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Office Specialist II Resume Example

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OFFICE SPECIALIST II
Professional Summary

Exceptional Administrative Professional and Public Servant with over 20 years of experience supporting Teams and Driving Operational Efficiency. Highly dedicated city employee who ensures all office efforts are aligned and integrated with organization objectives and procedures. Consistent high achiever who thrives in high-pressure, deadline-sensitive environments that demand attention to detail, resourceful problem solving, and uncompromised integrity. Relevant skills include;

Skills
  • Office Management
  • Team Collaboration
  • Database Management
  • Office administration
  • Public Safety
  • Legal Analysis and Writing
Work History
Office Specialist II04/2017 to Current
Company Name – City, State

Directs complex office projects, identifies gaps, making quality decisions, increasing efficiency and supporting department goals.

  • Interpret policiesand procedures that govern citation issuance; explains parking and traffic regulations; Receive and respond to questions and complaints from the public regarding abandoned vehicles, parking citations and codes, regulations and laws to vehicle abatement.
  • Operate computer systems and accesses data bases such as the California Law Enforcement Telecommunication System (CLETS) and the National Crime Information Center (NCIC) to enter, search, and confirm and retrieve a wide variety of information related to local, and state criminal activity.
  • Maintain internal manual and automated recordkeeping systems and provide information in compliance with the department; maintain Traffic Bureau manuals and resource materials.
  • Operate and monitor two-way radio; dispatche parking enforcement assignments using radio terminology and interpreting geographical layout of the city.
  • Maintain accurate and up to date office files, records and logs for Traffic Bureau; develops, andprepares various files for current and accurate information including manual and computer logs of documents processed. Develops storage of records and retention schedules.
  • Performs a variety of clerical and records management and maintenance duties; types and formats letters, memos, proofreads letters and memos from drafts; creates and maintains spreadsheets; maintains database used for processing daily low letters for towed/stored vehicles; responds to complaints in person, on the phone and in writing.
Office Specialist II04/2011 to 07/2017
Company Name – City, State
  • Processes and reviews police reports ensuring accuracy of information and the capture of all pertinent data relating to cases or events. Provides final approval prior to routing to Alameda County District attorney for further action.
  • Collaborates directly with Alameda County Court Liaison to prepare and validate court documents resulting in the proper administration of due process and justice.
  • Assist law enforcement officials in the proper retrieval of records and evidence for cases and investigation utilizing CRIMS, CLETS, AEGIS, and CORPUS databases;
  • Prepares and scans case and supplemental reports into DISC image system;
  • Utilizes COPLOGIC on-line reporting system ensuring real time availability of data.
  • Ensures rapid and accurate “at a moment's notice” response to district attorney and external agency records request further enhancing department operational effectiveness and the professional reputation of its administrative support services.
Senior Service Assistant/Office Specialist II05/2006 to 04/2011
Company Name – City, State

Recognized as a moving force in the Division, positively impacting daily operations and influencing process improvements throughout.

  • Prepare and review over 15 different Senior Center reports regarding payroll, planning and accountability.
  • Interviewed Senior Citizens to determine level of need and resources. Screened and interviewed Caregivers to ensure all local and state requirements to fulfill obligations were met. Provided Senior Citizens and caregivers with social service resource materials and counseling fostered a strong relationship between them and the city.
  • Utilized assessments, surveying and interviewing techniques that identified over 170 elderly individuals within city boundaries.
  • Served as acting Senior Center Director in incumbent's absence; executed County contracts and ensured the dissemination of reports and implementation of all required actions.
  • Maintained database containing all information regarding program enrollees, volunteers, paid employees and its objectives; ensured the protection of all sensitive information without fail.
Education
Bachelor of Science: Health Sciences05/1994California State University - East Bay- City, State
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Resume Overview

School Attended

  • California State University - East Bay

Job Titles Held:

  • Office Specialist II
  • Senior Service Assistant/Office Specialist II

Degrees

  • Bachelor of Science : Health Sciences 05/1994

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