Office Administrator Motivated Office Administrator with understanding of complex office relational processes, customer relations and multi-line telephone systems. Positive and upbeat team player with exceptional clerical knowledge with a work smarter efficiency seeking mentality. Travel, reading, cooking, maintaining connections Jessica Claire a curious traveler who takes a special interest in languages, humanity and different cultures in order to gain a deeper understanding on how to better relate to others.
Jessica is fueled by her innate desire to be of service to others through leadership, teamwork, using her skill set and her unique spin on performing traditional tasks. Jessica's desire to see others safe and form positive connections has propelled her to seek volunteering opportunities, Public Safety and Community certifications and training. Jessica is looking forward to a career that will enable her to work closely with others and share ways to improve to build a strong community through awareness.
Talented in modernizing filing systems and creative ways of universalizing systems for all to use easily. Successful at assisting staff with duties beyond those assigned and always willing to pitch in and help. Enthusiastic Office Administrator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of technical and soft skills.
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- Performed budgeting duties, including assisting in budget prep, expenditure review and budget administration.
- Serves as agent of the Fire Chief in procuring information from other staff members.
- Successfully assisted in the Project Management, Procurement Supplies and services pertaining to a new building for our Fire Department.
- Coordinator for training materials, scheduling, medical evaluations, travel and accommodations of new recruits to the Massachusetts Fire Academy.
- Composes letters, memorandums, correspondence, reports, contracts, special services billing, and permits that may involve technical or confidential material.
- Schedule appointments for the Fire Chief, Fire Marshal, inspections and maintain shift schedule reminders.
- Routes information to the appropriate staff members and follow-up as necessary.
- Processes department purchases, post to appropriate accounts, and submits to finance.
- Assist the Fire Rescue Chief with the department's annual budget resulting in more funds to be used for safety supplies and community initiatives.
- Attends training, seminars and conferences summarizing learning experiences to be shared with team members.
- Performs a variety of detailed office administrative tasks with an accuracy rate evident in payroll, budgeting and compliance found in audit reports.
- Answers questions from the public.
- Tracks and measures department goals.
- Module administration - organizes pre-incident planning data, fire inspection data, occupant modules and hydrant modules, permit inspections, flow test and hydrant test data, inventories of operating supplies and all consumable items like latex gloves, batteries, and cleaning supplies.
- Generate requests to repair, replace, or refill items.
- Supported Fire Chiefs and Deputy Chiefs with effective correspondence management, document coordination and customer relations.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Produced accurate step by step administrative manual and documentation for a universal organized resource to benefit the next Office Administrator in my absence.
- Conducts patient/guarantor interviews, explains hospital policies, patient financial responsibilities and patient's bill of rights.
- Maintained 83% collection and accuracy rate saving money in revenue losses.
- Facilitates patient admission flow, including activities such as: Patient identification, identification of accurate demographic and insurance information, and collection of required signatures and documents.
- Responsible for verification and authorization of insurance benefits on all inpatient and outpatient accounts through electronic verification system or through contact with third party payors, in order to obtain accurate and prompt reimbursement.
- Checks eligibility, benefits, authorization requirements.
- PCP approval requirements and billing requirements.
- Submits notices of admissions to payors.
- Provides information answers questions about the Nantucket Cottage Hospital Social Services and Health Care Assistance enrollment program.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Provide contact with public citizens and various departments and help to coordinate/facilitate solutions to resident inquiries and emergencies.
- Supplies and contract management.
- Respond to general Public Works questions, concerns and service complaints received from the public both in person and over the telephone.
- As necessary, refer to appropriate departmental staff for detailed responses.
- Manage and maintain the work order system for Water, Sewer and Street Departments.
- Work with supervisors to identify and clarify tracking needs; customize programs as needed to facilitate reports.
- Organize office flow and project/program files.
- Ensure all project tracking is defined and followed.
- Assist Public Works Director and Town Engineer with project management (contract documents, payments, letters, etc.).
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Supported DPW Directors and Town Engineers with effective correspondence management, document coordination and customer relations.
- Introduced Visual Cut Software for landfill automated billing and to improve both client and employee relations.
- Provide accurate information regarding clinic policy, procedures also treatment options when inquiries are made by potential new clients and community resources and services providers.
- Act as immediate liaison between all clients, clinic visitors also clinic staff.
- Print daily schedule, DAL's, clears all private insurance.
- Maintain accurate information on all clients in the clinic in the clinic computer, including demographics, history or service insurance data, in addition to treatment status.
- Inform clients about co payment information.
- Draft payment plans for clients as well as monitor outstanding accounts for all.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Graduated cum laude
- Certified Associate Procurement Associate for Massachusetts Inspector General Office
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Resume Overview
School Attended
- Inspector General Office
- Suffolk University
- University Of Massachusetts Amherst
Job Titles Held:
- Office Administrator Fire Department
- Patient Access Representative
- Office Administrator DPW
- Client Service Representative
Degrees
- Associate Massachusetts Certified Public Purchasing Official (MCPPO) Program.
- Public Safety Community Leadership Certification
- Bachelor of Science
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