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Office Services Senior Specialist Resume Example

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OFFICE SERVICES SENIOR SPECIALIST
Professional Summary

Coordinated Office Service Senior Specialist possessing proficiency in Office365, Power Point, Excel, Word and Umbraco Software Web Development. Offering over 20 years of experience maintaining accurate records, addressing client inquiries and managing office facilities and budgets. Results-driven and focused individual committed to adapting and learning new ways to fulfill office functions in a fast-paced, dynamic work environment.

Skills
  • Meeting services
  • Office facility administration
  • Workflow planning
  • Office supplies inventory management
  • Vendor and contract negotiations
Work History
Office Services Senior Specialist, 08/2019 to Current
Boston Consulting Group – Atlanta , GA
  • Maintain Atlanta office facilities budget, reconcile and identify line items that need reallocation.
  • Research & maintain best pricing options for purchasing. Make recommendations for alternate/new ideas, align with regional guidelines.
  • Purchase all office items, including but not limited to kitchen pantry supplies, cleaning supplies, office supplies and special requests through various vendors.
  • Build & maintain strong vendor relationships. Manage relationship with building management, housekeeping and real estate management companies, respond to all inquiries and resolve in timely manner.
  • Manage office purchasing card, track purchases, reconcile monthly statement and provide back-up documents as needed to global accounts payable.
  • Proactively check all conference rooms, communal areas, offices and workstations throughout day to ensure cleanliness and supplies are fully stocked. Dispose of any client confidential material that have not been picked up.
  • Check IT equipment to ensure proper function, are clean and organized. Ensure appropriate IT supplies are stocked and organized in shared work-spaces.
  • Act as resource during office repairs, liaising with office services team, employees, building management and vendors as needed.
  • Support and implement movement of personnel and furnishings, including IT equipment. Prepare offices and work spaces for new staff members. Clean out spaces promptly when staff departs or moves.
  • Coordinate with Human Resources for on-boarding, ensure assigned spaces are clean and properly stocked. Responsible for presenting Office Context and Tour for new hires.
  • Maintain mail supplies, including updating postage meter and postage rates in accordance with United States Postal Service. Collect mail and oversee distribution by Concierge Assistant.
  • Administrator for FedEx & UPS accounts. Create/set up new member accounts, train employees, reconcile statements for NAMR AP, order supplies and oversee Concierge Assistant with locating lost packages as needed.
  • Maintain kitchens by proactively replenishing all supplies, beverages, snacks and other items. Responsible for overall cleanliness and organization during day. Ensure proper maintenance of equipment.
  • Arrange and coordinate catering. Set up, maintain and break down food and beverages for numerous office meetings, events, training's and staff lunches.
  • Coordinate with meeting organizers and office services team to ensure all meeting needs are met. Maintain, set up, breakdown furniture/room arrangements and other room set-up configurations. Ensure proper IT and AV equipment in place.
  • Coordinate and supervise client and case team visits; develop processes and procedures to ensure high quality experience for all guests; assist guests and teams as needed on and off site.
  • Support Incident Response Team's needs and plans. Founding Atlanta team member.
  • Supervise 4 member student intern team. Create daily schedules and coordinate special projects.
Reception and Events , 01/2010 to 08/2019
Boston Consulting Group – Atlanta , GA
  • Answered 10-line switchboard and managed 16 conference rooms.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Managed files and records for case teams and clients. Adhered to safety procedures to prevent breaches and data misuse.
  • Kept physical files and digitized records organized for easy updating and retrieval by team members.
  • Interacted with staff and clients professionally by phone, email and in-person to provide information and direction.
  • Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Developed internal requirements which complied with GDPR to minimize regulatory risks and liabilities.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness front office.
  • Supervised onsite teams including caterers, audio-visual technicians, and facility team.
  • Managed administrative logistics of event planning, including contract signing, fee collection, catering and audio visual needs.
  • Supported senior leadership by developing status reports on in office activities, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
  • Assisted with vendor negotiations to obtain cost-effective services and products.
Senior Receptionist, 03/2000 to 01/2010
Boston Consulting Group – Atlanta, GA
  • Answered incoming calls on high-volume, 12-line switchboard and pleasantly transferred callers to appropriate personnel.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Triaged incoming calls on 12-line phone system and directed to departments based on customer needs.
  • Handled complaints and questions, re-directed as appropriate.
  • Acted as first point of contact, kept reception area clean and neat to provide a positive first impression.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Scheduled 16 conference rooms, coordinated site visitors and arranged access for all visitors.
Education
Bachelor of Science: Family And Consumer Scicene, 06/1996
Georgia Southern University - Statesboro, GA
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Resume Overview

Companies Worked For:

  • Boston Consulting Group

School Attended

  • Georgia Southern University

Job Titles Held:

  • Office Services Senior Specialist
  • Reception and Events
  • Senior Receptionist

Degrees

  • Bachelor of Science : Family And Consumer Scicene , 06/1996

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