review any trends or risk threats where tools, staff, and reporting are concerned. Issues found are immediately reported to upper management staff for follow up or correction.
  • Facilitated ongoing training classes and forums for associates as needed, class ranging from 2-30 associates. Successfully trained over 100 new hires. Created training documentation as the subject matter expert for the short sale portfolio.
  • Assisted business process analyst and implementation consultant with testing/job aide reviews of new production tools to ensure all policies and procedures are adhered to.

Firstgroup Plc - Loan Servicing Specialist
Industry, CA, 06/2006 - 10/2009
  • Assisted homeowners in the process of liquidating their property through the short sale process by reviewing their income, debt, and assets. 
  •  Worked in a fast-paced environment, effectively handling multiple assignments with minimal supervision, while meeting and exceeding departmental performance measures.
  • Worked on sub-prime liquidation team focusing specifically on the Credit Suisse First Boston Bank, due to consistent increase in workouts promoted to the Freddie Mac Prime Liquidation team.
  • As a senior team member began training new hires, and assisting with monthly portfolio forums and training sessions.

Ametek, Inc. - Customer service representative
Cincinnati, OH, 2002 - 06/2006
  • Provided customer service for nationwide mortgage lending institution in areas of home and land appraisals and title searches through email, fax, and phone communications.
  • Provide support and communication between interoffice departments such as: appraisal, title, recording, and closing departments.
  • Process credit card and Tele-check payments for goods and services on behalf of various lending institutions.
  • Supported incoming calls averaging 100-150 calls daily.

First Charter Bank - Personal Banker- Customer call center
City, STATE, 06/2000 - 11/2001
  • Opened new accounts, while also providing service on existing accounts.
  • Assisted loan officers with processing loan applications.
  • Assisted the external financial centers.
  • Provided problem resolution to the external financial centers

Bi-Lo - Customer Service Manager
City, STATE, 04/1998 - 06/2000
  • Directed and managed all activities to maintain an efficient and friendly front end operation.
  • Trained, motivated, and managed a staff of 35 employees and their scheduling.
  •  Interviewed and recruited new hires, while ensuring company's policies and procedures were within compliance. 
  •  Prepared new hire documentation, conducted orientation classes, and completed performance evaluations as required.
  • Promoted to a higher volume store due to excellent performance and evaluations.


-Member of the Palm Coast Flagler County Alumnae Chapter of Delta Sigma Theta Sorority, Inc.

- Troop Leader Girl Scouts of Gateway Council- Troop #696

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Resume Overview

School Attended
  • Pfeiffer University
  • Morris College
Job Titles Held:
  • Operational Risk Consultant
  • Team lead/ Department trainer
  • Loan Servicing Specialist
  • Customer service representative
  • Personal Banker- Customer call center
  • Customer Service Manager
  • Bachelor of Science