Office Administrator Ii Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Patient and personable focused on developing and maintaining trusted relationships and improving team performance. Compassionate Animal Science student dedicated to promoting the humane treatment of animals, while maintaining public health and safety through education and effective animal population management. Creative, energetic professional skilled in office administration, business communications, and team collaboration. Successful at satisfying customer needs while tackling daily office priorities. Action-oriented with the strong ability to communicate effectively in complicated operations in fast-paced environments. Proven ability to manage office administrative functions, manage events, and offers customer assistance and provides team support.

  • Effective at decision making
  • Analytical Thinking to master complex issues
  • Adaptive communication
  • Staff development
  • Staff training
  • Employee scheduling
  • Animal nutrition knowledge
  • Fast learner
  • Hard-worker
  • Inventory control
  • Policy/program development
  • Computer-savvy
  • Skilled negotiator
  • Planning events
  • Event coordination
  • Data entry
  • Accounts payable and receivable
  • Data management
  • Recruiting and hiring
  • Employee development
06/2018 to Current
Office Administrator II Builders Firstsource, Inc. Fort Wayne, IN,
  • Processes, tracks and pursues resolutions for issues to keep records and accounts current.
  • Reviews documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Handles requests-for-information to optimize customer service.
  • Prioritizes workflow to maximize the number of packages that can be resolved and ensuring packages are in good condition for the customer.
  • Communicates with BC/AO's of ISP's regarding daily scanning practices and performance. Investigating reasons behind codes applied to non-delivered packages.
  • Researches missing packages to understand the root cause of scanning failures and complies information for management review.
  • Responsible for records management tasks such as settlements and account payable for destruction and inventory
  • Quality Assurance/Loss Prevention essential functions.
  • Investigates customer service issues including disputed deliveries and missing packages. Communicates resolved issues with customer directly to ensure customer satisfaction.
  • Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources.
  • Inspects and handles hazardous material.
  • Handles all vendor payment setup obligations with account payable departments.
  • Responds to and resolves incoming issues related to checks, payments, and if necessary escalates or redirects to appropriate personnel.
07/2015 to 10/2018
Attendant- Home Healthcare CDS City, STATE,
  • Community Living Assistance and Support Services (CLASS) provides home and community-based services to people with related conditions as a cost effective alternative to placement in an intermediate care facility for persons with mental retardation or a related condition
  • Respite Care (in and out of the home)
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Played games with patients to boost mood, improve memory and provide light entertainment.
  • Assisted with adequate nutrition and fluid intake.
10/2013 to 06/2018
  • Handling and loading of packages. Working efficiently under strict time restraints. Practicing good communication and organization skills. All while uphold the purple promise, and upholding safety as a first.
  • Ability to work on all 3 shifts offered in the facility in Abilene, in a multitude of different positions.
  • Assisted in loading delivery trucks with prepared packages.
  • Braced, padded and supported shipments to prevent shifting and damage.
04/2013 to 04/2015
Customer Service Rep to Installed Sale Coordinator Lowe's Home Improvement City, STATE,
  • Effective management of Commercial Account credit service.
  • Maintained accounts receivable.
  • Functioned as a part of a team for Special Order Sales follow-up.
  • Researched Special Order Stock related reports to identify and recover all potential Margin Losses.
  • Transitioned through company, to work more in depth with the customers.
  • Installed sales coordinator: responsible for the coordinating and scheduling installation.
  • Managed by proper paperwork and contacting installers and customers throughout the entire process.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Made outbound calls to obtain account information.
Education and Training
Expected in 12/2021
Bachelor of Science: Animal Science
Abilene Christian University - Abilene, Texas
  • Certificated Package Handler Orientation Facilitator as of 01/2021
  • 10 hours from completion as of 06/2021
  • Coursework in Animal Science, Animal Nutrition, Animal Health, Animal Reproduction, and also in Companion Animal Management.
  • Member of Block and Bridal, as well as AES club, which acted as a fundamental united force of the department.
  • Animal Health and Disease Control.
  • Emphasis in Ruminants, geared toward higher education advancements.
  • Participated in cow palpitations, artificial insemination of a sows, and developed unique riding and saddling techniques.

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Resume Overview

School Attended
  • Abilene Christian University
Job Titles Held:
  • Office Administrator II
  • Attendant- Home Healthcare
  • Customer Service Rep to Installed Sale Coordinator
  • Bachelor of Science