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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Outgoing Office Administrator with 10+ years of experience applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while greeting visitors, managing phone switchboard and tackling staff requests. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere.

Skills
  • Data entry
  • Accounts payable and receivable
  • Supervision & leadership
  • Troubleshooting
  • Microsoft Office
  • Office supply management
  • Inbound and Outbound Calling
  • MS Office Proficiency
  • Customer Support
  • Customer Retention Strategies
  • Needs Assessment
  • Upselling Products and Services
  • Efficient and Detail-Oriented
  • Refund Processing
  • Call Documentation
  • Understanding Customer Needs
  • Multitasking and Prioritization
  • Creative Problem Solving
  • Calm and Professional Under Pressure
  • Verbal and Written Communication
  • Customer Service
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
Education and Training
J Sargeant Reynolds Community College Richmond, VA Expected in ā€“ ā€“ : General Studies - GPA :
Experience
Sony Electronics, Inc. - Office Administrator
Dallas, TX, 03/2016 - Current
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Handled requests-for-information and delegated customer service tasks to appropriate employees.
  • Prepared and made daily deposits
  • Analyzed customer needs and provided best options, upselling products and services.
  • Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
  • Received underwriting approvals after accurately completing applications for insurance coverage.
  • Generated new leads and identified potential clients by using successful direct marketing strategies.
  • Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
  • Maintained pleasant and cordial attitude, remaining calm when issues arose.
  • Wrote policies, finalized documents and filed paperwork.
  • Educated and counseled clients about insurance coverage differences and results of decisions to persuasively sell maximum coverage within budget.
  • Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
  • Made appointments with potential clients to discuss products.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Consulted with customers regarding needs and addressed concerns.
  • Trained new hires on products and services
  • Sorted incoming mail and directed to correct personnel each day.
  • Scheduled and confirmed appointments and meetings for management team.
  • Updated and recorded customer or client information to maintain accounts.
  • Utilized Twitter and Facebook to promote products, services and content.
Catholic Health Initiative - Office Assistant
Seattle, WA, 07/2015 - 03/2016
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Dispersed incoming mail to correct recipients throughout office.
  • Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
  • Scheduled meetings and prepared conference rooms, sending calendar invitations and setting up space.
  • Prepared and made daily deposits
  • Filed and submitted insurance claims.
  • Assisted new policyholders with processing claims.
  • Collected payments, processed receipts and informed policyholders of outstanding balances.
Heritage Financial Corporation - Bank Teller
Shoreline, WA, 11/2000 - 10/2002
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Reconciled cash and checks against computer records at end of shift.
  • Responded and assisted customers with account inquiries and updates.
  • Entered transactions into computer and issued customer receipts.
  • Explained bank services, financial products and applicable fees to customers.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Maintained confidentiality of bank records and client information.
  • Trained employees on cash drawer operation.

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Resume Overview

School Attended

  • J Sargeant Reynolds Community College

Job Titles Held:

  • Office Administrator
  • Office Assistant
  • Bank Teller

Degrees

  • Some College (No Degree)

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