Results driven and innovative Executive Assistant who creates alliances with organization leaders to effectively allign with and support key business initiatives. Capable of analyzing and solving issues, and making decisions promoting excellent customer service.
Strong problem solver and decision maker
Recommend solutions and manage execution
Meticulous attention to detail
Office Management Specialist05/2012 to CurrentDepartment of State Washington, DC
Successfully established effective systems for the Onboarding process for newcomers to the African bureau by creating a welcome packet, training modules and detailed orientation which resulted in faster assimilation of newcomers to the organization.
Directly supported Ambassadors and Political officers in managing operation work flow and logistics for NATO Ministerials (attended by Secretary of State) and Presidential visits.
Developed and implemented a Records Management program for filing, protection and retirement of records. Coordinated with the A Bureau on standard procedures for the African Bureau.
Reviews forms and reports and recommend improvements.
Reviews standard operating procedures and updates as needed.
Community Liaison Officer06/2010 to 05/2012U.S. ConsulateFrankfurt, Germany
Ensured all programs were updated and introduced new procedures to enhance community programs, events and activities.
Worked with the Consul General on Crisis Management procedures and processes while evacuating Embassy Cairo employees who transited through Frankfurt.
Diplomatic Pouch Supervisor06/2007 to 06/2010U. S. Embassy San Salvador, El Salvador
Managed the U.S. Post Office inside the U.S. Embassy in San Salvador receiving letter mail and packages from USPS flown daily via Florida.
Responsible for receipt, distribution and shipment of all classified mail through Diplomatic Couriers.
Hotel Director - Cruise Ships01/1999 to 06/2003CFSharp ShippingManila, Philippines
Managed crew of over 60 different nationalities who provided excellent customer service in cruise entertainment, food & beverage, reception, and housekeeping to international passengers.
BBA: Bachelor in Business Administration1987Polytechnic University of the PhilippinesManila, Philippines