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Officer Manager Resume Example

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OFFICER MANAGER
Professional Summary

Driven Human Resources professional offering three-year career history in HR roles. Superior technical and communication skills. Solid background in assessing, training and inspiring new employee personnel.

Efficient Administrative team member with strong history of providing top-notch clerical support and operational assistance to support staff needs. Diplomatic communicator and self-motivated worker with decisive nature necessary to manage independent work. Experienced in coordinating documents, supplies and project resources.

Skills
  • Accounting familiarity
  • Administrative support
  • ADP
  • Benefits and compensation management
  • Business correspondence
  • Candidate Sourcing
  • Conflict resolution
  • Customer and client relations
  • Employee time sheet processing
  • Employee training and development
  • File and records management
  • MS Office
  • Pre-Employment Screening
  • Supervision
Work History
Officer Manager, 12/2017 to Current
PMS Parking INC – Baltimore, Maryland
  • Update and Maintain filing manually and in data base system Prepared, proofread, edited documentation
  • Process expense reports, reimbursement for employee and customer
  • Interview applicant and process paperwork for new employee Review time sheets, wage computation, to detect and reconcile payroll discrepancies
  • Completed employment verification for banking institutions, governmental agencies, and various organizations
  • Assistance with administering employee benefit programs and worker's compensation plans
  • Train and supervised employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors, or problems
  • Provide employees with guidance with complex problems in resolving escalated complaints or disputes
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
  • Drafted professional memos, letters and marketing copy to support business objectives and growth
  • Processed invoices and expenses using Excel
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Adjusted procedures as needed to maximize department effectiveness
  • Assessed areas of service concern and developed improvement plans
  • Handled 3 calls per 1.5 minutes to address customer inquiries and concerns
Administrative Assistant, 10/2016 to 12/2017
Staff Quest Inc. – OWINGS MILLS, MD
  • Operate office equipment- facsimile machine, copier, scanner, personal computer
  • Protect security of medical records to adhere of Hippa Law
  • Operate computers programmed with accounting software to record, store, and analyze information
  • Compare data with source documents and, or re-enter data in verification format to detect errors
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable
  • Offered departmental administrative support
  • Created PowerPoint presentations for business development purposes
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
  • Sorted and distributed office mail and recorded incoming shipments for corporate records
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
  • Routed incoming calls and faxes and drafted detailed messages to expedite response
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security
  • Maintained current and accurate medical records for over 30 patients
Educational & Administrative Assistant, 09/2009 to 10/2016
Sheppard Pratt Health System – Hunt Valley, MD
  • Organized classroom materials to help teachers prepare for daily instruction and activities
  • Created lesson materials, visuals and digital presentations to supplement lesson plans
  • Implemented group exercises and used repetition, which enabled students to grasp new waiting concepts quickly
  • Oversaw groups of up to 1-3 students at school and off-site locations, maintaining optimal safety and security
  • Alleviated learning gaps and effectively instructed students on Voice Devices and Computer practices through introduction of cutting edge educational tools and teaching aids
  • Taught average of 6 students per class
  • Managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals
  • Created learning and content strategies to meet needs of mentally and physically disabled students
  • Collaborated with teacher to create customized classroom environment that was integral to students' needs
  • Demonstrated knowledge of evidence-based strategies to foster independence and social academic engagement,
  • Developed team communications and information for parental meetings
Education
Bachelor of Science: Christian StudiesLiberty University - Lynchburg, VA
  • Majored in Christian Counseling
  • Minored in Accounting
  • Coursework in Apologetics, and Church History
Some College (No Degree): Accounting and Business ManagementStrayer University - Owings Mills, MD
Some College (No Degree): Accounting And Business Management, 2011
The Accounting Book Keeping Center - Towson, MD

Diploma: Basic Accounting and Book Keeping

  • Coursework in Accounting, Small Business and Taxation
  • Graduated with 3.8 GPA
Additional Information
  • Activities Volunteer: , New Legacy Project a non-profit organization as Executive Assistant from August 2013-January 2018. Published in the Cambridge Who's Who Honors (2007-2008) Empowering Executives, Professional and Entrepreneurs Around The Globe page 2254.
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Resume Overview

Companies Worked For:

  • PMS Parking INC
  • Staff Quest Inc.
  • Sheppard Pratt Health System

School Attended

  • Liberty University
  • Strayer University
  • The Accounting Book Keeping Center

Job Titles Held:

  • Officer Manager
  • Administrative Assistant
  • Educational & Administrative Assistant

Degrees

  • Bachelor of Science : Christian Studies
    Some College (No Degree) : Accounting and Business Management
    Some College (No Degree) : Accounting And Business Management , 2011

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