Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
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Professional Summary
Multifaceted, efficient & reliable administrative professional with 10+ years of experience providing senior executive and management support to optimize internal operations and external partnerships. Proficient in all of the standard office desktop software and programs. Diversified skills covering executive support, human resources management, project management, supervisory and clinical management support. Excellent interpersonal, phone, and digital communication skills.
Core Qualifications
S KILLS Organizational Leadership Problem Solving Strategic Planning Effective Communication Skills Project Management Teamwork Time Management Professionalism
Experience
Officer, 05/2013 - Current Loma Linda University Medical Center – Colton, CA,
Manages health services activities, including plans and operations, managed care, human resource management, medical information systems, logistics management, patient administration, budgetary and fiscal management, medical manpower, and medical facility management.
Accountable for medical readiness of assigned personnel to execute wartime or peacetime missions and contingencies; ensures that assigned personnel are trained and equipped for military mobilization and peacetime disasters.
Develop and implements business strategies/agreements to deliver the most accessible, cost-effective, wellness-focused healthcare services.
Member of the Medical Squadron Executive Committee; advises on business strategy issues, trends, problems, and opportunities to maximize budget, resources, and optimize patient care.
Manages/monitors computer systems that control patient data, appointment scheduling, cost accounting, laboratory reporting, administrative, and logistical information; helps staff members find information solutions to routine and complex problems.
Responsible for managing inventory of supplies and just-in-time delivery contracts/service agreements to ensure that staff has necessary clinical and non-clinical supplies.
Maintains war readiness equipment, as well as any assigned air transportable clinics, hospitals, or aeromedical staging facilities, as required.
Supervises, directs, coordinates, and oversees work of subordinates, and advises staff regarding policies, procedures, and directives of higher-level management or headquarters.
Executive/Program Specialist, 08/2011 - Current VA Maryland Health Care System – City, STATE,
Executive Assistant/Business Management support; provides high-level administrative and executive related support by conducting research, preparing reports, briefings, and presentations, handling information requests, and completing special projects.
Lead administrator to the Deputy Chief of Staff; provides supervisor support and oversight for the following clinical areas: Managed Care, Telehealth, Mental Health, Urgent Care, and Emergency Department.
Executive support, to include: senior leadership meeting agenda/minutes, maintaining/monitoring calendars/schedules, conferences, file maintenance/dispositions, travel/reimbursements, and other administrative functions as required.
Congressional and Executive suspense tracking/coordination; reviews/edits congressional and VISN correspondences. Ensures quality and timely response.
Develops, edits, coordinates, and publishes organization policies and standard operating procedures.
Monitors performance measures, identifies service deficiencies, and facilitates corrective action plans to ensure compliance.
Controlled Substance Coordinator; designates, supervises, and trains controlled substance inspectors; monitors and ensures compliance of the controlled substance program for the Perry Point Medical Center. Briefs Director on compliance standards.
Medical Staff Office liaison; coordinates/monitors medical staff appointments, credentials, and reappointments.
Administrative assistant and support to the VAMHCS Director, Chief of Staff Offices, and Associate Chief for Finance.
Government Purchase Cardholder, manages supply/service budget, ensures compliance with local and federal regulations.
Urgent Care Manager; coordinates and maintains contract physician schedules, financial planning/monitoring; ensures 24/7 medical support and coverage staff coverage for the Perry Point Campus.
Timekeeper/Supervisory oversight; maintains time and attendance records for clinical/non-clinical staff; monitors contract physician staffing, budget, and pay records.
Community and patient advocate functions. Provides feedback and complaint resolution and reporting. Actively engages and assists Veterans to ensure timely and quality care is provided.
Junior Air Reserve Technician & Medical Administrative Asst, 10/2009 - 08/2011 Air Force Reserve Command – City, STATE,
Oversaw and maintained the daily administrative operations and programs for Reserve medical unit, rendering medical treatment and services to 1,300 Reserve personnel.
Provided executive support to Squadron Commander and Wing Commander. Created, edited, and coordinated correspondences for Air Force HQ. Advised senior leadership on personnel medical/mobility readiness for reserve activations and deployments.
Coordination of all military personnel actions: officer and enlisted evaluation reports, requisitions, promotion board packages, situation reports, awards and decorations, and in/out-processing.
Administered/issued military active duty orders and programs; developed training plans, coordinated assigned duties, organized unit attendance, and performance metrics.
Directed and tracked unit funds for medical/non-medical supply, gathers data for budget preparation and monitoring expenditures, as well as establishment of long-range requirements.
Managed and executed a variety of military personnel manning programs, to include: personnel retention management, reassignments, career advising, promotions, military separations and retirements.
Supervisor; designated and oversaw primary responsibilities; mentor and monitor competency upgrade training and requirements; provided feedback and annual performance reviews.
Trusted Agent for fiscal services; supervisor and approving official for travel vouchers, military pay entitlements, and reimbursements; ensured prompt clearing of indebtedness.
Established and audited Wing medical records inventory; monitors release of information, and ensured HIPAA compliance.
TRICARE Service Coordinator, 01/1 - 01/1 Health Services Management – City, STATE,
11/2006 to 09/2009 U.S. Pacific Command, 18th Medical Group and 18th Aeromedical Evacuation Squadron - Kadena Air Base, Japan Family Member Relocations Clearance Coordinator for all of Pacific Air Force Command:
Coordinated/processed more than 2,500 medical clearances for military service members and families. Performed medical records reviews and medical facility determinations; program assistant to special needs coordinator; ensured medical service capabilities and quality access to care.
Provided direct support to the Chief of Medical Staff Medical liaison for OCONUS and CONUS Air Force relocation and military assignments. Commander Support Staff:
Coordinated all military personnel actions, including officer and enlisted evaluation reports, requisitions, promotion board packages, situation reports, awards and decorations, and in-processing/out-processing military members.
Managed the daily administrative operations and programs for an active duty Aeromedical Evacuation Squadron; providing direct support to Squadron Commander and Group Commander.
Coordinated Squadron Executive's schedules, meetings, appointments, and conference calls; documented meeting minutes, organized presentation slides, answered phones, and perform quality reviews for electronic and hard copy correspondences prior to unit commander review. Air Crew Scheduler:
Provided and coordinated 24/7 support and Aeromedical Evacuation coverage across the Pacific Air Force Command.
Managed monthly Air Crew schedule for 96 medical flight crew personnel; coordinated real world and training mission support and response time.
Advised leadership on Air Crew training requirements, medical clearances, and personnel availability, while monitoring crew rest, temporary duty assignments, and deployments.
Maintained personnel accountability and medical equipment capability for Aeromedical transport within 24hrs. Deployed to Ramstein Air Base, Germany, as Aeromedical Evacuations Operations Team Member in support of OEF/OIF:
Configured military aircraft for medical transport for contingency Aeromedical missions.
Created mission package pertaining to patient loads and patient status for medical flight crew; supplemented additional medical support, as required.
Lead alert crew support for urgent and priority missions; Provided on-call assistance 24/7.
Coordinated on-load/off load of patients, medical equipment, and supplies; hospital transports, managed ground support operations. U.S. Air Combat Command, 4th Medical Group - Seymour Johnson AFB, Goldsboro, NC TRICARE Service Coordinator:
Patient advocate to more than 60,000 military, family, and retiree patients.
Oversaw patient eligibility, enrollments, and access to care; ensured TRICARE access standards compliance.
Coordinated network and non-network medical appointment booking, directed medical billing and reimbursement processes.
Organized patient satisfactory surveys; identified and implemented process improvement plans and procedures.
Constructed monthly provider templates and schedules to accommodate ample patient appointment availability and timely access to care. Medical Records Technician:
Facilitated medical appointment booking; optimized provider availability and patient access to care.
Managed release of information program; ensured HIPAA and Privacy Act compliance.
Monitored medical records audits, established new records, coordinated transfer and retirement of military medical records.
Systemized filing and maintenance processes for medical records; ensured Joint Commission standard compliance.
Provided support toward conducting studies, collecting data, and identifying trends for Unit Compliance Inspections (UCI), Operational Readiness Exercises (ORE), Inspection General Exercises (IGX), Health Service Inspections (HSI), and Staff Assistance Visits. (SAV) reports for incorporation in the wing/unit self-inspection programs.
Unit Fitness Program Manager; oversaw personnel compliance with military fitness, medical readiness, and deployment availability; lead unit physical fitness sessions, and monitored/reported non-compliance.
Advised senior leadership on fitness/medical action plans for improvement, directed non-compliance
Education
Master of Business Administration: Business Administration, Expected in 2013 - University of Maryland University College - Adelphi, MD GPA: Master of Business Administration, 2013 University of Maryland University College - Adelphi, MD
Bachelors of Science: Human Resources Management, Expected in 2010 - University of Maryland University College - Adelphi, MD GPA: Bachelors of Science: Human Resources Management, 2010 University of Maryland University College - Adelphi, MD
Associates: Health Services Management, Expected in 2009 - Community College of the Air Force - , GPA: Associates Degree: Health Services Management, 2009 Community College of the Air Force - Gunter AFB, AL
Professional Affiliations
of the Medical Squadron Executive Committee; advises on business strategy issues, trends
Military Experience
Specialist Commander 01/1 - 09/2009 National Guard Air Force Reserve – , Air National Guard, 108th Medical Group - Joint Base McGuire-Dix-Lakehurst, NJ Manages health services activities, including plans and operations, managed care, human resource management, medical information systems, logistics management, patient administration, budgetary and fiscal management, medical manpower, and medical facility management. Accountable for medical readiness of assigned personnel to execute wartime or peacetime missions and contingencies; ensures that assigned personnel are trained and equipped for military mobilization and peacetime disasters. Develop and implements business strategies/agreements to deliver the most accessible, cost-effective, wellness-focused healthcare services. Member of the Medical Squadron Executive Committee; advises on business strategy issues, trends, problems, and opportunities to maximize budget, resources, and optimize patient care. Manages/monitors computer systems that control patient data, appointment scheduling, cost accounting, laboratory reporting, administrative, and logistical information; helps staff members find information solutions to routine and complex problems. Responsible for managing inventory of supplies and just-in-time delivery contracts/service agreements to ensure that staff has necessary clinical and non-clinical supplies. Maintains war readiness equipment, as well as any assigned air transportable clinics, hospitals, or aeromedical staging facilities, as required. Supervises, directs, coordinates, and oversees work of subordinates, and advises staff regarding policies, procedures, and directives of higher-level management or headquarters. Executive/Program Specialist, 08/2011 to Current VA Maryland Health Care System (VAMHCS) - Perry Point, MD Executive Assistant/Business Management support; provides high-level administrative and executive related support by conducting research, preparing reports, briefings, and presentations, handling information requests, and completing special projects. Lead administrator to the Deputy Chief of Staff; provides supervisor support and oversight for the following clinical areas: Managed Care, Telehealth, Mental Health, Urgent Care, and Emergency Department. Executive support, to include: senior leadership meeting agenda/minutes, maintaining/monitoring calendars/schedules, conferences, file maintenance/dispositions, travel/reimbursements, and other administrative functions as required. Congressional and Executive suspense tracking/coordination; reviews/edits congressional and VISN correspondences. Ensures quality and timely response. Develops, edits, coordinates, and publishes organization policies and standard operating procedures. Monitors performance measures, identifies service deficiencies, and facilitates corrective action plans to ensure compliance. Controlled Substance Coordinator; designates, supervises, and trains controlled substance inspectors; monitors and ensures compliance of the controlled substance program for the Perry Point Medical Center. Briefs Director on compliance standards. HR liaison; coordinates employee feedback sessions, processes appraisals, awards, admonishments, retirements, accessions, and separations. Medical Staff Office liaison; coordinates/monitors medical staff appointments, credentials, and reappointments. Administrative assistant and support to the VAMHCS Director, Chief of Staff Offices, and Associate Chief for Finance. Government Purchase Cardholder, manages supply/service budget, ensures compliance with local and federal regulations. Urgent Care Manager; coordinates and maintains contract physician schedules, financial planning/monitoring; ensures 24/7 medical support and coverage staff coverage for the Perry Point Campus. Timekeeper/Supervisory oversight; maintains time and attendance records for clinical/non-clinical staff; monitors contract physician staffing, budget, and pay records. Community and patient advocate functions. Provides feedback and complaint resolution and reporting. Actively engages and assists Veterans to ensure timely and quality care is provided. Junior Air Reserve Technician & Medical Administrative Asst., 10/2009 to 08/2011 Air Force Reserve Command - Andrews AFB, MD Oversaw and maintained the daily administrative operations and programs for Reserve medical unit, rendering medical treatment and services to 1,300 Reserve personnel. Provided executive support to Squadron Commander and Wing Commander. Created, edited, and coordinated correspondences for Air Force HQ. Advised senior leadership on personnel medical/mobility readiness for reserve activations and deployments. Coordination of all military personnel actions: officer and enlisted evaluation reports, requisitions, promotion board packages, situation reports, awards and decorations, and in/out-processing. Administered/issued military active duty orders and programs; developed training plans, coordinated assigned duties, organized unit attendance, and performance metrics. Directed and tracked unit funds for medical/non-medical supply, gathers data for budget preparation and monitoring expenditures, as well as establishment of long-range requirements. Managed and executed a variety of military personnel manning programs, to include: personnel retention management, reassignments, career advising, promotions, military separations and retirements. Supervisor; designated and oversaw primary responsibilities; mentor and monitor competency upgrade training and requirements; provided feedback and annual performance reviews. Trusted Agent for fiscal services; supervisor and approving official for travel vouchers, military pay entitlements, and reimbursements; ensured prompt clearing of indebtedness. Established and audited Wing medical records inventory; monitors release of information, and ensured HIPAA compliance. Health Services Management, 11/2006 to 09/2009 U.S. Pacific Command, 18th Medical Group and 18th Aeromedical Evacuation Squadron - Kadena Air Base, Japan Family Member Relocations Clearance Coordinator for all of Pacific Air Force Command: Coordinated/processed more than 2,500 medical clearances for military service members and families. Performed medical records reviews and medical facility determinations; program assistant to special needs coordinator; ensured medical service capabilities and quality access to care. Provided direct support to the Chief of Medical Staff Medical liaison for OCONUS and CONUS Air Force relocation and military assignments. Commander Support Staff: Coordinated all military personnel actions, including officer and enlisted evaluation reports, requisitions, promotion board packages, situation reports, awards and decorations, and in-processing/out-processing military members. Managed the daily administrative operations and programs for an active duty Aeromedical Evacuation Squadron; providing direct support to Squadron Commander and Group Commander. Coordinated Squadron Executive's schedules, meetings, appointments, and conference calls; documented meeting minutes, organized presentation slides, answered phones, and perform quality reviews for electronic and hard copy correspondences prior to unit commander review. Air Crew Scheduler: Provided and coordinated 24/7 support and Aeromedical Evacuation coverage across the Pacific Air Force Command. Managed monthly Air Crew schedule for 96 medical flight crew personnel; coordinated real world and training mission support and response time. Advised leadership on Air Crew training requirements, medical clearances, and personnel availability, while monitoring crew rest, temporary duty assignments, and deployments. Maintained personnel accountability and medical equipment capability for Aeromedical transport within 24hrs. Deployed to Ramstein Air Base, Germany, as Aeromedical Evacuations Operations Team Member in support of OEF/OIF: Configured military aircraft for medical transport for contingency Aeromedical missions. Created mission package pertaining to patient loads and patient status for medical flight crew; supplemented additional medical support, as required. Lead alert crew support for urgent and priority missions; Provided on-call assistance 24/7. Coordinated on-load/off load of patients, medical equipment, and supplies; hospital transports, managed ground support operations. Health Services Management, 10/2003 to 10/2006 U.S. Air Combat Command, 4th Medical Group - Seymour Johnson AFB, Goldsboro, NC TRICARE Service Coordinator: Patient advocate to more than 60,000 military, family, and retiree patients. Oversaw patient eligibility, enrollments, and access to care; ensured TRICARE access standards compliance. Coordinated network and non-network medical appointment booking, directed medical billing and reimbursement processes. Organized patient satisfactory surveys; identified and implemented process improvement plans and procedures. Constructed monthly provider templates and schedules to accommodate ample patient appointment availability and timely access to care. Medical Records Technician: Facilitated medical appointment booking; optimized provider availability and patient access to care. Managed release of information program; ensured HIPAA and Privacy Act compliance. Monitored medical records audits, established new records, coordinated transfer and retirement of military medical records. Systemized filing and maintenance processes for medical records; ensured Joint Commission standard compliance. Provided support toward conducting studies, collecting data, and identifying trends for Unit Compliance Inspections (UCI), Operational Readiness Exercises (ORE), Inspection General Exercises (IGX), Health Service Inspections (HSI), and Staff Assistance Visits. (SAV) reports for incorporation in the wing/unit self-inspection programs. Unit Fitness Program Manager; oversaw personnel compliance with military fitness, medical readiness, and deployment availability; lead unit physical fitness sessions, and monitored/reported non-compliance. Advised senior leadership on fitness/medical action plans for improvement, directed non-compliance
Certifications
HIPAA CPR Certified CPR M.D SECRET security clearance USAF Health Services Administration Course USAF Commissioned Officer Training VHA Leadership Development Institute (LDI) program VHA Lean Yellow Belt Training Airman Leadership School U.S. Air Force Health Services Management Tech School- Sheppard AFB, TX VOLUNTEER Presidential Inauguration Parade Formation Rising 6 President 20112013 Polar Bear Plunge and Warrior Dash Fundraising/Participation: Marine Corps Marathon Belize Humanitarian Mission Sergeant At Arms- 2006-2009 Air Force Physical Training Leader- 2006-Present
Presentations
calendars/schedules, conferences, file maintenance/dispositions, travel/reimbursements, and other related support by conducting research, preparing reports, briefings, and presentations, handling
Skills
Medical Records, Budget, Maintenance, Operations, Liaison, Access, Managed Care, Executive Support, Hipaa, Training, Administrative Operations, Inventory, Administrative Assistant, Associate, Business Management, Corrective Action, Corrective Action Plans, Executive Assistant, Federal Regulations, File, Finance, Hr, Mental Health, Staffing, Time & Attendance, Time And Attendance, Audits, Billing, Deployment, Filing, Igx, Inspection, Inspections, Medical Billing, Medical Invoicing, Process Improvement, Program Manager, Military Aircraft, Real World, Rest, Accountable For, Accounting, Contracts, Cost Accounting, Healthcare, Laboratory, Logistics, Logistics Management, Scheduling, Solutions, Budget Preparation, Mentor, Metrics, Monitoring Expenditures, Vouchers, Leadership Development, Fundraising, Clinical Management, Cpr, Cpr Certified, Problem Solving, Project Management, Security, Strategic Planning, Time Management, Human Resources, Human Resources Management
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School Attended
University of Maryland University College
University of Maryland University College
Community College of the Air Force
Job Titles Held:
Officer
Executive/Program Specialist
Junior Air Reserve Technician & Medical Administrative Asst
