operational risk consultant resume example with 19+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Profile

Operational Risk Consultant with 12 years of experience of analysis, design, development, testing, and implementation of business rules for automated credit decisioning platforms.  Seeking new challenges, where my relevant experience, analytical abilities, and technical skills will be both utilized and advanced.

  • Rule development experience in multiple automated credit decisioning platforms
  • Experience working with data from the three major credit bureaus
  • Able to think flexibly with an eye toward efficiently solving problems

  • Managing tight deadlines
  • Strong communication skills 
  • Excellent analytical skills
  • Works both independently and collaboratively
10/2007 to Current
Operational Risk Consultant Accenture Contractor Jobs Reisterstown, MD,
  • Designed, developed, and tested business rules for automated evaluation of mortgage and home equity loan applications.
  • Participated in design planning for large and/or complex projects to offer design and rules expertise. 
  • Collaborated with Requirement Leads, Business Systems Consultants, Business Units, Credit Policy, REM Management, and technology partners to identify changes needed to the rule base. 
  • Collaborated with management to finalize and communicate release timing and scope.
  • Knew and understood all requirements within a bundle looking for gaps, overlap and conflicts.
  • Provided management visibility into overall process and status, escalate identified risks and issue and made recommendations for resolutions.
  • Designed and executed unit, scenario and regression tests according to department procedures and identified areas of complexity or risk for focused testing. 
  • Identified and recommended process enhancements to improve overall rule development cycle.  
  • Mentored and assisted other rule authors and made opportunites to promote growth. 
11/2004 to 11/2007
Senior Business Application Analyst Comerica Scottsdale, AZ,
  • Supported automated underwriting and collateral valuation applications from both a business and technical perspective.
  • Created and maintained business rules.
  • Acted as liaison between the business and technical areas to ensure user needs are met.
  • Analyzed production anomalies reported by users and identified instances that required production fixes.
  • Created and executed test plans and suites of test cases for specific testing efforts.
  • Managed both planned and emergency production hotlines and light enhancement projects with internal maintenance groups and external vendors using system development life cycle methodology.
  • Examined proposed system enhancements to ensure compatibility with current production processes and business area needs.
  • Created and maintained department knowledge base for use in future research needs.
  • Generated month-end reports for business area use.
01/2003 to 11/2004
Senior Call Center Service Consultant Eaton Vance , MA,
  • Responsible for fielding calls from both internal and external custom to solve underwriting and business issues related to Freddie Mac credit policy and systems.
  • Supported junior call center consultants in all underwriting and technical matters.
  • Provided troubleshooting and issue resolution for technical issues for the Loan Prospector AUS.
  • Acted as department contact and participant on multiple project team efforts related to Loan Prospector AUS functionality changes and additions, and reported results to management.
  • Supported junior call center consultants in all underwriting and technical matters.
  • Worked with escalation area to facilitate timely resolutions on technical issues impacting external customers.
  • Utilized knowledge of Freddie Mac guidelines, policies and procedures to provide customers with accurate information and available options.
12/2001 to 01/2003
Client Relations Representative Broker Funding Solutions City, STATE,
  • Primary inside contact for clients and sales staff.
  • Structured and priced mortgage loans for inbound callers.
  • Acted as liaison between underwriting, closing, and the client to assure smooth and timely transition of loans.
  • Assisted underwriting staff in procuring and clearing outstanding stipulations.
  • Reviewed, cleared, and scheduled FHA, VA, conforming, and portfolio product loans for closing.
  • Approved interest rate locks after reviewing for accuracy and adherence to underwriting guidelines.
  • Other duties included maintaining Emagic web site database and coordinating telecom services.
Expected in to to
- ,
University of North Carolina -Charlotte
  • ClearQuest
  • JIRA
  • Microsoft Office
  • Microsoft Project
  • CORE
  • Rule Administration
  • Pricing Engine Administration

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Job Titles Held:

  • Operational Risk Consultant
  • Senior Business Application Analyst
  • Senior Call Center Service Consultant
  • Client Relations Representative


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