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Officer Resume Example

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OFFICER
Summary

Qualified Officer with over six years of experience in law enforcement roles, including management and training. Utilized customer service skills along with professioanlism to Supervise forty to eighty inmates and concerns daily. Excellent leadership, decision-making and records management abilities with expertise in courtroom testimony and case oversight. Familiar with Shelby County Government and local peoples.

Over ten years of experience in Customer relations. Motivated to collaborate as a team as well as meet goals alone. Skilled in multitasking, Addressing customer service needs, and problem solving. Highly Skilled in Supervising employees as well as Staff Coordination.

Skills
  • Search and seizure
  • Report writing
  • Exceptional problem solver
  • CPR/First Aid certified
  • Law enforcement
  • Planning and coordination
Experience
Shelby County Division of CorrectionsNovember 2013 to CurrentOfficer
Memphis, TN
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Conducted internal security checks and distributed meals.
  • Assigned inmates to open and appropriate housing units.
  • Used Excel spread sheets to breakdown amount of inmates in each area.
  • Worked CountRoom of facility to located each Inmates personal location on/off facility.
  • Keep track of movemnt in CountRoom for over Fifteen Hundred Inmates.
  • Train New Hires
  • Answer multiple phone lines while documenting information into tracking system.
  • Using fast Crirical thinking for safety, and to make best decisions for all parties involved.
  • Dispatch/ Communications while using Three Channel Airway system to communicate to Compund while transferring and answering calls.
  • Maintained daily logs of shift activity.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Inspected cells and conducted random searches of common areas.
  • Supervised individuals of all ages and managed cases in segrgation, general populoation, and protrective custody units throughout the facility.
  • Transported inmates to and from work sites with optimal security procedures.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Attended regular trainings and maintained appropriate certifications.
  • Counsel Inmates as well as assist with classes.
  • Enforced resident behavior management protocols and wrote incident reports for infractions.
Trezevant TerraceOctober 2011 to August 2013PCA
Memphis, TN
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Administered prescribed medications and educated patients and families on correct at-home administration.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team or to the Director of Nurses.
  • Take Blood Presures mannually and automatically.
  • Assisting with Diabetic check and knowing how many units to set Glucose pen for patient.
  • Promoted to Staffing Coordinator to plan activities, parties, and field trips for patients and staff.
Macy'sNovember 2010 to October 2011Sales Associate
Memphis, TN
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Met daily sales goal.
  • Encouraged Customers to sign up for Store Credits.
Education and Training
Southwest Tennessee Community CollegeMay 2017Associate of Science: NursingMemphis, TN
University of MemphisBachelor of Science: Organizatinal LeadershipMemphis, TN

Currently have more than ninty credit hours acheived thusfar

Certifications
  • First Aid/CPR/AED
  • Certified in Art of Behavioral Interviewing
  • Certified with more than three hundred-fifty hours of Training in Ethics, Problem Solving, Managing, Customer Service, Physical, OMSE Systems, and Policy and Procedure guidelines
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Resume Overview

Companies Worked For:

  • Shelby County Division of Corrections
  • Trezevant Terrace
  • Macy's

School Attended

  • Southwest Tennessee Community College
  • University of Memphis

Job Titles Held:

  • Officer
  • PCA
  • Sales Associate

Degrees

  • Associate of Science : Nursing
    Bachelor of Science : Organizatinal Leadership

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