Office Operations Manager resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Proactive business development professional and operational manager able to produce high-quality work and results by applying determination and attention to detail. Performance-oriented and enterprising leader with organized nature and analytical problem-solving approach.

  • Account payable and receivable
  • Staff management
  • Customer relations
  • Excellent written and oral communication
  • Sales and Operational Management
  • Process improvements
  • Strategic planning and execution
  • Performance analysis
  • Budgeting
  • Business development
  • Financial management
Work History
Office Operations Manager , 04/2017 - Current
National Financial Partners Corp. Rockford, IL,
  • Negotiated agreements between the business partners and contractors to clarify misunderstood directions and resolve conflicts affecting performance
  • Liaised with the construction project manager to organize and perform and execute dead lines for residential construction projects
  • Drove operational improvements that resulted in significant savings and improved profit margins by streamlining internal process procedures
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
  • Maintained regular contact with contractors and with clients to mitigate any scheduling conflicts or issues
  • Received incoming calls and messages and addressed or triaged phone requests
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
  • Targeted new markets and increased sales through proactive sales and negotiation techniques.
Director of Operations, 04/2014 - 03/2017
Luther Burbank Savings Gardena, CA,
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and product costs
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
  • Reworked positions and workflow based on individual abilities and business growth targets
  • Interacted with employees to demonstrate high standards and mitigate issues effectively
  • Oversaw employee attendance record, handled payroll, employee hiring and training
  • Submitted reports to senior management to aid in business decision-making and planning
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
Field Investigator / President, 11/2010 - 03/2014
Crozer-Keystone Health System Woodlyn, PA,
  • Fully credentialed investigator under contract with the United States Office of Personnel Managementr, Custom Border Patrol, and Immigration Customer Enforcement
  • Conducted comprehensive interviews with subjects, employers, associates, references and other individuals
  • Uploaded all evidence into case management system each day
  • Collected, verified and compiled facts to initiate valid case files
  • Completed detailed background checks using investigation skills, courthouse research and databases
  • Maintained the highest level of integrity
  • Travelled extensively throughout the southeast conducting investigations
  • Collected documentation such as witness statements, video recordings and photographs to support case findings
  • Remained composed and calm even when situations were stressful or had escalated
President, 08/2004 - 08/2009
  • Owned and operated a full service investigation agency employing more than 30 full time employees conducting surveillance investigations, background check investigations, fraud investigations, and executive protection services
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership
  • Aligned organizational objectives with company's mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies
  • Developed innovative sales and marketing strategies to facilitate business expansion
  • Oversaw business-wide changes to modernize procedures and organization
  • Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement and revenue stream development
  • Initiated operational improvements using lean methodologies to drive efficiency and reduce costs
  • Developed, maintained and operated company's web presence, developing original text and image content for company website and designing HTML and email promotions
  • Directed technological improvements, reducing waste and business bottlenecks
  • Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email
Associate of Science: Criminal Justice, Expected in 04/2012
American InterContinental University - Schaumburg, IL,

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Resume Overview

School Attended

  • American InterContinental University

Job Titles Held:

  • Office Operations Manager
  • Director of Operations
  • Field Investigator / President
  • President


  • Associate of Science

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