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Operational Excellence Director Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Executive Profile

[Job Title] driven to manage costs and establish strategic, mutually beneficial partnerships and relationships with users, vendors and service providers.Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration.Accomplished Executive with demonstrated ability to deliver mission-critical results.

Gifted, Hands-on, Hardworking, Highly motivated, High-performing, Innovative, Inspirational, Mature, Meticulous, Motivated, Multi-task-oriented, Organized, Outstanding, Passionate, Performance driven, Personable, Positive, Pragmatic, Proactive, Productive, Proficient, Reliable, Resourceful, Responsible, Results-oriented, Seasoned, Self-directed, Service-driven, Skilled, Strategic, Superior, Talented, Versatile, Visionary, Well-qualified, Accomplished, Analytical, Articulate, Award-winning, Business-savvy, Client-focused, Committed, Conscientious, Consistent, Creative, Customer-focused, Customer-service focused, Deadline-driven, Deadline-oriented, Dedicated, Dependable, Detail-oriented, Disciplined, Driven, Dynamic, Effective, Energetic, Experience, Expert, Flexible, Focused

Skill Highlights
  • Project management
  • Leadership/communication skills
  • Business operations organization
  • Client account management
  • Troubleshooting and problem solving
  • Enterprise platforms
  • Six Sigma Certification
  • Business process re-engineering
  • Supply Chain
Core Accomplishments

Building LSS Program in Supply Chain 2014

Implemented SAP ECC 6.0 Enterprise Wide October 2013

Professional Experience
2014 to Current
Operational Excellence Director Central California Alliance For Health Scotts Valley, CA,

Spearheaded [Project name], resulting in a [Number]% increase in revenue.Accountable for [business area] including overall customer satisfaction.Created new revenue streams through [actions].Captured 55%+ market share with new product quickly brought to market.Increased profits by 60% in one year through restructure of business line.Spearheaded cross-functional initiative to achieve [objective].Strengthened company's business by leading implementation of [project].

Driving high priority strategic enterprise level business process improvements and developing cost savings strategy through Supply Chain and R&D activities.

Recommending reductions in operating costs from cost benefit analyses.

Operating within the Value Chain Improvement group and collaborating across several teams.

Serving as a role model for process integration and management of change.

Member of both the Profit Improvement and Program teams.

Utilizing IBM ILOG LNP Strategic Supply Chain Optimization Planning software to deliver enterprise inventory planning, detailed scheduling and production planning.

Determining the optimal number of locations, size of warehouses, plants, and lines including where products should be made.

Sustainability optimizing the network carbon footprint.

Strategic network designing identifying capacities of suppliers, plants, production lines and processes while addressing freight and warehousing costs leading to better customer service levels.

02/2012 to 2014
Business Process Owner - SAP SD Vistex Airbus Defense And Space Huntsville, AL,
  • Spearheaded [Project name], resulting in a [Number]% increase in revenue.Accountable for [business area] including overall customer satisfaction.Created new revenue streams through [actions].Captured 55%+ market share with new product quickly brought to market.Generated new business through [action].Strengthened company's business by leading implementation of [project].Developed and directed strategy for launch of new product that became #1 in the market place 11 months after launch.Successfully implemented SAP in 18 months replacing legacy PRMS system.
  • Responsible for new SAP Sales and Distribution implementation including customer communication, order to cash, pricing, credit management and sales programs.
  • Full implementation executed: Created business process definitions leveraging leading practice.
  • Master data cleansing, EDI process, trace sales, conference room pilot, configuration, test scripting, integration testing phases, issue resolution, technical development, training, readiness assessment, cut over and go live support.
  • Additionally partnered with Vistex (embedded SAP solution) for billback (claim based) and rebate (non-claim based) activities along with broker commissions and multiple complex sales programs.
01/2011 to 01/2012
Pricing Director Avi-Spl, Inc. Midland, MI,
  • Drove pricing strategy creation in an open distribution B2B environment across multiple channels resulting in share expansion and contribution margin growth exceeding budget expectations Lead a team of 12 managers and analysts across three departments while driving measurable increases in team morale and employee development in both strategic and transactional based time bound work groups Evolved pricing processes, policies and guidelines to ensure compliance while profitably advantaging market opportunities leveraging information to drive pricing insights Headed customer focus and distributor relationship management initiatives My team exceeded expectations with both the win/loss seller program and bid rapid response pilot.
02/2008 to 01/2011
Pricing Analysis Manager Eaton Corporation Torrance, CA,
  • Facilitated the growth and retention of profitable revenue within a dynamic business environment through pricing support that balanced competitive differentiation, customer value and cost effectiveness Lead a seven member team of analysts who balance profitability protection with the goal of increasing market share through price deviations in an open distribution environment for the personal hygiene soaps and sanitizers manufactured under the brand names of PURELL and PROVON Successfully implemented a contract management system, Salesforce.com to manage multiple contracts in support of commercial, sanitary, acute and long term healthcare, automotive, education and government markets delivering improvements of 27% increase in bid rate and a 36% reduction in cycle time Managed a six sigma project for operational excellence improvements in productivity including the development of process maps, fishbone analysis, cause and effect matrices, FMEA, and implementation of resulting recommended actions Oversaw a competitive intelligence project that captured and mines distributor sheet pricing, street pricing where competitive business needs require product deviations.
11/2006 to 02/2008
Project Manager Akqa Sunnyvale, CA,
  • Spearheaded Strategic Pricing Software Program to deliver increased margin growth across 500 North American ICI Paints stores utilizing new pricing guidance and peer group segmentation data.
  • Managed 25 contributing resources including internal, external and third party vendors through issue resolution and software development Lead engagement team of Deloitte consultants in the development of three plans; communication, training, and end user adoption.
  • Delivered the ICI Paints stakeholder case for change benefiting Train-the-Trainer sessions through pricing software deployment Integrated new web based strategic pricing software solution with existing POS legacy systems returning profitable margin growth results that exceeded expectations Delivered the first of three planned phases in the Strategic Pricing Software Program returning profitable margin growth results that have exceeded expectations Took over project manager responsibilities during the project's Integration stage as it was off plan and in jeopardy of failure, by refocusing attention and allocation of resources the planned results were delivered.
2005 to 10/2006
Category Manager Expedia Texas, AL,
  • Drove fact based decisions in the advancement of Glidden and Ralph Lauren Paints at The Home Depot.
  • Traveled to present progress updates on key initiatives before The Home Depot's senior leadership team.
  • Attained Green Belt.
  • Lead Six Sigma processes primarily driving a statistically significant positive gross margin impact to clustered stores in the Efficient Product Assortment initiative.
  • Secondarily involved in the reduced variation in shipment vs.
  • sales of paint resulting in improved inventory management and savings to our bottom line as part of our lean operations charter Oversaw the in-store testing and roll out of major initiatives resulting in gained shelf space often displacing competitive products twice displacing an entire competitor.
  • Point person for both the Sales and the Marketing Senior VPs taking ownership of many corporate initiatives including new innovative item introductions, SKU rationalization, price modeling, brand positioning, field sales workload management and supply chain excellence in product distribution.
  • Developed other category managers in identifying key business opportunities.
  • Established Efficient Product Assortment process that takes a comprehensive view of sales opportunities in the product mix, brand penetration, volume growth and demographics to define the appropriate product offering and brand positioning for store clusters resulting in a shift in the mean of the test group vs.
  • control groups attaining a 99% confidence interval.
  • Resulted in Six Sigma Green Belt Certification.
  • Generated insight into business opportunities specifically identifying exterior placement of a higher margin brand into stores with a statistically significant advantage in sales that resulted in an 18-point positive percentage change upon implementation.
09/2003 to 01/2005
Senior Analyst Nfi Industries Lockport, IL,
  • Integral to the Wal-Mart strategic account management team.
  • Assessed information for fact-based decisions impacting product allocation.
  • Answered channel specific business questions, provided insights and recommendations to account executives optimizing channel performance.
  • Worked with product fulfillment, product management, purchasing, and order replenishment ensuring operational excellence, improving overall line offering while creating solutions for profitable store specific opportunities.
  • Achieved overall comp store growth goal while increasing market share Implemented product allocation changes around extreme store and store of the community analysis Converted POS from Retail Link to business information while developing the team's analytical skills Engaged senior business leaders providing additional insights on the information driving higher margins Brought awareness to product sales monopolizing on specific licensed products leading to an all store placement incremental sales opportunity Instituted process for tracking and responding to missed sales opportunities with point of sale replenishment, distribution centers, order fulfillment and logistics resulting in 99.8% in stock.
09/2002 to 08/2003
Senior Business Analyst II Asrc Federal Holding Company Kirtland Air Force Base, NM,

Provided leadership for forty projects concurrently, planning, organizing and directing clients in various business environments.

Risk management responsibilities included budget review, communication, and problem solving.

Worked with client's CFOs and IT Managers in communicating the extraction of data from source systems for use in audit and value added analysis while maintaining an aggressive billable utilization Utilized ACL software tool in data analytics and business statistics in client services responsibilities including data acquisition, definition, scrutiny, and reporting for audits and ad hoc projects Lead custom projects instilling value added analysis and reporting for payment stream, inventory, accounts receivable, accounts payable, health care, fixed asset depreciation, journal entry, subsequent cash, and employee benefits Provided business value added analysis by identifying $2.1M in duplicate payments from a client's accounts payables system Achieved a 98.8% exceeded expectations rating for responsiveness and quality on value scorecard surveys.

Traveled out-of-state assisting local E&Y office with general consulting assignments as well as on-site data analytics for a regulatory compliance project.

08/2001 to 08/2002
Business Analyst I Aaa Northern California, Nevada & Utah Chandler, AZ,
  • Provided leadership for forty projects concurrently, planning, organizing and directing clients in various business environments.
  • Risk management responsibilities included budget review, communication, and problem solving.
  • Worked with client's CFOs and IT Managers in communicating the extraction of data from source systems for use in audit and value added analysis while maintaining an aggressive billable utilization Utilized ACL software tool in data analytics and business statistics in client services responsibilities including data acquisition, definition, scrutiny, and reporting for audits and ad hoc projects Lead custom projects instilling value added analysis and reporting for payment stream, inventory, accounts receivable, accounts payable, health care, fixed asset depreciation, journal entry, subsequent cash, and employee benefits Provided business value added analysis by identifying $2.1M in duplicate payments from a client's accounts payables system Achieved a 98.8% exceeded expectations rating for responsiveness and quality on value scorecard surveys.
  • Traveled out-of-state assisting local E&Y office with general consulting assignments as well as on-site data analytics for a regulatory compliance project.
08/1999 to 09/2001
Database Manager Abm East Syracuse, NY,
  • Managed the updating, maintaining and expanding MS Access database used for tracking the expiration dates of various immigration matters for the law firm.
  • This DB provided for the prompting of key expiration dates identifying potential opportunities while reducing business risk.
07/1998 to 06/1999
Marketing Analyst The Sherwin Williams Co City, STATE,
  • Operated on a national account sales team.
  • Researched sales trends for company's second largest consumer brands account Sears.
  • Utilized statistical methods and charting to relay sales information to department heads.
  • Integrated new software to obtain sales data from five independent legacy source systems; QAD, White Lightning, JBA, Wang and Shadow.
  • Responsible user of Information Advantage and Business Objects software.
07/1997 to 07/1998
Accounting Supervisor The Sherwin Williams Co City, STATE,
  • Co-Managed $220M accounts receivable program that included the on-going recruiting, hiring, and direction of 12 part-time employees.
  • Acted as a liaison with the corporate accounting department.
  • Managed the Wal-Mart, Sears and Hechinger's Accounts.
Education
Expected in June 2006
Master: Business Administration Systems Management
Cleveland State University - Cleveland, OH
GPA:

Business Administration Systems Management

Expected in June 2001
Bachelor of Business Administration: Information System Technology
Cleveland State University - Cleveland, OH
GPA:

Information System Technology

Skills
account management, accounting, accounts payable, accounts payables, accounts receivable, go live, ad, analytical skills, automotive, B2B, balance, benefits, budget, Business Objects, business process, com, competitive, competitive intelligence, consulting, contract management, contracts, credit, client, clients, customer service, data acquisition, database, designing, directing, direction, Driving, EDI, focus, government, hiring, IBM, inventory management, inventory, JBA, leadership, law, logistics, market, Marketing, MS Access, office, win, 98, modeling, enterprise, network, Optimization, DB, organizing, paint, policies, POS, positioning, Pricing, problem solving, processes, product management, Profit, progress, purchasing, quality, recruiting, relationship management, reporting, Retail, Risk management, Sales, SAP, SAP Sales and Distribution, scheduling, Shadow, scripting, Six Sigma, software development, statistics, strategy, Strategic, Supply Chain, Trainer, employee development, view, Wang, warehousing
Professional Affiliations

Professional Pricing Society Pricing Workshop - April 2013


Mission: Nurture community of pricing professionals committed to disseminating pricing expertise to the business world

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Resume Strength

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  • Personalization
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Resume Overview

School Attended
  • Cleveland State University
  • Cleveland State University
Job Titles Held:
  • Operational Excellence Director
  • Business Process Owner - SAP SD Vistex
  • Pricing Director
  • Pricing Analysis Manager
  • Project Manager
  • Category Manager
  • Senior Analyst
  • Senior Business Analyst II
  • Business Analyst I
  • Database Manager
  • Marketing Analyst
  • Accounting Supervisor
Degrees
  • Master
  • Bachelor of Business Administration

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