Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Hardworking and knowledgeable customer service representative well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities seeking full time position with your company

  • Office receptionist skills
  • Office equipment operation
  • Office management expertise
  • Proficient in Microsoft Office
  • Excellent customer service
  • Proper phone etiquette
  • Multitasking abilities
  • Headset use proficient
  • Laptop use proficient
  • Excel spreadsheets expert
  • Rapport and relationship building skills
  • Sales experience
  • Social media savvy
  • 44 WPM typing speed
  • Maintaining accounting ledger
  • Answering inbound calls
  • Scheduling and calendar management
  • File and data retrieval systems
  • Report writing skills
  • Data entry expert
  • Accounts payable and receivable skills
  • CRM and office management software
  • Prioritizing skills
  • Time oriented
  • Organized office space
10/2019 to Current
Office Administrator & Sales Mountain View Elementary - El Monte El Monte, CA,
  • Managed reception and lobby area, greeted visitors and responded to requests for information.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Made orders for new office supplies, closely monitoring supply use and budgets.
  • Scheduled appointments on behalf of staff members to keep office operations smooth and efficient.
  • Provided in-depth research on accounts and contracts to assist sales team.
  • Worked with vendors to obtain quotes, negotiate contracts and handle s shipments.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Interacted professionally with both customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Processed, tracked and pursued resolutions to keep records and accounts current.
  • Replenished office supplies when inventory became low and placed new orders for restocking.
  • Processed financial documents including contracts, expense reports and invoices.
  • Delivered helpful and kind customer service
  • Assisted with administrative tasks, including filing, answering phones and entering data.
  • Strictly adhered to confidentiality protocol regarding client information and documents.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Offered technical expertise to customers, administrative staff and business leaders to accomplish smooth vehicle rollouts.
  • Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team efficiency.
  • Introduced customers to new offerings and updated accounts.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Handled credit and debit card payment processing to complete purchasing experience.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Suggested appropriate products and answered questions for customers.
  • Supported sales personnel with technical solutions, costing and client presentations.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Accepted and completed cash, check and credit card payments.
  • Educated customers on suitable products and services depending on age, needs and inventories to increase sales.
  • Answered approximately [Number] phone calls daily and pleasantly welcomed visitors to office.
  • Answered approximately [Number] phone calls daily and pleasantly welcomed visitors to office.
04/2018 to 10/2019
School Bus Driver Stonebridge Companies Seattle, WA,
  • Operated navigation equipment and two-way radio while remaining focused on safety and efficiency.
  • Obeyed all DOT rules and regulations in addition to local laws and stipulations.
  • Performed all duties with personable communication and professionalism including bus operation and passenger interaction.
  • Assisted disabled passengers in boarding and exiting bus.
  • Operated specialized equipment including motorized ramps and lifts.
  • Reconfigured routes to accommodate for added or removed stops on schedule.
  • Maintained timely adherence to schedules and safety protocols.
  • Verified all permission slips for students to ride home with friends.
  • Adhered to company determined schedules and routes to ensure timely arrivals and departures.
  • Obeyed traffic laws, and follow established traffic and transportation procedures
  • Improved customer satisfaction by finding creative solutions to problems.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Created agendas and communication materials for team meetings.
  • Earned reputation for good attendance and hard work.
  • Performed site evaluations, customer surveys and team audits.
  • Recognized by management for providing exceptional customer service.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
03/2017 to 08/2018
Office Manager PRC INC City, STATE,
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Managed office budget to handle all needs, including inventory, postage and vendor services.
  • Oversaw office financial management, including AP/AR and payroll administration.
  • Elevated productivity initiatives and managed presidential calendar, including coordinating itinerary and scheduling appointments.
  • Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
  • Quoted and prepared proposals for business services.
  • Completed billing, collections and reporting duties on daily basis.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Oversaw digital patient charting, including data entry and administrative duties regarding insurance, billing and accounts receivable.
  • Greeted visitors promptly and directed to correct locations.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Supported clerical needs including taking messages, scanning documents and routing business correspondence.
  • Produced professional and error-free letters, presentations and spreadsheets.
  • Generated financial reports for management review.
  • Liaised with court personnel, city magistrates, police departments and bank administrators to ensure successful office operations.
  • Oversaw daily functions.
  • Updated employee paperwork and records.
  • Served as main point of contact for outside vendors.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients.
  • Expedited payments by verifying accuracy and currency of vendor information.
  • Maintained accounting ledgers by verifying and posting account transactions.
  • Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger.
  • Created receiving reports and updated vendor balance sheets to record accounts payable.
Education and Training
Expected in 10/2008
Okefenokee Technical College - Waycross, GA
Expected in
: Accounting
Okefenokee Technical College - Waycross, GA

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Resume Overview

School Attended

  • Okefenokee Technical College
  • Okefenokee Technical College

Job Titles Held:

  • Office Administrator & Sales
  • School Bus Driver
  • Office Manager


  • GED

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