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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Focused and experienced insurance professional motivated to provide superior service and drive production through direct sales, and through producer training and management.

Highlights
  • Life Insurance products
  • Annuities
  • Disability products
  • Group health
  • Affordable Care Act
  • Medicare
  • Medicaid
  • Client relations experience
  • Experienced trainer
  • Public speaker
  • Customer advocate
  • Escalations resolution
  • Sales presentations
  • Recruiting
Accomplishments

Exceeded 2014-15 team Open Enrollment sales goals by over 300%.


Lead team to Quality Assurance average of over 95%.


Trained College of Insurance to over 70% pass rate.

Experience
On Air Personality/Producer, 08/2009 to 04/2011
Farmers Insurance Group Carrollton, TX,
  • Title host and producer of a talk radio show.
  • Discussed news, sports, weather, and social debate topics.
  • Required extensive research, interviewing skills, detailed scheduling, strict deadlines, and many other disciplines.
  • Operation of various types of audio equipment, make several public appearances, represent the network at several social and charity functions and more.
Health Insurance Service Agent, 04/2011 to 02/2012
Texas Children's Hospital Austin, TX,
  • Serviced Medicare Advantage health insurance customers in California and Arizona.
  • Performed welcome calls for newly enrolled customers.
  • Educated customers on function of Medicare Advantage and Medicare drug plans.
Licensed Insurance Agent, 08/2012 to 11/2012
Jones Lange Lasalle Inc. San Diego, CA,
  • Sold Medicare Advantage plans to customers in all 50 United States during open enrollment.
  • Sold Medicare Part D plans to customers during open enrollment.
Reimbursement Counselor, 11/2012 to 06/2013
Suburban Propane Owosso, MI,
  • Verified insurance benefits and coverage for health care providers.
  • Completed authorizations for coverage of specific contraceptive devices by insurance companies.
  • Communicated appropriate rates of coverage and administration of specific contraceptive devices.
College of Insurance Manager/Licensed Insurance Coach, 06/2013 to Current
Connextions/Optum City, STATE,
  • Prepared several individuals, through training, for the Texas general lines insurance examination.
  • Wrote portions of the College of Insurance curriculum.
  • Recruited for College of Insurance.
  • Supervise team of Affordable Care Act health insurance sales agents.
  • Supervise call center floor with more than 120 agents during open enrollment season.
  • Allocate agent assignments and monitor call volume to regulate occupancy appropriately.
  • Relay client expectations and goals to the sales agents.
  • Handle escalated customer situations.
  • Lead agents using various goals and expectations, and by monitoring progress and giving consistent feedback.
Medical Claims Examiner, 05/2008 to 05/2009
Perot Systems City, STATE,
  • This position required problem solving techniques.
  • Worked through a backlog of medical claims and correspondence on contract for Anthem BlueCross/BlueShield.
  • Identified missing component to complete the case and either close the claim, adjust the claim, send it to a vendor, or to the home plan.
  • Direct correspondence with the health care providers and patients.
Analyst I, 04/2006 to 08/2007
DTI Associates, Inc City, STATE,
  • Certified employment for foreign nationals in the United States.
  • Verified that employers offered work opportunities to qualified, United States citizens before certifying them to give that position to a foreign national through an application process, advertising, certain levels of investigation, and thorough reviews of applicants.
  • It was, in essence, a position of labor security for US workers and a governing body to ensure that businesses operate fairly with regard to their employee base.
  • With DTI I gained experience at every level of employment certification; corresponding with employers, potential employees and attorney representation.
Youth Pastor & Prison Ministry Director, 02/2003 to 07/2010
New Mount Zion Baptist Church City, STATE,
  • As youth pastor my primary responsibility was to establish a curriculum that encouraged consistent spiritual growth in the children that I pastored.
  • In addition to that, I governed several other programs in an attempt to develop healthy, mature young people: such as tutoring, grief counseling, sex and drug education, and giving to the underprivileged.
  • The prison ministry was designed to offer an alternative to inmates in Texas state prisons and jails.
  • I coordinated and taught classes that dealt with all aspects of life in prison and on re-entry into society after release.
Claim Service Representative, 05/2002 to 04/2005
United Health Care City, STATE,
  • Communicated with United Healthcare customers and health care providers regarding the customers' medical insurance coverage.
  • Clarified claim payments, corrected claims that were paid incorrectly, and explained insurance benefits to those whom they affected.
Minister of Evangelism, 2001 to 09/2002
First Fellowship Community Baptist Church City, STATE,
  • As the Minister of Evangelism my job was to train other motivated members for the purpose of reaching individuals who were not affiliated with a church or religion.
  • I also led by demonstrating the necessary interactions.
  • I also created reports and other displays to mark progress and chart successes for future use.
Customer Service Representative, 02/2000 to 04/2002
Merck Medco City, STATE,
  • Provided incoming phone service to customers and health care providers related to Merck Medco Prescription Insurance benefits.
  • The work required familiarity with prescription drug natures and the laws that govern how they are dispensed.
  • A great deal of work was done with prescribing physicians and patients.
Credit/Collections Svc. Representative, 03/1998 to 02/2000
The Associates City, STATE,
  • Serviced Visa and Mastercard customers on the features and operation of their credit card accounts.
  • Reviewed accounts for credit increase qualifications.
  • Contacted credit card members who were 60, 90, and 120 days delinquent and making the necessary payment arrangements.
Education
High School Diploma: , Expected in May 1996
to
Skyline High School - Dallas, TX
GPA:
: Mathematics, Expected in
to
University of Texas at Dallas - Richardson, TX
GPA:
Work History
, 03/1998 to 02/2000
The Associates Las Colinas, TX
, 02/2000 to 04/2002
Merck Medco Irving, TX
, 05/2002 to 04/2005
United Health Care Plano, TX
, 04/2006 to 08/2007
DTI Associates Dallas, TX
, 05/2008 to 05/2009
Perot Systems Dallas, TX
, 08/2009 to 04/2011
Fishbowl Radio Network Arlington, TX
, 04/2011 to 02/2012
Novo 1 Fort Worth, TX
, 08/2012 to 11/2012
Connextions/Optum Irving/Richardson, TX
, 11/2012 to 06/2013
Amerisource Bergen Consulting Svcs. Frisco, TX
, 06/2013 to Current
Connextions/Optum Irving/Richardson, TX
Skills

Training

Public speaking

Client relations

Escalation resolution

Sales training

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Resume Overview

School Attended
  • Skyline High School
  • University of Texas at Dallas
Job Titles Held:
Degrees
  • High School Diploma

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