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Office Services Manager/Account Services Manager Resume Example

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OFFICE SERVICES MANAGER/ACCOUNT SERVICES MANAGER
Summary
Dedicated business professional with a versatile administrative style developed through experience as an office manager. Proven ability to resolve employer challenges with innovative results, systems and process improvements increasing efficiency, customer satisfaction and the bottom line. Commitment to customer service with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Highlights

Client relations specialist

Conflict resolution techniques

Team management

Focused on customer satisfaction

Training and development

Deadline-oriented
  • Compensation/payroll
  • New hire orientation
  • Hiring and retention
  • Microsoft Office
  • Accounting operations professional
Accomplishments

Researched and resolved billing problems that had been previously missed.

Process Improvement 

  • Oversaw implementation of new phone system which resulted in more cost-effective service.
  • Scheduling
  • Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
  • Customer Service
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Training
  • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
  • Increased compliance for the cash management department by [Number]% by aiding in internal and external audits.Saved [Number]% in supply costs by renegotiating vendor contracts.
  • Cut company operating budget by $[Amount] through [Action taken].
Experience
RSP USA Sarasota, FL Office Services Manager/Account Services Manager 01/2005 to 07/2014
  • Managed office operations for real estate marketing company to ensure efficiency and productivity.
  • Coordinated all office functions and supervised Billing Coordinator in charge of daily billing, accounts receivable/payable, business activity statements and semi-monthly payroll.
  • Developed efficiency-enhancing work-flow/process improvements that made it possible to accommodate increasing responsibilities.
  • Managed building insurance, workers' compensation, life insurance, short term disability, unemployment and health insurance by assuring the best policies and pricing.
  • Coordinated recruitment within departments: placed job adds, interviewed candidates, hired, held new employee orientation.
Account Services Manager
  • Managed Account Services department and Account Services supervisor responsible for direct contact with Realtors®.
  • Developed new policies and procedures for more efficient account management by training new employees on company customer service policies and service level standards.
  • Worked closely with the Sales department to welcome all new agents to our web based program.
  • Provided technical training for emails, chats, website inquires and technical issues, products, complaints and billing question for a high-volume workload within a deadline-driven environment.
  • Prepared weekly meetings for Account Services administrators to ensure optimum satisfaction of clients; to assist and advise customers regarding usage and benefits of products and/or services; to communicate with clients on their valuable feedback and suggestions for improvement in products/services.
American Association of Critical Care Nurses Mission Viejo, CA Call Center Representative 03/2002 to 12/2004
  • Answered up to 150 calls daily and responded to emails.
  • Researched required information using available resources in order to manage inquires and resolve customer complaints.
  • Provided customers with product and service information.
  • Entered new customer/update information into system.
  • Processed certification exams and sent out certification certificates.
NRN Designs Huntington Beach, CA Customer Service Supervisor/Marketing 09/1997 to 07/2001
  • Delegated to create and institute customer support training program for small card manufacturer.
  • Supervised receptionist and call center staff.
  • Defined a new company certification process for inbound and outbound call center, quality control and shipping.
  • Direct liaison between clients and accounting department to evaluate potential finance options or collect on any past due accounts.
  • Worked closely with account reps and key accounts to keep them updated on new lines and ways to promote them.
Education
Certification-Accounting Specialist Southern California Institute of Technology , Anaheim, CA
Associate Degree: Child Development Long Beach City College, Long Beach, CA

Early Pre School Education Certificate
Skills

Account Management, Accounting, Accounts Payable, Accounts Receivable, Microsoft Office, Benefits, Payroll, Budgeting, Insurance, Recruitment


Call center, Creative problem solving, Client Relations, Customer Support, Team building

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Resume Overview

Companies Worked For:

  • RSP USA
  • American Association of Critical Care Nurses
  • NRN Designs

School Attended

  • Southern California Institute of Technology
  • Long Beach City College

Job Titles Held:

  • Office Services Manager/Account Services Manager
  • Account Services Manager
  • Call Center Representative
  • Customer Service Supervisor/Marketing

Degrees

  • Certification-Accounting Specialist
    Associate Degree : Child Development

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