Personable Office Administrator with many years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver adept at managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat workplace environment.
Accomplishments
Commissioner of Declarations (Registration Number 111984)
Positive Notice Blue Card Holder
Skills
Office administration
Financial Oversight
Purchasing
System upgrades
Funeral planning
Caring and sensitive
Process improvement
Customer service
Documentation and reporting
Scheduling
Mail handling
Technical Support
Empathetic
Knowledge of Xero
Relationship development
MS Office
Work History
Office Administrator/Funeral Director, 07/2017 to Current Bmo Harris – Palmetto, FL,
Reconciled account files and produced monthly reports to keep management informed about office operations.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Met with families of deceased to discuss funeral service requests, disposition of remains and pricing.
Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
Discussed pre-arranged funeral options and explained pricing to clients.
Funeral Director's Assistant, 04/2016 to 05/2017 Invocare – City, STATE,
Supported funeral director with all facets of funeral service coordination.
Greeted funeral guests and coordinated seating.
Cosmetically enhanced deceased with care and according to specific family requests.
Supported cremator with operation of equipment and packaging of cremated remains.
Navigated and accommodated differing religious and cultural considerations for post-mortem care, conducting culturally responsible ceremonies and preparation practices.
Positioned corpses in caskets and arranged according to client wishes with exceptional and constant communication.
Emotionally comforted mourners and lent perspective during all-encompassing tragedies.
Performed various tasks before, during and after funeral services, including setting up and taking down flowers, opening and closing caskets, directing parking activities and acting as pallbearer.
Director, 09/2004 to 12/2014 Biloela Showcase Jewellers – City, STATE,
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Drafted invoices for completed work.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Improved sales process and tracking with implementation of new point of sale (POS) system.
Trained team members in successful strategies to meet operational and sales targets.
Trained new employees on proper protocols and customer service standards.
Optimized store displays and appearance via strategic merchandising.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Manager/Buyer, 07/1991 to 09/2004 Desbrow Jewellery Group – City, STATE,
Cross-trained existing employees to maximize team agility and performance.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Supervised 30 of employees in jewellery shop by monitoring activities, coaching and offering hands-on support.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Education
Apprenticeship : Jewellery Manufacturing, Expected in Kangaroo Point College Of TAFE - Brisbane, GPA:
Diploma: Counselling , Expected in Australian Institute Of Professional Counsellors - Brisbane, GPA:
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