office operations manager resume example with 14+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Thirty years experience as an administrative professional, offering versatile office management skills and efficient application of these skills in a fast-paced office environment. Excellent planner and problem solver who enthusiastically adapts to change. Works well both independently or in a team environment, and strives to exceed expectations. Possesses a strong ability to handle multiple priorities and meet tight deadlines without ever compromising quality or confidentiality.

  • Notary Public Commission for Nevada State
  • Microsoft Office Suite proficiency
  • Special Event Planning
  • Travel administration
  • Articulate, well-spoken, Professional
  • Meeting planning
  • Resourceful, Results-oriented
  • Customer service-oriented
  • CRM, Social Media, Website Management
  • Policy Procedure development implementation
  • Human Resources - All facets
  • Accounting Bookkeeping Procedures AP, AR, Payroll, Expense Reporting
  • Investor Portfolio Management
Green River Community College Auburn, WA Expected in 06/2011 Associate of Applied Science : Business Administration And Management - GPA :
Employment History
Champion Home Builders - Office/Operations Manager
Zephyrhills, FL, 04/2016 - 11/2022
  • Provides critical administrative support to Broker Owner professionally, as well as personally. Worked in a highly confidential capacity.
  • Manages all administrative duties of the Broker/CEO - demonstrates a broad general knowledge of the operating programs to initiate, direct, prioritize, expedite, and integrate actions and requirements into effective and efficient activities.
  • Developed and maintained successful relationships with vendors, suppliers, and contractors.
  • Handles personal, private, delicate, or controversial matters with discretion and tact.
  • Manages travel arrangements & coordination
  • Composes, proofreads, and edits correspondence, reviews outgoing correspondence for procedural and grammatical accuracy, presents of factual information, and conformance to general policy.
  • Establishes strong professional relationships with co-workers to effectively and efficiently achieve results
  • Social Media Specialist Office to post and communicate important information to employees.
  • Handled all incoming/outgoing mail
  • Managed compliance to keep the organization operating within legal and regulatory guidelines.
  • Created, maintained, and updated filing systems for paper and electronic documents.
  • Negotiated prices and services with vendors to decrease expenses and increase profit.
  • Assisted in recruiting, hiring, and training of team members.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Managed & supervised all office staff, and operations
  • HR duties - Hiring events, interviewing, onboarding
  • Handled all company finances, bookkeeping, contract negotiations, payroll
  • Managed 75 agents, 2 receptionists, as well as the 2 brokers/owners
Radnet - Medical Front Office Coordinator
Cranford, NJ, 10/2013 - 08/2015
  • Managed reception area, greeted patients, check-in, checking out patients
  • Answered all incoming calls, and responded to all email requests
  • Responded to all Internet reviews
  • Monitored front areas so that questions could be promptly addressed.
  • Resolved issues through active listening and open-ended questioning, escalating significant problems to the manager.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Organized and maintained patient files, faxed, and scanned documents
  • Insurance verification
  • ICD10 Insurance billing
  • Maintained patient electronic medical records
  • Received and distributed faxes and mail in a timely manner
Methodist Health System - Customer Service Liaison
Richardson, TX, 10/2007 - 07/2015
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • I worked on high-priority escalated situations with members' orders online and in warehouses
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determine the root cause of problems to resolve product or service complaints.
  • Followed through on all critical inter-departmental escalations to increase customer retention rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Green River Community College

Job Titles Held:

  • Office/Operations Manager
  • Medical Front Office Coordinator
  • Customer Service Liaison


  • Associate of Applied Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: