Delivered clerical support by efficiently handling a wide range of routine and special requirements.
Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
Reconciled account files and produced monthly reports to keep management informed about office operations.
Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Maintained open communication with customers to foster positive relations and provide updates on account issues.
Trained new employees on administrative procedures, company policies and performance standards.
Verified 10 salaried and hourly employee time cards to prepare accurate bi-monthly payroll.
Tracked office supplies and restocked low items to keep team members on-task and productive.
Banking Specialist, 03/1995 - 10/1997 Aaa Southern New England – Summerville, SC,
Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Delivered key information on product features to help customers and/or branch managers make educated purchasing decisions.
Performed wide-ranging administrative, financial and service-related functions including processing and calculating IRA contributions/distributions and calculation of tax repercussions pertaining to each transaction involved.
Attended regular training sessions to keep updated on trends, tax codes and regulations, competitive markets and ways to improve bank and product recognition.
Insurance Sales Agent, 03/1992 - 01/1995 Dollar Tree – Jackson, MS,
Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
Handled outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Conducted research on insurance packages and investment options to generate client recommendations.
Sold life, health, annuity and other various insurance products to individuals and groups within assigned territory using consultative selling techniques.
Explained advantages, features and disadvantages of various policies to promote sale of plans and products.
Quoted and calculated premium rates for policies, using rate book, software and calculator.
Established payment methods for clients to facilitate customer payments and issue receipts.
Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
Built relationships with clients through active listening and communication skills to provide excellent service.
Photography Assistant, 12/2016 - Current Stolen Moments Photography – City, STATE,
Managed schedule by assessing daily assignments and coordinating duties with photographers.
Collected upcoming photoshoot information for records management.
Collaborated with photographer and art director to assist with daily tasks.
Set up lighting, prepared sweeps and organized area for photography sessions.
Facilitated weekly studio appointments for sessions/shoots.
Planned and prepared for all on-location and studio shoots.
Reviewed images and selected best frames to present in client portfolio for purchase.
Maintained productive professional relationships with models and modeling agencies.
Organized studio after last session by putting away equipment.
Tracked inventory of all photo lab products and equipment.
Selected and set up appropriate props, backdrops and lighting.
Directed guests to photo port location to view and purchase pictures.
Education
High School Diploma: , Expected in 05/1981 - John F. Kennedy High School - Warren, OH, GPA:
: Special Education, Business Management , Expected in 1985 - Kent State University - Kent, OH GPA:
Life, Health And Annuity License Certificate: , Expected in 04/1992 - MetLife Insurace Co. - Aurora, IL, GPA:
Insurance Licensing Continued Education/Credits: , Expected in 11/1994 - Sylvan Learning Center - Niles, OH, GPA:
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