Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Demonstrated success in directing and strengthening all aspects of online retail sales and service. Proficient in accounting, inventory coordination and successful promotions to enhance sales. Background includes expert service delivery and strong customer acquisition results.

Experienced Personal Assistant successful at minimizing hassles and alleviating client concerns by effectively coordinating schedules, planning events, running errands and handling childcare and household tasks.

Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Previous E-commerce business owner with top notch customer service & problem resolution skills, thorough researcher, advanced computer literacy & multi-line telephone experience
  • Organized & detail oriented while maintaining effective time management, experience prioritizing projects and budgeting time to increase productivity
  • Excellent communication skills & proficient at building relationships with customers & vendors, overall professional demeanor & maintains industry standards of productivity and professionalism
  • Proficient with computers & troubleshooting, experienced in all Microsoft Office, all internet browsers (Mozilla FireFox, Microsoft Explorer, Chrome, Safari)
  • Experienced business owner specializing in online fashion retail, implementing improvements in e-commerce that improve customer satisfaction & increase efficiency of reaching target audience, effectively communicating ideas to manufacturers & vendors and working with both to bring vision to fruition. Demonstrated effective marketing skills, specializing in social media marketing & determining target demographic.
  • Fashion design skills, maintained two uniquely designed, complete outfits for boutique per season. Knowledgeable on all aspects of fashion design process - sketched design, decided on fabric/adornments/stitching, selected appropriate manufacturer & compiled all information in design book to be sent to chosen factory.
Work History
Online Boutique Owner, 01/2019 to Current
Nemacolin Woodlands ResortFarmington, PA,
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
  • Monitored social media and online sources for industry trends.
  • Negotiated with vendors on availability, product specifications, distribution, delivery deadlines and price.
  • Managed all facets of business operations, including financial tracking, inventory coordination and social media marketing.
  • Resolved customer problems or questions, improved operations and provided exceptional client support.
  • Networked within select groups to increase client base and generate sales.
  • Analyzed trends to developed innovative concepts through online research, magazines, competitive shopping and runway styles.
  • Tracked inventory and reviewed retail trends with spreadsheets in order to make timely and proactive business decisions.
  • Selected clothes that flattered individual body types and capitalized on current trends.
  • Performed various sales transactions, checked on invoices, prepared special orders and delivered correct merchandise.
  • Accepted and processed customer payments.
  • Stayed on top of current fashion trends and revamped stock according to updates.
  • Assisted with designing through CAD and sketching.
  • Researched current fashion trends and competitor activity.
  • Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes and accessories.
  • Led aesthetic vision and creation of new fashion products.
  • Supervised design staff through product creation and release.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.
  • Worked with internet based customers to understand needs and provide excellent service.
  • Completed up to 50 sales and shipments every week as sole owner, sales associate and operations manager.
  • Demonstrates excellent internet sales ability, consistently pinpointing current trends within the fashion & accessory industry and working with manufacturers & vendors to ensure that boutique was consistently selling items that reflected the latest trends while simultaneously offering classic pieces that had consistently resulted in high sales outside of current trends.
  • Determined value of goods or services and recommended mark-up rates, markdown rates and merchandise selling prices.
  • Analyzed sales records, trends and economic conditions to anticipate consumer buying patterns and determine budgets and goods to purchase.
  • Authorized payment of invoices and disbursed funds from accounts to creditors.
  • Leveraged knowledge of women's fashion pricing and standards to compare retailers and locate best deals.
  • Communicated with suppliers to negotiate best pricing on apparel and accessories.
  • Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Oversaw procurement of products and apparel for women's fashion online boutique, monitoring annual budget.
Independently Contracted Personal Assistant, 06/2014 to 02/2020
William WahlCity, STATE,
  • Maintained entire family's schedule and organized events.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations.
  • Utilized personal and professional networks to identify, acquire and manage new clients.
  • Managed large range of services including pet care, phone screening, shopping and bill paying to provide clients with premium family time.
  • Maintained appropriate filing of personal and professional documentation.
  • Supervised contractors and vendors.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
  • Investigated topics such as ongoing trends in acid sales and up & coming stock options and produced concise summaries for William Wahl to use.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Organized client' homes prior to arrival home and performed house sitting duties.
  • Displayed absolute discretion at handling confidential information.
  • Oversaw daily household activities when William Wahl was out of town..
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Informed vendors and contractors of client project requirements to foster client satisfaction.
  • Handled incoming and outgoing correspondence, including mail, email and faxes.
  • Coordinated and planned vacations for family.
  • Sourced and ordered office equipment and supplies.
  • Developed professional relationships with reliable vendors, including dry cleaning, tailors and designers.
  • Filed paperwork and organized computer-based information.
  • Screened personal and business calls and directed to appropriate party.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Picked up and dropped off clients at airport.
  • Organized and attended meetings, including compiling all related documents and reports.
  • Took notes and dictation at meetings.
  • Created and managed office systems to efficiently deal with documentation.
  • Monitored household expenditures and budgeted for necessities, including groceries and household utility payments.
  • Executed basic banking and bookkeeping tasks.
CSR and Waitress, 10/2011 to 08/2012
Pizza HutCity, STATE,
  • Educated customers on promotions to enhance sales.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Responded to customer requests for products, services and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Recommended on going promotions to customers, thoroughly explaining details.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Assisted customers with scheduling future orders and special order requests, and arranging pick-up at other locations.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Leveraged sales expertise to promote new products or promotions and capitalize on upsell opportunities.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with up to 15 calls in queue per minute.
  • Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Prepared beverages and filled food orders for customers.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Managed event contracts, including estimates, event profiles and post-event summaries.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction.
  • Processed orders and facilitated customer payments using POS system.
  • Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
  • Anticipated guest needs and provided proactive service.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Maintained accuracy and efficiency when processing sales transactions.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
  • Handled exceptionally high volume of calls for 4 hours during shift, with significant increase in calls during peak ordering hours while maintaining accuracy of customer orders.
  • Maintained professional demeanor while keeping call times to minimum.
Ice Cream Server, 03/2010 to 08/2011
Baskin RobbinsCity, STATE,
  • Demonstrated continuous knowledge of menu and service offerings, including promotional products and new flavors.
  • Processed sales transactions, including cash, debit and credit.
  • Maintained cleanliness and organization in all areas of establishment.
  • Carefully scooped ice cream into cones and dishes, focusing on proportions and presentation.
  • Cleaned all surfaces and equipment at end of each shift.
  • Offered samples of new ice cream flavors to customers.
  • Helped patrons decide which flavor to choose, supporting dietary restrictions and personal preferences with ease.
  • Monitored amounts of all ice cream flavors and replaced when depleted.
  • Maintained separation between general use utensils and those used to dispense nuts and other food items known to cause allergic reactions.
  • Greeted incoming customers and provided friendly customer service.
  • Carried out cash and card transactions with accuracy.
  • Kept work area tidy and sanitary, promptly addressing spills and other messes.
  • Explained ice cream flavors, toppings, sundaes and other frozen concoctions to customers.
  • Introduced new menu items, sundae toppings and cone varieties to encourage upsells and add-on purchases.
  • Regularly cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
  • Served customers of all ages with speed and efficiency, keeping team running smoothly.
  • Maintained menu knowledge to provide recommendations and answers to customers' questions.
  • Operated cash register, taking payments and issuing receipts.
Associate of Applied Science: Paralegal Studies, Expected in 05/2022
Pima Community College - Tucson, AZ,
  • Majoring in Paralegal studies with the abject goal of attending law school while working as a paralegal.
  • Member of Phi Theta Kappa.
  • Minored in business.
  • Coursework in legal research, litigation and witness interviews.
GED: , Expected in 03/2003
Homeschooled - Tucson, AZ,

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Resume Overview

School Attended

  • Pima Community College
  • Homeschooled

Job Titles Held:

  • Online Boutique Owner
  • Independently Contracted Personal Assistant
  • CSR and Waitress
  • Ice Cream Server


  • Associate of Applied Science
  • GED

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