Office Administrator/Insurance Specialist Resume Example Johns Hopkins University

OFFICE ADMINISTRATOR/INSURANCE SPECIALIST

Summary

Skills

Account management expertise
Reporting abilities
Regulatory compliance understanding
Documentation skills
Client account management
Customer service
Administrative support
Insurance billing
Communications

Planning and coordination
Policy adjustment knowledge
Customer follow-up
MS Office
Team building
Team management
Problem resolution
Supervision

Experience

Office Administrator/Insurance Specialist04/2020 to CurrentJohns Hopkins UniversityBaltimore, MD

Analyzed insurance organizational structures, business and intermediaries; studied basic documents, including common clauses, policies and insurance contracts.
Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.
Resolved routine and complex issues by performing detailed research.
Engaged customers and provided high level of service by carefully explaining details about documents.
Delivered outstanding customer service and built rapport with clients.
Increased data collection accuracy by recording client account information with zero discrepancies.
Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
Improved office operations continually by maintaining records, tracking data and promoting internal communications.

Office Manager05/2016 to 02/2019Medstar Union Memorial HospitalBaltimore, MD

Handled all scheduling and managed timely and effective allocation of resources and calendars.
Increased office organization by developing more efficient filing system and customer database protocols.
Saved time, spearheading special projects through effective emergency resolution.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Managed office inventory by maintaining documentation of stock.
Optimized traceability, developing organization systems for court documents, exhibits, mediation materials, depositions, summonses, subpoenas, complaints, pleadings, opposing counsel responses, attorney letters, invoices, case summaries and files, e-file documents, general counsel agreements and agendas.
Trained [Number] employees on best practices and protocol while managing teams to maintain optimal productivity.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
Enhanced customer satisfaction ratings by resolving account issues efficiently.
Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
Updated employee paperwork and records.
Developed and actualized plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
Automated office operations to manage client correspondence, record tracking and data communications.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Wrote professional business correspondence.

Office Administrator01/1998 to 11/2013Johns Hopkins HospitalBaltimore, MD

Developed and implemented successful customer relations strategies, opening up communication and dramatically increasing satisfaction scores.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Coordinated schedules, administrative functions, quality assurance and process improvements.
Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Scheduled appointments on behalf of staff members to keep office operations smooth and efficient.
Replenished office supplies when inventory became low and placed new orders for restocking.
Streamlined back office services for clients to promote proper functionality and positive user experience.
Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team efficiency.
Interacted professionally with both customers and inside personnel, answering questions and responding to phone and email inquiries.

Education and Training

Some College (No Degree): Legal StudiesUniversity of Maryland Global Campus

Certification: Business Management/ Culinary Arts05/2006Baltimore International CollegeBaltimore, MD

High School Diploma06/1994Dundalk High SchoolBaltimore, MD

Resume Overview

Companies Worked For:

Johns Hopkins University
Medstar Union Memorial Hospital
Johns Hopkins Hospital

School Attended

University of Maryland Global Campus
Baltimore International College
Dundalk High School

Job Titles Held:

Office Administrator/Insurance Specialist
Office Manager
Office Administrator

Degrees

Some College (No Degree) : Legal Studies
Certification : Business Management/ Culinary Arts 05/2006
High School Diploma 06/1994

Office Administrator/Insurance Specialist Resume Example

Resume Score: 80%

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