Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Individual currently seeking a position in the human service atmosphere in an administrative capacity.To be a part of a challenging company where I can utilize my knowledge, skills, and experience. I possess over 10 years experience in the human service field. I’ve worked in group homes, day support, personal care, community support, and ICF's. I’ve also held positions such as, Direct Care provider, residential coordinator, Associate professional, as well as Qualified Professional. I also have my current North Carolina Notary Public License. I’m highly motivated and driven, being promoted on both previous jobs in a little over a year; I enjoy working with individuals of this field to better advocate and promote their full abilities. My hopes is to work at a company in a position where I can make changes for the benefit of the consumer in the best interest of the company

  • Human services professional
  • Crisis intervention and resolution
  • Valid North Carolina driver’s license
  • Compassionate
  • Dedicated patient advocate
  • Program evaluation
  • Budgeting and financial management
  • Strong decision maker
  • Reliable transportation
  • Complex problem solving skills
  • Excellent verbal and written communication
  • Prioritize multiple task/projects
  • Expert with Microsoft office and windows operating systems
  • strong attention to detail
  • knowledge of state and federal mortgage guidelines
  • Time management
  • Self directed and motivated

Promoted to Qualified Professional after one year with Family Support Services

Promoted to Qualified Professional after 1 1/2 with Community Resource solutions.

Supervised and directed the 12-15 staff members and two volunteers.

2013; Nominated manager of the quarter

09/2014 to Current
Office Administrator/Notary Public Wells Fargo City, STATE,
  • Maintained trust account in compliance with the Mortgage and Foreclosure policy and procedures.
  • Audited and process all signer-generated transactions
  • Ensures all team members had the materials and tools needed to complete daily tasks and functions
  • completed daily tasks such as data entry, filing, call and correspondence.
  • Trouble shot and provided technical assistance.
  • As a notary Public, I was responsible for helping to prevent fraud by witnessing the signing of documents and verifying their authenticity
  • administering oaths and affirmations on a person's honor stating that he is telling the truth and can be held legally accountable for providing false information
  • Responsible for depositions and affidavits which are the written testimony, or statement of facts
  • Record and maintained each transaction as accordance with the North Carolina department of Secretary policy and procedure for all Notary Public
05/2010 to 09/2014
Qualified Professional/Residential Coordinator DD/MR Family Support Services City, STATE,
  • Conducts site self audits, on-going to ensure site is in compliance with standards.
  • Works in consultation with contract agency to ensure programming and active treatment is accomplished, monthly contact with all team members is noted on communication log
  • Developed, and closely monitor individuals PCP for progress or needed adjustments and execute those revisions by obtaining signatures and authorizations in a time manner
  • Schedule and coordinate different medical appointments as needed for the individual consumers
  • Managed/Coordinated three different group homes daily, with six to seven different staff daily with up to nine of more consumers
  • Holds participant meetings and visit all participants monthly, keeps minutes
  • Submission of paperwork and other official documents needed within company, State, and other deadlines in a timely manner
  • Maintained and monitored individual consumer accounts/funds
  • Train and monitor staff on different consumer goals and how to execute them effectively to optimize consumer participation and maximizing independence.
  • Coordinated all staff trainings and re-certification, and in-services, monthly
03/2007 to 02/2010
Qualified Professional MH,SS,DD Community Resource Solutions City, STATE,
  • Supervised Staff of other Associate Professionals and Para Professional positions; evaluated staff performances during supervision Conduct weekly team meetings and Clinical management Team meetings.
  • Initial development and on-going revision of individual treatment plans Maintain a primary caseload of adults with mental illness and/or substance abuse issues.
  • Coordinate initial and on-going assessment activities to include obtaining psycho-social history, intake assessment, psychiatric, medical, social, family, developmental substance abuse, educational, legal, and financial/economic histories.
  • Develop crisis prevention and intervention plans.
  • Assess and monitor consumer's progress and psychiatric/emotional stability Provide psycho-education, recovery skills, and support for consumers and families Provide or arrange for individual and group therapy for consumers, as indicated in person centered plans Serve as liaison between consumers and other mental health providers and other community agencies Clinically consult with Licensed Clinical Director, treating physician or other service providers to coordinate treatment Provide leadership for other team members in any crisis intervention for recipients on caseload
Expected in Dec 2007
Bachelor of Arts: Public Administration
North Carolina Central University - Durham, NC
Public Administration

North Carolina Notary Public

First Aid and CPR certified

NCI part A and B

Person Centered thinking

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School Attended

  • North Carolina Central University

Job Titles Held:

  • Office Administrator/Notary Public
  • Qualified Professional/Residential Coordinator DD/MR
  • Qualified Professional MH,SS,DD


  • Bachelor of Arts

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