On Air Personality Producer Resume Example
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Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Focused and experienced insurance professional motivated to provide superior service and drive production through direct sales, and through producer training and management.
Highlights
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Accomplishments
Exceeded 2014-15 team Open Enrollment sales goals by over 300%.
Lead team to Quality Assurance average of over 95%.
Trained College of Insurance to over 70% pass rate.
Experience
On Air Personality/Producer, 08/2009 to 04/2011
Farmers Insurance Group – Carrollton, TX,
Farmers Insurance Group – Carrollton, TX,
- Title host and producer of a talk radio show.
- Discussed news, sports, weather, and social debate topics.
- Required extensive research, interviewing skills, detailed scheduling, strict deadlines, and many other disciplines.
- Operation of various types of audio equipment, make several public appearances, represent the network at several social and charity functions and more.
Health Insurance Service Agent, 04/2011 to 02/2012
Texas Children's Hospital – Austin, TX,
Texas Children's Hospital – Austin, TX,
- Serviced Medicare Advantage health insurance customers in California and Arizona.
- Performed welcome calls for newly enrolled customers.
- Educated customers on function of Medicare Advantage and Medicare drug plans.
Licensed Insurance Agent, 08/2012 to 11/2012
Jones Lange Lasalle Inc. – San Diego, CA,
Jones Lange Lasalle Inc. – San Diego, CA,
- Sold Medicare Advantage plans to customers in all 50 United States during open enrollment.
- Sold Medicare Part D plans to customers during open enrollment.
Reimbursement Counselor, 11/2012 to 06/2013
Suburban Propane – Owosso, MI,
Suburban Propane – Owosso, MI,
- Verified insurance benefits and coverage for health care providers.
- Completed authorizations for coverage of specific contraceptive devices by insurance companies.
- Communicated appropriate rates of coverage and administration of specific contraceptive devices.
College of Insurance Manager/Licensed Insurance Coach, 06/2013 to Current
Connextions/Optum – City, STATE,
Connextions/Optum – City, STATE,
- Prepared several individuals, through training, for the Texas general lines insurance examination.
- Wrote portions of the College of Insurance curriculum.
- Recruited for College of Insurance.
- Supervise team of Affordable Care Act health insurance sales agents.
- Supervise call center floor with more than 120 agents during open enrollment season.
- Allocate agent assignments and monitor call volume to regulate occupancy appropriately.
- Relay client expectations and goals to the sales agents.
- Handle escalated customer situations.
- Lead agents using various goals and expectations, and by monitoring progress and giving consistent feedback.
Medical Claims Examiner, 05/2008 to 05/2009
Perot Systems – City, STATE,
Perot Systems – City, STATE,
- This position required problem solving techniques.
- Worked through a backlog of medical claims and correspondence on contract for Anthem BlueCross/BlueShield.
- Identified missing component to complete the case and either close the claim, adjust the claim, send it to a vendor, or to the home plan.
- Direct correspondence with the health care providers and patients.
Analyst I, 04/2006 to 08/2007
DTI Associates, Inc – City, STATE,
DTI Associates, Inc – City, STATE,
- Certified employment for foreign nationals in the United States. Verified that employers offered work opportunities to qualified, United States citizens before certifying them to give that position to a foreign national through an application process, advertising, certain levels of investigation, and thorough reviews of applicants.
- It was, in essence, a position of labor security for US workers and a governing body to ensure that businesses operate fairly with regard to their employee base.
- With DTI I gained experience at every level of employment certification; corresponding with employers, potential employees and attorney representation.
Youth Pastor & Prison Ministry Director, 02/2003 to 07/2010
New Mount Zion Baptist Church – City, STATE,
New Mount Zion Baptist Church – City, STATE,
- As youth pastor my primary responsibility was to establish a curriculum that encouraged consistent spiritual growth in the children that I pastored.
- In addition to that, I governed several other programs in an attempt to develop healthy, mature young people: such as tutoring, grief counseling, sex and drug education, and giving to the underprivileged.
- The prison ministry was designed to offer an alternative to inmates in Texas state prisons and jails.
- I coordinated and taught classes that dealt with all aspects of life in prison and on re-entry into society after release.
Claim Service Representative, 05/2002 to 04/2005
United Health Care – City, STATE,
United Health Care – City, STATE,
- Communicated with United Healthcare customers and health care providers regarding the customers' medical insurance coverage.
- Clarified claim payments, corrected claims that were paid incorrectly, and explained insurance benefits to those whom they affected.
Minister of Evangelism, 2001 to 09/2002
First Fellowship Community Baptist Church – City, STATE,
First Fellowship Community Baptist Church – City, STATE,
- As the Minister of Evangelism my job was to train other motivated members for the purpose of reaching individuals who were not affiliated with a church or religion.
- I also led by demonstrating the necessary interactions.
- I also created reports and other displays to mark progress and chart successes for future use.
Customer Service Representative, 02/2000 to 04/2002
Merck Medco – City, STATE,
Merck Medco – City, STATE,
- Provided incoming phone service to customers and health care providers related to Merck Medco Prescription Insurance benefits.
- The work required familiarity with prescription drug natures and the laws that govern how they are dispensed.
- A great deal of work was done with prescribing physicians and patients.
Credit/Collections Svc. Representative, 03/1998 to 02/2000
The Associates – City, STATE,
The Associates – City, STATE,
- Serviced Visa and Mastercard customers on the features and operation of their credit card accounts.
- Reviewed accounts for credit increase qualifications.
- Contacted credit card members who were 60, 90, and 120 days delinquent and making the necessary payment arrangements.
Education
High School Diploma: , Expected in May 1996
Skyline High School - Dallas, TX
Skyline High School - Dallas, TX
: Mathematics, Expected in
University of Texas at Dallas - Richardson, TX
University of Texas at Dallas - Richardson, TX
Work History
, 03/1998 to 02/2000
The Associates – Las Colinas, TX
The Associates – Las Colinas, TX
, 02/2000 to 04/2002
Merck Medco – Irving, TX
Merck Medco – Irving, TX
, 05/2002 to 04/2005
United Health Care – Plano, TX
United Health Care – Plano, TX
, 04/2006 to 08/2007
DTI Associates – Dallas, TX
DTI Associates – Dallas, TX
, 05/2008 to 05/2009
Perot Systems – Dallas, TX
Perot Systems – Dallas, TX
, 08/2009 to 04/2011
Fishbowl Radio Network – Arlington, TX
Fishbowl Radio Network – Arlington, TX
, 04/2011 to 02/2012
Novo 1 – Fort Worth, TX
Novo 1 – Fort Worth, TX
, 08/2012 to 11/2012
Connextions/Optum – Irving/Richardson, TX
Connextions/Optum – Irving/Richardson, TX
, 11/2012 to 06/2013
Amerisource Bergen Consulting Svcs. – Frisco, TX
Amerisource Bergen Consulting Svcs. – Frisco, TX
, 06/2013 to Current
Connextions/Optum – Irving/Richardson, TX
Connextions/Optum – Irving/Richardson, TX
Skills
Training
Public speaking
Client relations
Escalation resolution
Sales training
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School Attended
- Skyline High School
- University of Texas at Dallas
Job Titles Held:
Degrees
- High School Diploma
