Office Operations Manager Resume Example
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OFFICE OPERATIONS MANAGER
Professional Summary
Proactive business development professional and operational manager able to produce high-quality work and results by applying determination and attention to detail. Performance-oriented and enterprising leader with organized nature and analytical problem-solving approach.
Skills
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Work History
Office Operations Manager , 04/2017 to Current
National Financial Partners Corp. – Rockford , IL
National Financial Partners Corp. – Rockford , IL
- Negotiated agreements between the business partners and contractors to clarify misunderstood directions and resolve conflicts affecting performance
- Liaised with the construction project manager to organize and perform and execute dead lines for residential construction projects
- Drove operational improvements that resulted in significant savings and improved profit margins by streamlining internal process procedures
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
- Maintained regular contact with contractors and with clients to mitigate any scheduling conflicts or issues
- Received incoming calls and messages and addressed or triaged phone requests
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
- Targeted new markets and increased sales through proactive sales and negotiation techniques.
Director of Operations, 04/2014 to 03/2017
Luther Burbank Savings – Gardena , CA
Luther Burbank Savings – Gardena , CA
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and product costs
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
- Reworked positions and workflow based on individual abilities and business growth targets
- Interacted with employees to demonstrate high standards and mitigate issues effectively
- Oversaw employee attendance record, handled payroll, employee hiring and training
- Submitted reports to senior management to aid in business decision-making and planning
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
Field Investigator / President, 11/2010 to 03/2014
Crozer-Keystone Health System – Woodlyn , PA
Crozer-Keystone Health System – Woodlyn , PA
- Fully credentialed investigator under contract with the United States Office of Personnel Managementr, Custom Border Patrol, and Immigration Customer Enforcement
- Conducted comprehensive interviews with subjects, employers, associates, references and other individuals
- Uploaded all evidence into case management system each day
- Collected, verified and compiled facts to initiate valid case files
- Completed detailed background checks using investigation skills, courthouse research and databases
- Maintained the highest level of integrity
- Travelled extensively throughout the southeast conducting investigations
- Collected documentation such as witness statements, video recordings and photographs to support case findings
- Remained composed and calm even when situations were stressful or had escalated
President, 08/2004 to 08/2009
BISSTECH, LLC. – City , STATE
BISSTECH, LLC. – City , STATE
- Owned and operated a full service investigation agency employing more than 30 full time employees conducting surveillance investigations, background check investigations, fraud investigations, and executive protection services
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership
- Aligned organizational objectives with company's mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies
- Developed innovative sales and marketing strategies to facilitate business expansion
- Oversaw business-wide changes to modernize procedures and organization
- Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement and revenue stream development
- Initiated operational improvements using lean methodologies to drive efficiency and reduce costs
- Developed, maintained and operated company's web presence, developing original text and image content for company website and designing HTML and email promotions
- Directed technological improvements, reducing waste and business bottlenecks
- Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email
Education
Associate of Science: Criminal Justice, 04/2012
American InterContinental University - City
American InterContinental University - City
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Resume Overview
School Attended
- American InterContinental University
Job Titles Held:
- Office Operations Manager
- Director of Operations
- Field Investigator / President
- President
Degrees
- Associate of Science : Criminal Justice , 04/2012
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