An experienced operational risk professional with a successful career managing risk. Adept at consulting with multiple levels of management to effectively manage risk while building positive relationships within the organization.
Microsoft Office Suite proficiency
Strong interpersonal skills
Proficient in CRAS+
Selected for Volunteer Service Award 2016; was able to work for 45 business days at Transition Projects which provides support services for individuals dealing with homelessness.
Active volunteer with multiple non-profit organizations: Big Brothers & Big Sisters, Transition Projects, Tigard Library, Tigard-Tualatin School District, and Cat Adoption Team.
Operational Risk Consultant , 05/2015
to Current Wells Fargo Bank – Beaverton,
Implementation of Metro 2 automated testing program to ensure adherence to CDIA requirements for reporting to the Credit Reporting Agencies.
Provided quarterly reporting to Line of Business management and Consumer Lending Group, Operational Risk and Compliance partners.
Development of Credit Reporting Disputes testing program with focus on accuracy and timeliness of dispute responses.
Leveraged in depth analysis of data from dispute responses to identify opportunities within Consumer Lending Group for response accuracy and consistency.
Regular interaction with advanced analytics team to interpret and create testing effictiveness.
Test work of corporate and regulatory
policies to ensure business practices were in compliance of federal and state
Had oversight of Consumer Credit
Solutions products i.e. Prime Credit Card, Non Prime Credit Card, Retail
Services, Education Financial Services, Personal Lines and Loans, and Deposit
Overdraft and Recoveries.
Advised business lines of changes
to regulatory environment and potential impacts on business processes.
Engaged in enhancing
testing processes to increase efficiencies and value for the business.