LiveCareer-Resume

office operations manager resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Thirty years experience as an administrative professional, offering versatile office management skills and efficient application of these skills in a fast-paced office environment. Excellent planner and problem solver who enthusiastically adapts to change. Works well both independently or in a team environment, and strives to exceed expectations. Possesses a strong ability to handle multiple priorities and meet tight deadlines without ever compromising quality or confidentiality.

Highlights
  • Notary Public Commission for Nevada State
  • Microsoft Office Suite proficiency
  • Special Event Planning
  • Travel administration
  • Articulate, well-spoken, Professional
  • Meeting planning
  • Resourceful, Results-oriented
  • Customer service-oriented
  • CRM, Social Media, Website Management
  • Policy Procedure development implementation
  • Human Resources - All facets
  • Accounting Bookkeeping Procedures AP, AR, Payroll, Expense Reporting
  • Investor Portfolio Management
Education
Green River Community College Auburn, WA Expected in 06/2011 Associate of Applied Science : Business Administration And Management - GPA :
Employment History
Champion Home Builders - Office/Operations Manager
Zephyrhills, FL, 04/2016 - 11/2022
  • Provides critical administrative support to Broker Owner professionally, as well as personally. Worked in a highly confidential capacity.
  • Manages all administrative duties of the Broker/CEO - demonstrates a broad general knowledge of the operating programs to initiate, direct, prioritize, expedite, and integrate actions and requirements into effective and efficient activities.
  • Developed and maintained successful relationships with vendors, suppliers, and contractors.
  • Handles personal, private, delicate, or controversial matters with discretion and tact.
  • Manages travel arrangements & coordination
  • Composes, proofreads, and edits correspondence, reviews outgoing correspondence for procedural and grammatical accuracy, presents of factual information, and conformance to general policy.
  • Establishes strong professional relationships with co-workers to effectively and efficiently achieve results
  • Social Media Specialist Office to post and communicate important information to employees.
  • Handled all incoming/outgoing mail
  • Managed compliance to keep the organization operating within legal and regulatory guidelines.
  • Created, maintained, and updated filing systems for paper and electronic documents.
  • Negotiated prices and services with vendors to decrease expenses and increase profit.
  • Assisted in recruiting, hiring, and training of team members.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Managed & supervised all office staff, and operations
  • HR duties - Hiring events, interviewing, onboarding
  • Handled all company finances, bookkeeping, contract negotiations, payroll
  • Managed 75 agents, 2 receptionists, as well as the 2 brokers/owners
Radnet - Medical Front Office Coordinator
Cranford, NJ, 10/2013 - 08/2015
  • Managed reception area, greeted patients, check-in, checking out patients
  • Answered all incoming calls, and responded to all email requests
  • Responded to all Internet reviews
  • Monitored front areas so that questions could be promptly addressed.
  • Resolved issues through active listening and open-ended questioning, escalating significant problems to the manager.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Organized and maintained patient files, faxed, and scanned documents
  • Insurance verification
  • ICD10 Insurance billing
  • Maintained patient electronic medical records
  • Received and distributed faxes and mail in a timely manner
Methodist Health System - Customer Service Liaison
Richardson, TX, 10/2007 - 07/2015
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • I worked on high-priority escalated situations with members' orders online and in warehouses
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determine the root cause of problems to resolve product or service complaints.
  • Followed through on all critical inter-departmental escalations to increase customer retention rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

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Resume Overview

School Attended

  • Green River Community College

Job Titles Held:

  • Office/Operations Manager
  • Medical Front Office Coordinator
  • Customer Service Liaison

Degrees

  • Associate of Applied Science

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