officer manager resume example with 5+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Energetic Front Office Manager with plenty of experience in a fast - paced setting. Proficient in Microsoft as well as medical and dental software applications. Exceptional problem - solving and organizational skills. Talented at multi- tasking without compromising quality.

  • Excellent communication skills
  • Accurate and detailed
  • Accounts Payable and Accounts Receivable
  • Payment Collection and Processing
  • Managing Patient Records
  • Self-directed
  • Dedicated team player
  • Insurance Billing Procedures
  • Office Management Software
  • Workload Prioritization
Work History
08/2020 to Current Front Officer Manager Nascentia Health | , , Brunswick, GA
  • Prepare insurance claim forms, explain benefits and outline pricing details for procedures and services.
  • Generate collections letters for patients with past due balances up to 120 days prior to sending them to third party collection agency.
  • Monitor collection activity through third party collection agency.
  • Improve office operations by automating client correspondence, record tracking and data communications.
  • Provide backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Perform billing, collection and reporting functions for office generating over $ 1,000,000 annually.
  • Arrange corporate and office conferences for company employees and guests.
  • Develop and implement office management procedures to increase training team productivity and accuracy.
  • Mentor office employees on proper administrative procedures and how to use programs such as Carestream WINOMS, keeping operations consistent and efficient for maximum performance.
  • Responsible for running account receivable reports and working them based on aging.
  • Responsible for ordering all office supplies as needed.
  • Balance nightly deposits and complete credit card processing.
  • Responds to patient billing or financial inquiries as well as questions regarding insurance claims.
08/2018 to 08/2020 Assistant Office Manager Chi Health | , , Saint Simons Island, GA
  • Greeted patients, answered multi line telephone, scheduled appointments, registered patients, made copies of insurance information.
  • Obtained treatment authorization from managed care plans and applicable government payors, verified medical necessity prior to diagnostic testing, and assembled medical chart with all necessary forms.
  • Checked patients out after office visits, tallied charges and collected co-pays, accurately entered charges, and provided patient with written receipt at time of discharge.
  • Responsible for variety of financial duties including balancing daily record sheets, payment posting, adjustment posting, patient financial counseling.
  • Served as patient/family/staff liaison for purposes of communicating information.
  • Maintained medical record system: established, retrieved and filed patient records.
  • Gathered appropriate information from patients/significant other to assure patient is registered appropriately, necessary referrals were obtained, consents obtained, and data entered in computer is accurate.
  • Accurately entered patient demographic and financial data in the appropriate computer program and generated the appropriate forms for the clinicians.
  • Completed end of day procedures including the daily close, balancing of cash drawer to petty cash and receipts and balancing of daily charges and co pays.
  • Monitored and appropriately respond to the needs of patients in the waiting area.
  • Obtained requisite treatment authorizations from commercial, federal and state payors.
08/2017 to 08/2018 Physical Therapy Aide Advance Rehabilitation | , , Saint Simons Island, GA
  • Responsible for opening the clinic and assisting a DPT and or PTA to prepare their first patient.
  • Assisted Physical Therapist and Physical Therapist Assistants in a plan of care of patients.
  • Engaged patients with gait training activities, fine motor skills and balance techniques. Along with strengthening and patient education.
  • Certified that equipment and supplies were properly maintained for quality patient care and safety.
  • Responsible for cleaning/sanitizing patient rooms and preparing a room for the next patient.
  • Prepared all dry needling supplies for DPTs.
  • Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
  • Responsible for keeping all patient supplies and clinic supplies stocked.
  • Ensured efficacy of treatments through monitoring of treatment regimens.
  • Smoothly assisted, positioned and secured patients at therapy devices to support safe treatment protocols.
Expected in 05/2015 to to High School Diploma | Glynn Academy, Brunswick, GA GPA:

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Resume Overview

School Attended

  • Glynn Academy

Job Titles Held:

  • Front Officer Manager
  • Assistant Office Manager
  • Physical Therapy Aide


  • High School Diploma

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