office administrator manager resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
Window Platform: Microsoft word for windows, Excel, Internet, Email, PowerPoint, Publisher Windows 10.
Employee Orientation
Recruiting, Problem Solver
Team Leader
Report & Document Preparation
Spreadsheet & Database Creation
QuickBooks Payroll
Records Management
Office Management
Scheduling Meetings
Bilingual: Spanish and English
Hiring and Terminations
Planning and Prioritization
Verbal and Written Communication
Problem-Solving Records and Database Management
Experience
01/2015 to CurrentOffice Administrator/ManagerNorth Shore Healthcare Support Center | , ,
Provided critical insight and assistance to the Owner, helping to ensure the success of the project
Designed and created email and mailing invoices to increase response rates, minimize errors, and create a better customer experience
Provided weekly schedules to the team with real-time updates, eliminating miscommunication and ensuring timely completion
Maintained organization and maintenance of files, including accurate storage and retrieval of critical information
First to implement online QuickBooks Payroll (reduced complexity, improved accuracy, and efficiency)
Administered new employee registration system (e.g., onboarding and offboarding) to ensure compliance and reduce labor costs
Managed new hire enrollment and process to ensure compliance with company and regulatory policies
Answered incoming multi-line telephone calls and provided accurate information to callers.
Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Coordinated onsite training events with outside vendors and online webinars.
03/2022 to 11/2022Human Resources Coordinator AssistantM&L Prodigy Healthcare | City, STATE,
Designed and delivered orientation programs for new employees that were highly rated reduced turnover, and were instrumental in achieving regulatory compliance
Scheduled new hire meetings with manager or supervisor to review team goals, strategic priorities, performance metrics, staff, and necessary documents
Provided in-services, training, and education program
Activities to ensure that all employees maintain and improve staff competency
Oversaw proper and timely management of documents and paperwork, ensuring all areas were up to date, revised, and updated as needed
Assist with creating new documents as needed
Managed employee training program to ensure that all employees met required training, kept records of in-services in central file, and filed employee's certificates of attendance in employee personnel folder
Worked with team to align performance expectations, set goals to increase individual performance, and ensure all met goals.
Planned and completed group projects, working smoothly with others.
Prioritized and organized tasks to efficiently accomplish service goals.
Demonstrated leadership by making improvements to work processes and helping to train others.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to Company products and services.
Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Modified existing software systems to enhance performance and add new features.
Understood and followed oral and written directions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
05/2011 to 01/2015Medical Record CoordinatorSouth Bay Mental Health | City, ,
Prepared clinical file for Utilization Review Committee meeting and successfully defended the point-of-service decision in front of committee
Process Completed Utilization Review work and follow-up, as necessary
Send out and monitor medical releases; prepare requested information for publications to ensure accuracy and meet deadlines
Processed and filed clinical records to ensure compliance with legal requirements and patient confidentiality
Provided backup coverage for receptionist and billing staff when needed, ensuring customers received consistent, high-quality service experience
Evaluated the quality and integrity of electronic chart data.
Maintained accurate records and reports regarding patients' histories and progress, services provided and other required information.
Developed and maintained clear policies for every step of medical record creation, validation and filing.
Completed timely uploads of medical records to patient vaults.
Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of recorded data.
Arranged and managed medical record filing, retrieval and transfers per established guidelines.
Obtained information by contacting appropriate personnel or patients.
Processed and invoiced records requests from patients, providers and third parties.
Maintained complete confidentiality in accordance with organization and legal requirements.
Observed confidentiality and safeguarded all patient-related information.
Kept department clean, organized and professional.
Supported administration staff with records requests to support patient care.
Scanned incoming documentation.
Pulled patient charts for upcoming appointments.
Managed release of information requests and identified requestors as patient, relation or provider.
Purged outdated files.
Scanned and validated medical records for upload.
Tracked and processed release of information requests.
03/2010 to 07/2010NumeratoeNumerator, Us. Census | City, STATE,
Ensured that all addresses were verified during campaign, accurately matching physical addresses to geocoded information using proprietary technology and data assets in real time
Collected complete, accurate data and processed data to provide insights and support detailed decision making
Filling out questionnaires daily and providing insightful feedback
Kept all confidential material related to US
CENSUS Report safe and secure, ensuring its availability when needed
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services.
Exceeded customer satisfaction by finding creative solutions to problems.
Understood and followed oral and written directions.
Collaborated with others to discuss new opportunities.
Education and Training
Expected in to to Bachelor of Science | Business AdministrationPOST UNIVERSITY, , GPA:
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