Office Operations Manager resume example with 15+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Proactive business development professional and operational manager able to produce high-quality work and results by applying determination and attention to detail. Performance-oriented and enterprising leader with organized nature and analytical problem-solving approach.
Skills
Account payable and receivable
Staff management
Customer relations
Excellent written and oral communication
Sales and Operational Management
Process improvements
Strategic planning and execution
Performance analysis
Budgeting
Business development
Financial management
Work History
Office Operations Manager , 04/2017 - Current National Financial Partners Corp. – Rockford, IL,
Negotiated agreements between the business partners and contractors to clarify misunderstood directions and resolve conflicts affecting performance
Liaised with the construction project manager to organize and perform and execute dead lines for residential construction projects
Drove operational improvements that resulted in significant savings and improved profit margins by streamlining internal process procedures
Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
Maintained regular contact with contractors and with clients to mitigate any scheduling conflicts or issues
Received incoming calls and messages and addressed or triaged phone requests
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
Targeted new markets and increased sales through proactive sales and negotiation techniques.
Director of Operations, 04/2014 - 03/2017 Luther Burbank Savings – Gardena, CA,
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and product costs
Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
Reworked positions and workflow based on individual abilities and business growth targets
Interacted with employees to demonstrate high standards and mitigate issues effectively
Oversaw employee attendance record, handled payroll, employee hiring and training
Submitted reports to senior management to aid in business decision-making and planning
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
Field Investigator / President, 11/2010 - 03/2014 Crozer-Keystone Health System – Woodlyn, PA,
Fully credentialed investigator under contract with the United States Office of Personnel Managementr, Custom Border Patrol, and Immigration Customer Enforcement
Conducted comprehensive interviews with subjects, employers, associates, references and other individuals
Uploaded all evidence into case management system each day
Collected, verified and compiled facts to initiate valid case files
Completed detailed background checks using investigation skills, courthouse research and databases
Maintained the highest level of integrity
Travelled extensively throughout the southeast conducting investigations
Collected documentation such as witness statements, video recordings and photographs to support case findings
Remained composed and calm even when situations were stressful or had escalated
President, 08/2004 - 08/2009 BISSTECH, LLC. – City, STATE,
Owned and operated a full service investigation agency employing more than 30 full time employees conducting surveillance investigations, background check investigations, fraud investigations, and executive protection services
Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership
Aligned organizational objectives with company's mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies
Developed innovative sales and marketing strategies to facilitate business expansion
Oversaw business-wide changes to modernize procedures and organization
Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement and revenue stream development
Initiated operational improvements using lean methodologies to drive efficiency and reduce costs
Developed, maintained and operated company's web presence, developing original text and image content for company website and designing HTML and email promotions
Directed technological improvements, reducing waste and business bottlenecks
Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email
Education
Associate of Science: Criminal Justice, Expected in 04/2012 - American InterContinental University - Schaumburg, IL, GPA:
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