Outgoing Office Administrator with 10+ years of experience applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while greeting visitors, managing phone switchboard and tackling staff requests. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere.
Skills
Data entry
Accounts payable and receivable
Supervision & leadership
Troubleshooting
Microsoft Office
Office supply management
Inbound and Outbound Calling
MS Office Proficiency
Customer Support
Customer Retention Strategies
Needs Assessment
Upselling Products and Services
Efficient and Detail-Oriented
Refund Processing
Call Documentation
Understanding Customer Needs
Multitasking and Prioritization
Creative Problem Solving
Calm and Professional Under Pressure
Verbal and Written Communication
Customer Service
Responding to Difficult Customers
Building Customer Trust and Loyalty
Education and Training
J Sargeant Reynolds Community CollegeRichmond, VAExpected in ā ā:General Studies - GPA:
Experience
Sony Electronics, Inc. - Office Administrator Dallas, TX, 03/2016 - Current
Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Handled requests-for-information and delegated customer service tasks to appropriate employees.
Prepared and made daily deposits
Analyzed customer needs and provided best options, upselling products and services.
Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
Received underwriting approvals after accurately completing applications for insurance coverage.
Generated new leads and identified potential clients by using successful direct marketing strategies.
Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
Maintained pleasant and cordial attitude, remaining calm when issues arose.
Wrote policies, finalized documents and filed paperwork.
Educated and counseled clients about insurance coverage differences and results of decisions to persuasively sell maximum coverage within budget.
Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
Made appointments with potential clients to discuss products.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Addressed inquiries, resolved customer issues and managed customer relations.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Consulted with customers regarding needs and addressed concerns.
Trained new hires on products and services
Sorted incoming mail and directed to correct personnel each day.
Scheduled and confirmed appointments and meetings for management team.
Updated and recorded customer or client information to maintain accounts.
Utilized Twitter and Facebook to promote products, services and content.
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