Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Hardworking and knowledgeable customer service representative well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities seeking full time position with your company
Skills
Office receptionist skills
Office equipment operation
Office management expertise
Proficient in Microsoft Office
Excellent customer service
Proper phone etiquette
Multitasking abilities
Headset use proficient
Laptop use proficient
Excel spreadsheets expert
Rapport and relationship building skills
Sales experience
Social media savvy
44 WPM typing speed
Maintaining accounting ledger
Answering inbound calls
Scheduling and calendar management
File and data retrieval systems
Report writing skills
Data entry expert
Accounts payable and receivable skills
CRM and office management software
Prioritizing skills
Time oriented
Organized office space
Experience
10/2019 to Current
Office Administrator & SalesMountain View Elementary - El Monte – El Monte, CA,
Managed reception and lobby area, greeted visitors and responded to requests for information.
Generated shipment invoices, prepared packages and set up courier deliveries for customers.
Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
Monitored calendars and scheduled appointments based on availability and established load limits.
Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
Made orders for new office supplies, closely monitoring supply use and budgets.
Scheduled appointments on behalf of staff members to keep office operations smooth and efficient.
Provided in-depth research on accounts and contracts to assist sales team.
Worked with vendors to obtain quotes, negotiate contracts and handle s shipments.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Interacted professionally with both customers and inside personnel, answering questions and responding to phone and email inquiries.
Processed, tracked and pursued resolutions to keep records and accounts current.
Replenished office supplies when inventory became low and placed new orders for restocking.
Processed financial documents including contracts, expense reports and invoices.
Delivered helpful and kind customer service
Assisted with administrative tasks, including filing, answering phones and entering data.
Strictly adhered to confidentiality protocol regarding client information and documents.
Kept reception area clean and organized to offer positive first impression to every visitor.
Offered technical expertise to customers, administrative staff and business leaders to accomplish smooth vehicle rollouts.
Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team efficiency.
Introduced customers to new offerings and updated accounts.
Assisted customers during selection process and helped choose perfect products to meet individual needs.
Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Handled credit and debit card payment processing to complete purchasing experience.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Suggested appropriate products and answered questions for customers.
Supported sales personnel with technical solutions, costing and client presentations.
Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Accepted and completed cash, check and credit card payments.
Educated customers on suitable products and services depending on age, needs and inventories to increase sales.
Answered approximately [Number] phone calls daily and pleasantly welcomed visitors to office.
Answered approximately [Number] phone calls daily and pleasantly welcomed visitors to office.
04/2018 to 10/2019
School Bus DriverStonebridge Companies – Seattle, WA,
Operated navigation equipment and two-way radio while remaining focused on safety and efficiency.
Obeyed all DOT rules and regulations in addition to local laws and stipulations.
Performed all duties with personable communication and professionalism including bus operation and passenger interaction.
Assisted disabled passengers in boarding and exiting bus.
Operated specialized equipment including motorized ramps and lifts.
Reconfigured routes to accommodate for added or removed stops on schedule.
Maintained timely adherence to schedules and safety protocols.
Verified all permission slips for students to ride home with friends.
Adhered to company determined schedules and routes to ensure timely arrivals and departures.
Obeyed traffic laws, and follow established traffic and transportation procedures
Improved customer satisfaction by finding creative solutions to problems.
Attended departmental meetings, providing feedback to enhance future performance.
Improved operations by working with team members and customers to find workable solutions.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Created agendas and communication materials for team meetings.
Earned reputation for good attendance and hard work.
Performed site evaluations, customer surveys and team audits.
Recognized by management for providing exceptional customer service.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
03/2017 to 08/2018
Office ManagerPRC INC – City, STATE,
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
Managed office budget to handle all needs, including inventory, postage and vendor services.
Oversaw office financial management, including AP/AR and payroll administration.
Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
Quoted and prepared proposals for business services.
Completed billing, collections and reporting duties on daily basis.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Oversaw digital patient charting, including data entry and administrative duties regarding insurance, billing and accounts receivable.
Greeted visitors promptly and directed to correct locations.
Monitored office inventory to maintain adequate supply levels and order products.
Supported clerical needs including taking messages, scanning documents and routing business correspondence.
Produced professional and error-free letters, presentations and spreadsheets.
Generated financial reports for management review.
Liaised with court personnel, city magistrates, police departments and bank administrators to ensure successful office operations.
Oversaw daily functions.
Updated employee paperwork and records.
Served as main point of contact for outside vendors.
Facilitated payment of invoices due by sending bill reminders and contacting clients.
Expedited payments by verifying accuracy and currency of vendor information.
Maintained accounting ledgers by verifying and posting account transactions.
Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger.
Created receiving reports and updated vendor balance sheets to record accounts payable.
Education and Training
Expected in 10/2008
GED: Okefenokee Technical College - Waycross, GA GPA:
Expected in
: Accounting Okefenokee Technical College - Waycross, GA GPA:
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