Highly organized and detail-oriented administrative professional with more than 20 years experience supplying thorough, organized administrative support.
Excellent communication skills
Works well under pressure
Administrative support specialist
Professional phone etiquette
45WPM typing speed
Office Specialist IICounty of Sacramento - Clerk Recorder - 600 8th Street, Sacramento, Ca 9581410/2014 - Current Explain legal process and issue marriage license. Perform civil marriage ceremonies as Deputy Commissioner of Civil Marriages. Verify legal documentation/identification. Issue vital records (birth, death, and marriage). Database research to obtain recorded documents. Legal document creating and recording. Cashiering high volume transactions. Record transactions to close at days end, vault drop.
Program Technician IIState of California - Health Benefits Exchange - 10877 White Rock Road, Rancho Cordova, Ca 9567006/2013 - 10/2014 Service Center Agent through Automated Call Distribution System in regard to health insurance plans/options. Interact and identify needs with customers. Provide information on health insurance plans/options; price, quality, and service of health coverage. Determine eligibility for tax credits and subsidies. Screen and enroll individuals in Medi-Cal program if eligible. Maintain a working knowledge of Covered California's policies, processes and pending legislation. Comply with all HIPAA guidelines and regulations of handling privileged health information.
Program Support SpecialistCalifornia Institute for Mental Health - 2125 19th Street, Sacramento, Ca 9581809/2009 - 06/2013
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
Managed office supplies, vendors, organization and upkeep.
Assisted with event planning, including associated travel and logistical arrangements.
Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.
Obtained signatures for financial documents and internal and external invoices.
Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
Processed client rebate reconciliation, reporting and check requests.
Office Specialist IICounty of Sacramento - Revenue Recovery - 10669 Coloma Road, Rancho Cordova, Ca 9567003/2004 - 09/2009 Create schedules for deputy sheriffs and sergeants for arrest warrants throughout Sacramento County; skip tracing; preparing legal documents for Traffic Court and Superior Courts; clear warrants, set court dates and various legal hearings. Coordinate trainings for new collection agents; training new employees on duties and special projects; answering multi-line phone system; processing payments and reimbursements; incoming and outgoing correspondence; imaging/scanning documents; explaining laws, policies, and procedures to the public; maintain strict confidentiality guidelines.
Associate of Science: Administration of JusticeSacramento City College - 3835 Freeport Boulevard, Sacramento, Ca 958221994