Office Administrator/Insurance Specialist Resume Example
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OFFICE ADMINISTRATOR/INSURANCE SPECIALIST
Summary
Skills
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Experience
Office Administrator/Insurance Specialist04/2020 to CurrentCompany NameCity, State
- Analyzed insurance organizational structures, business and intermediaries; studied basic documents, including common clauses, policies and insurance contracts.
- Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.
- Resolved routine and complex issues by performing detailed research.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Delivered outstanding customer service and built rapport with clients.
- Increased data collection accuracy by recording client account information with zero discrepancies.
- Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
- Improved office operations continually by maintaining records, tracking data and promoting internal communications.
Office Manager05/2016 to 02/2019Company NameCity, State
- Handled all scheduling and managed timely and effective allocation of resources and calendars.
- Increased office organization by developing more efficient filing system and customer database protocols.
- Saved time, spearheading special projects through effective emergency resolution.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office inventory by maintaining documentation of stock.
- Optimized traceability, developing organization systems for court documents, exhibits, mediation materials, depositions, summonses, subpoenas, complaints, pleadings, opposing counsel responses, attorney letters, invoices, case summaries and files, e-file documents, general counsel agreements and agendas.
- Trained [Number] employees on best practices and protocol while managing teams to maintain optimal productivity.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
- Enhanced customer satisfaction ratings by resolving account issues efficiently.
- Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
- Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
- Updated employee paperwork and records.
- Developed and actualized plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
- Automated office operations to manage client correspondence, record tracking and data communications.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Handled supply purchases and inventory management for office operations and equipment maintenance.
- Wrote professional business correspondence.
Office Administrator01/1998 to 11/2013Company NameCity, State
- Developed and implemented successful customer relations strategies, opening up communication and dramatically increasing satisfaction scores.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Coordinated schedules, administrative functions, quality assurance and process improvements.
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Scheduled appointments on behalf of staff members to keep office operations smooth and efficient.
- Replenished office supplies when inventory became low and placed new orders for restocking.
- Streamlined back office services for clients to promote proper functionality and positive user experience.
- Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team efficiency.
- Interacted professionally with both customers and inside personnel, answering questions and responding to phone and email inquiries.
Education and Training
Some College (No Degree): Legal StudiesUniversity of Maryland Global Campus
Certification: Business Management/ Culinary Arts05/2006Baltimore International CollegeCity, State
High School Diploma06/1994Dundalk High SchoolCity
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Resume Overview
School Attended
- University of Maryland Global Campus
- Baltimore International College
- Dundalk High School
Job Titles Held:
- Office Administrator/Insurance Specialist
- Office Manager
- Office Administrator
Degrees
- Some College (No Degree) : Legal Studies
Certification : Business Management/ Culinary Arts 05/2006
High School Diploma 06/1994
