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On Air Personality/Producer Resume Example

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ON AIR PERSONALITY/PRODUCER
Summary

Focused and experienced insurance professional motivated to provide superior service and drive production through direct sales, and through producer training and management.

Highlights
  • Life Insurance products
  • Annuities
  • Disability products
  • Group health
  • Affordable Care Act
  • Medicare
  • Medicaid
  • Client relations experience
  • Experienced trainer
  • Public speaker
  • Customer advocate
  • Escalations resolution
  • Sales presentations
  • Recruiting
Accomplishments

Exceeded 2014-15 team Open Enrollment sales goals by over 300%.


Lead team to Quality Assurance average of over 95%.


Trained College of Insurance to over 70% pass rate.

Experience
On Air Personality/Producer09/2009 to 05/2011Fishbowl Radio NetworkArlington, TX
  • Title host and producer of a talk radio show.
  • Discussed news, sports, weather, and social debate topics.
  • Required extensive research, interviewing skills, detailed scheduling, strict deadlines, and many other disciplines.
  • Operation of various types of audio equipment, make several public appearances, represent the network at several social and charity functions and more.
Health Insurance Service Agent05/2011 to 03/2012Novo 1Fort Worth, TX
  • Serviced Medicare Advantage health insurance customers in California and Arizona.
  • Performed welcome calls for newly enrolled customers.
  • Educated customers on function of Medicare Advantage and Medicare drug plans.
Licensed Insurance Agent09/2012 to 12/2012Connextions/OptumIrving/Richardson, TX
  • Sold Medicare Advantage plans to customers in all 50 United States during open enrollment.
  • Sold Medicare Part D plans to customers during open enrollment.
Reimbursement Counselor12/2012 to 07/2013Amerisource Bergen Consulting Svcs.Frisco, TX
  • Verified insurance benefits and coverage for health care providers.
  • Completed authorizations for coverage of specific contraceptive devices by insurance companies.
  • Communicated appropriate rates of coverage and administration of specific contraceptive devices.
College of Insurance Manager/Licensed Insurance Coach07/2013 to CurrentConnextions/OptumIrving/Richardson, TX
  • Prepared several individuals, through training, for the Texas general lines insurance examination.
  • Wrote portions of the College of Insurance curriculum.
  • Recruited for College of Insurance.
  • Supervise team of Affordable Care Act health insurance sales agents.
  • Supervise call center floor with more than 120 agents during open enrollment season.
  • Allocate agent assignments and monitor call volume to regulate occupancy appropriately.
  • Relay client expectations and goals to the sales agents.
  • Handle escalated customer situations.
  • Lead agents using various goals and expectations, and by monitoring progress and giving consistent feedback.
Medical Claims Examiner06/2008 to 06/2009Perot SystemsDallas, TX
  • This position required problem solving techniques.
  • Worked through a backlog of medical claims and correspondence on contract for Anthem BlueCross/BlueShield.
  • Identified missing component to complete the case and either close the claim, adjust the claim, send it to a vendor, or to the home plan.
  • Direct correspondence with the health care providers and patients.
Analyst I05/2006 to 09/2007DTI Associates, IncDallas, TX
  • Certified employment for foreign nationals in the United States.
  • Verified that employers offered work opportunities to qualified, United States citizens before certifying them to give that position to a foreign national through an application process, advertising, certain levels of investigation, and thorough reviews of applicants.
  • It was, in essence, a position of labor security for US workers and a governing body to ensure that businesses operate fairly with regard to their employee base.
  • With DTI I gained experience at every level of employment certification; corresponding with employers, potential employees and attorney representation.
Youth Pastor & Prison Ministry Director03/2003 to 08/2010New Mount Zion Baptist Church Wilmer, TX
  • As youth pastor my primary responsibility was to establish a curriculum that encouraged consistent spiritual growth in the children that I pastored.
  • In addition to that, I governed several other programs in an attempt to develop healthy, mature young people: such as tutoring, grief counseling, sex and drug education, and giving to the underprivileged.
  • The prison ministry was designed to offer an alternative to inmates in Texas state prisons and jails.
  • I coordinated and taught classes that dealt with all aspects of life in prison and on re-entry into society after release.
Claim Service Representative06/2002 to 05/2005United Health CarePlano, TX
  • Communicated with United Healthcare customers and health care providers regarding the customers' medical insurance coverage.
  • Clarified claim payments, corrected claims that were paid incorrectly, and explained insurance benefits to those whom they affected.
Minister of Evangelism01/2001 to 10/2002First Fellowship Community Baptist Church Dallas, TX
  • As the Minister of Evangelism my job was to train other motivated members for the purpose of reaching individuals who were not affiliated with a church or religion.
  • I also led by demonstrating the necessary interactions.
  • I also created reports and other displays to mark progress and chart successes for future use.
Customer Service Representative03/2000 to 05/2002Merck MedcoIrving, TX
  • Provided incoming phone service to customers and health care providers related to Merck Medco Prescription Insurance benefits.
  • The work required familiarity with prescription drug natures and the laws that govern how they are dispensed.
  • A great deal of work was done with prescribing physicians and patients.
Credit/Collections Svc. Representative04/1998 to 03/2000The AssociatesIrving, TX
  • Serviced Visa and Mastercard customers on the features and operation of their credit card accounts.
  • Reviewed accounts for credit increase qualifications.
  • Contacted credit card members who were 60, 90, and 120 days delinquent and making the necessary payment arrangements.
Education
High School DiplomaMay 1996Skyline High SchoolDallas, TX
MathematicsUniversity of Texas at DallasRichardson, TX
Work History
04/1998 to 03/2000The AssociatesLas Colinas, TX
03/2000 to 05/2002Merck MedcoIrving, TX
06/2002 to 05/2005United Health CarePlano, TX
05/2006 to 09/2007DTI AssociatesDallas, TX
06/2008 to 06/2009Perot SystemsDallas, TX
09/2009 to 05/2011Fishbowl Radio NetworkArlington, TX
05/2011 to 03/2012Novo 1Fort Worth, TX
09/2012 to 12/2012Connextions/OptumIrving/Richardson, TX
12/2012 to 07/2013Amerisource Bergen Consulting Svcs.Frisco, TX
07/2013 to CurrentConnextions/OptumIrving/Richardson, TX
Skills

Training

Public speaking

Client relations

Escalation resolution

Sales training

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Resume Overview

Companies Worked For:

  • Fishbowl Radio Network
  • Novo 1
  • Connextions/Optum
  • Amerisource Bergen Consulting Svcs.
  • Perot Systems
  • DTI Associates, Inc
  • New Mount Zion Baptist Church
  • United Health Care
  • First Fellowship Community Baptist Church
  • Merck Medco
  • The Associates
  • DTI Associates

School Attended

  • Skyline High School
  • University of Texas at Dallas

Job Titles Held:

  • On Air Personality/Producer
  • Health Insurance Service Agent
  • Licensed Insurance Agent
  • Reimbursement Counselor
  • College of Insurance Manager/Licensed Insurance Coach
  • Medical Claims Examiner
  • Analyst I
  • Youth Pastor & Prison Ministry Director
  • Claim Service Representative
  • Minister of Evangelism
  • Customer Service Representative
  • Credit/Collections Svc. Representative

Degrees

  • High School Diploma May 1996
    Mathematics

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