IT Management Professional with exceptional people skills. Versed in Project Management and Desktop Support. Self-motivated, high performer skilled at managing large-scale projects from conception to completion resulting in greater efficiency and expense reduction.
Strategic Planning & Enablement
Business Relationship Management
Application Development & Deployment
Team Building & Direction
Apidel TechnologyFreehold, NJOnsite Desktop Support- RenewJersey Stronger (Contract)04/2016 to Current
Manage database and system administration for a government network supporting over 60 employees in a centralized location. Provide troubleshooting assistance with networks, web services, and mail services.
Assist with the consolidation of offices throughout the state of NJ; closing two offices and redistributing devices to other sites.
Document network runs and maintain network apparatus, while keeping inventory of all equipment that is assigned to designated sites.
Install additional Cisco switches as needed, ensure network closet is organized and running at optimal performance.
Partners PharmacyCranford, NJService Desk Manager07/2015 to 01/2016
Effectively managed desktop systems throughout 7 states. Worked cohesively with server administrator to migrate 20 servers to MSP provider for more efficient workflow and management. Assisted with implementation of LanDesk with Kapersky to all desktop systems including servers.
Successfully managed 5 Desktop technicians and 3 Helpdesk personnel. Planned and executed site moves by confirming network and phones were operational prior to move.
Generated after hour technical support schedule; making sure there was coverage around the clock.
Organized daily workload by assigning tasks to technicians and managing the priorities of incoming requests.
Implemented a new web based service desk call log system (Samanage) which gave technicians ability to access work orders from mobile devices.
Consistently worked with a multitude of vendors to improve workflow and compare competitive rates.
Created plan to replace older XP computers with new Windows 7 Thin Clients through all sites.
Saint Peters University HospitalNew Brunswick, NJManager Desktop Support/ Project Manager04/1999 to 08/2015
Developed procedures, policies, and core standards while working directly with senior staff, stakeholders, and colleagues to ensure continuity within the department.
Organized daily workload by delegating tasks to technicians based on roles and responsibilities.
Engaged other departments within the organization and created a team that would meet weekly to discuss and plan multi department workflow to work more efficiently.
Worked on weekly service reports that were both qualitative and quantitative.
Maintained 98% good to excellent rating within the institution since developing the core standards.
Provided guidance to field technicians when issues arose that were beyond their scope of expertise, which enabled them to grow and build confidence.
Assisted on the implementation of multiple EMR systems.
Managed and implemented a computer refresh structure every 7 years to ensure the most up-to-date technology.
Evaluated each employee yearly providing them with goals for the following year and reviewing the goals that were set for them for the current year.
Maintained vendor relations working with companies such as CDW, SHI, and EMC to ensure best prices and services.
Developed a procedure that would keep compliant with HIPPA when it came to the destruction of our Protected Health Data (PHI) on hard drive, backup tapes, Floppy disks and CDs.
Negotiated contract terms with outside vendors that provided additional support for printing services.
Planned yearly budget, forecasted future needs of the institution based on Time-Series and changing trends.
Bachelor of Science:Computer Information Sciences (CIS)Devry University, North Brunswick, NJ
Concentration in Cyber Security
Certification: Notary Public, State of New Jersey--Commission Expires 5/2018
Licensed and registered NJ Title Insurance Agent: Attend and facilitate Real Estate Closings within the state of New Jersey
Active Directory, backup, budget, closing 2, competitive, clients, customer service, hard drive, Maintain inventory, Director, managing, access, Office, Windows 7, Windows 8, 98, network, personnel, policies, printer, receiving, servers, Cisco switches, technical support, technician, phones, Track-IT, vendor relations, Visio, workflow