LiveCareer-Resume

office administrator iv resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adds value to any organization in need of a professional worker and team player.

Skills
  • Great Attention to Detail
  • People Skills
  • Organizational Skills
  • Technologically Savvy
  • Adaptive Team Player
  • Problem-Solving Abilities
  • Customer Relations
  • Excellent Verbal and Written Communication
Experience
Office Administrator IV, 03/2020 to Current
Charles RiverHamden, CT,
  • Supervises team of seven clerical staff to ensure all administrative functions of the Child Support Division is maintained at a high level of production to continuously provide the best services to clients seeking to establish and/or enforce child support.
  • Instructs newly hired staff on administrative procedures and job duties and monitors work performance to ensure a satisfactory level is maintained during probationary period.
  • Interacts professionally with clients and staff answering questions and responding to phone and email inquiries.
  • Assists management team in maintaining action plans which helps support the Division’s strategic plan as well as ensures all quarterly target areas are being met.
  • Delegates work to clerical staff, sets priorities and goals for the team.
  • Completes employee performance evaluations, provide feedback, recommend strategies and establish objectives in order to drive performance improvement.
  • Submits weekly, monthly and specialized reports to upper management in a timely manner.
  • Conducts monthly meetings with staff to communicate new and ongoing priorities as well as address any staff concerns.
  • Performs other duties as assigned or needed to meet the goals and objectives of the Section, Division and Department.
  • Proficient in using Microsoft Word, Microsoft Outlook, Microsoft Excel, and Microsoft Access Software.
Office Coordinator, 08/2018 to 03/2020
Marriott InternationalChantilly, VA,
  • Tracked and completed monthly statistical reports on production and activities of the Intergovernmental staff by utilizing Excel spreadsheets and manual logs.
  • Screened petition packets to be coded in system and distributed to the Child Support Specialists (CSS) for further review and processing.
  • Managed and distributed incoming and outgoing mail and packages to staff.
  • Reviewed client files and system records to obtain information and respond to requests.
  • Contacted clients via phone and mailings for case management purposes.
  • Initiated changes in client information to maintain proper case management of child support records and payments.
  • Worked efficiently with Child Support Applications to retrieve and request orders through the courts system.
  • Gathered data necessary for payment ledgers and court documents to complete arrearage calculations for petitions for Enforcement of Child Support.
  • Attended monthly staff meetings, worked on numerous conferences, attended workshops and training sessions to upgrade my skills and perform new functions and techniques required to learn the Child Support Program.
  • Performed any other duties as required or assigned by management within the scope of my description.
Human Resource Representative, 02/2018 to 07/2018
Charles RiverLowell, MA,
  • Temporarily assigned to Cook County Personnel Office as a Human Resource Generalist providing various human resource services to all HFS/DCSS employees of Cook County.
  • The Liaison for the Main Personnel Office located in Springfield, communicating on a day to day basis addressing and resolving employees issues and concerns regarding benefits and payroll.
  • Entrusted to handle highly confidential documents of employees which included but were not limited to: Employee's Personnel Files, Annual Evaluations, Discipline Reports, Pay Plans and Benefit Entitlements.
  • Facilitated new employee orientations, guided new hires through the HR orientation and onboarding process.
  • Assembled and maintained training materials and benefits packets for new hires.
  • Processed, verified and maintained personnel related documentation for new and current employees including grievances, performance evaluations, classifications, employee leaves of absence, etc.
  • Posted job vacancy announcements to candidates for available positions.
  • The Primary Timekeeper for several distributions within the DCSS-Cook Unit totaling over 80 employees. Compiled and input employees payroll data into the payroll/timekeeping system on a daily basis and for payroll closeouts at the end of each pay cycle.
  • Oversaw the reconciliations of payroll closeout to confirm all employee's time had been entered accurately and the entries balanced against the Payroll Systems.
  • Investigated and addressed payroll discrepancies, liaising between staff and administrative team to expedite error resolution.
  • Tracked employee vacation, personal and sick leave earnings and usage. Submitted time-roll corrections for any discrepancies found regarding employees accrued benefit time or pay.
  • Supervised temporary workers on daily job assignments within the DCSS Personnel Unit. Tracked and maintained daily work schedule of temporary workers.
  • Provided training to other timekeepers within the region on the proper procedures taken to complete payroll.
Office Coordinator, 01/2014 to 02/2018
Regions Financial CorporationGretna, LA,
  • Tracked and completed monthly statistical reports on production and activities of the Intergovernmental staff by utilizing Excel spreadsheets and manual logs.
  • Screened petition packets to be coded in system and distributed to the Child Support Specialists (CSS) for further review and processing.
  • Managed and distributed incoming and outgoing mail and packages to staff.
  • Reviewed client files and system records to obtain information and respond to requests.
  • Contacted clients via phone and mailings for case management purposes.
  • Worked efficiently with various Child Support Applications as well as DOCRS to retrieve and request orders through the courts system.
  • Gathered data necessary for payment ledgers and court documents to complete arrearage calculations for petitions for Enforcement of Child Support.
  • As Primary Timekeeper of five units and the liaison between the departmental staff and the Payroll Office within the Division, my responsibilities included compiling and posting employee’s payroll data into the system daily.
  • Assisted employees and supervisors with questions and concerns regarding employee's Accrued Benefit Time and/or pay.
  • Processed time roll corrections, when necessary for any entries made in error during payroll closeout.
  • Completed monthly reports for Personnel and submitted to the Human Resource Manager.
  • Ensured all copies of the timesheets were properly secured and provided to the managers of each unit, if required.
  • Provided training to other timekeepers on the proper procedures to complete payroll.
Administrative Assistant, 11/2010 to 01/2014
T.A.S.C.City, STATE,
  • The personal assistant to the Regional Administrator and administrative assistant to executive staff, supervisors and case managers.
  • Resolved administrative problems by coordinating preparation of reports, analyzing data and identifying solutions.
  • Addressed staff and clients concerns through written and verbal communication.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Organized files, developed spreadsheets, faxed reports and scanned documents in neat and organized fashion.
  • Assisted IDOC staff with the coverage of their front desk duties by greeting clients and customers.
  • Organized quarterly and monthly staff meetings.
  • Maintained supplies inventory by checking stock to determine inventory level; anticipated needed supplies; facilitated the ordering of supplies; verified the receipt of supplies.
  • Facilitated monthly community resources meetings to help with the rehabilitation process of former inmates dealing w/ substance abuse.
  • Assisted individuals in navigating government agencies and obtaining entitlement benefits.
  • Prepared and prioritized calendars and correspondence.
  • Responded to crisis situations with the Illinois Department Of Corrections (IDOC) and TASC clients.
  • Proficient with the Microsoft Word, Microsoft Outlook, Microsoft Excel, and Microsoft Access Software Programs.
Education and Training
High School Diploma: , Expected in 05/1990 to Mother McAuley Liberal Arts - ,
GPA:
: Business Administration, Expected in to American InterContinental University - Schaumburg, IL
GPA:

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Resume Overview

School Attended

  • Mother McAuley Liberal Arts
  • American InterContinental University

Job Titles Held:

  • Office Administrator IV
  • Office Coordinator
  • Human Resource Representative
  • Office Coordinator
  • Administrative Assistant

Degrees

  • High School Diploma
  • Some College (No Degree)

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