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Office Administrator/Insurance Specialist Resume Example

Resume Score: 80%

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OFFICE ADMINISTRATOR/INSURANCE SPECIALIST
Summary
Skills
  • Account management expertise
  • Reporting abilities
  • Regulatory compliance understanding
  • Documentation skills
  • Client account management
  • Customer service
  • Administrative support
  • Insurance billing
  • Communications
  • Planning and coordination
  • Policy adjustment knowledge
  • Customer follow-up
  • MS Office
  • Team building
  • Team management
  • Problem resolution
  • Supervision
Experience
Office Administrator/Insurance Specialist04/2020 to CurrentJohns Hopkins UniversityBaltimore, MD
  • Analyzed insurance organizational structures, business and intermediaries; studied basic documents, including common clauses, policies and insurance contracts.
  • Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.
  • Resolved routine and complex issues by performing detailed research.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Delivered outstanding customer service and built rapport with clients.
  • Increased data collection accuracy by recording client account information with zero discrepancies.
  • Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
  • Improved office operations continually by maintaining records, tracking data and promoting internal communications.
Office Manager05/2016 to 02/2019Medstar Union Memorial HospitalBaltimore, MD
  • Handled all scheduling and managed timely and effective allocation of resources and calendars.
  • Increased office organization by developing more efficient filing system and customer database protocols.
  • Saved time, spearheading special projects through effective emergency resolution.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory by maintaining documentation of stock.
  • Optimized traceability, developing organization systems for court documents, exhibits, mediation materials, depositions, summonses, subpoenas, complaints, pleadings, opposing counsel responses, attorney letters, invoices, case summaries and files, e-file documents, general counsel agreements and agendas.
  • Trained [Number] employees on best practices and protocol while managing teams to maintain optimal productivity.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
  • Enhanced customer satisfaction ratings by resolving account issues efficiently.
  • Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Updated employee paperwork and records.
  • Developed and actualized plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Wrote professional business correspondence.
Office Administrator01/1998 to 11/2013Johns Hopkins HospitalBaltimore, MD
  • Developed and implemented successful customer relations strategies, opening up communication and dramatically increasing satisfaction scores.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Coordinated schedules, administrative functions, quality assurance and process improvements.
  • Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Scheduled appointments on behalf of staff members to keep office operations smooth and efficient.
  • Replenished office supplies when inventory became low and placed new orders for restocking.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team efficiency.
  • Interacted professionally with both customers and inside personnel, answering questions and responding to phone and email inquiries.
Education and Training
Some College (No Degree): Legal StudiesUniversity of Maryland Global Campus
Certification: Business Management/ Culinary Arts05/2006Baltimore International CollegeBaltimore, MD
High School Diploma06/1994Dundalk High SchoolBaltimore, MD
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Johns Hopkins University
  • Medstar Union Memorial Hospital
  • Johns Hopkins Hospital

School Attended

  • University of Maryland Global Campus
  • Baltimore International College
  • Dundalk High School

Job Titles Held:

  • Office Administrator/Insurance Specialist
  • Office Manager
  • Office Administrator

Degrees

  • Some College (No Degree) : Legal Studies
    Certification : Business Management/ Culinary Arts 05/2006
    High School Diploma 06/1994

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