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office administrator resume example with 17+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Motivated Team Lead with excellent leadership, project management and problem-solving abilities developed over 10 years of progressive administrative experience. Well-versed in all clerical needs of a fast-paced Doctor's office and successful at adapting quickly to changing customer demands. Diligent resource coordinator successful in accomplishing daily needs and exceeding performance targets.

Skills
  • Expert in Website Development and design
  • Office Supply Management
  • Technical Proficiency
  • Scheduling and Coordinating
  • Complex Problem Solving
  • Verbal and Written Communication
  • Training and Development
  • Team Leadership
  • Project Planning
  • Work Planning and Prioritization
  • Problem Resolution
  • MS Office
  • Interpersonal Relations
  • Customer Service
  • Calm Under Pressure
  • Negotiation and Conflict Resolution
  • Good Judgment
  • Strategic Planning
  • Decision Making
  • Computer Skills
  • Professional and Courteous
  • Strong technical, analytical and problem-solving skills
  • Persuasive communicator who is positive and upbeat
  • Natural leader who takes initiative to drive work to successful completion
  • Proficient with the Salesforce Platform, Microsoft Office, Website Development and Design
Experience
12/2020 to 04/2021
Office Administrator Tulsa International Airport Tulsa, OK,
  • I did all scheduling, insurance verification, procedure scheduling, data entering, medical records, faxing, file uploading and more office functions.
  • Filtered emails based on importance and escalated issues to leadership.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Automated office operations by managing client correspondence and data communications.
  • Replenished office supplies, placing new orders for restocking to maintain inventory.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Processed financial documents, contracts, expense reports and invoices.
  • Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
  • Created memos, letters and other documents, fostering internal and external communication.
  • Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
01/2017 to 05/2018
INTERN Baylor Scott & White Health Roanoke, VA,
  • I did networking, informatics, I helped my Chairperson for IT to set up class schedules and did various secretarial duties. website portfolio editing.
  • Assisted in routine research, investigations and special projects to support work of assigned department.
  • Supported various program activities, assisting with administrative tasks.
  • I edited her website and I did some hardware and software
09/2008 to 03/2019
ENVIRONMENTAL SERVICES TEAM LEAD Cleveland Clinic Cleveland Heights, OH,
  • Responsible for running the Environmental Service Department which includes making sure the jobs are completed and dealing with employee issues and needs
  • Answering the Charge phone and performing various leadership duties including training new employees and teaching them everything they need to know about the job
  • Run a team of 15 people on the weekends
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Removed trash and dirty linens from room attendant carts.
01/2002 to 04/2008
TEAM LEAD & COOK | DAS DUTCHMEN ESSENHAUS , ,
  • In charge of running the kitchen at a 1100 seat restaurant, knows all the different areas and also training new employees
  • Cooked and at times ran the grill, filling orders.
  • Delegated daily tasks to team members to optimize group productivity.
  • Conducted thorough quality checks to verify conformance to specifications.
  • Rotated through series of different stations based on team needs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Education and Training
Expected in 07/2018 to to
AAS: INFORMATICS |
IVYTECH COMMUNITY COLLEGE - South Bend, IN,
GPA:
  • 4 time - Dean's List
  • Completed Web Development and design Course
  • Completed the Sales Force Administrative Database Management Course
  • 3.35 GPA
Expected in 01/2002 to to
G.E.D. DIPLOMA:
GARRETT HIGH SCHOOL - ,
GPA:
Expected in to to
coursework: Cyber Security, Business Intelligence and Reports, Human Computer Interaction, Programming, Project management. Web Development and Design, Computing Logic, Computer Hardware/Software, Informatics, Database Management, Microsoft, Networking SALESFORCE ADMINISTRATION DATABASE MANAGEMENT CERTIFICATE | PATHFINDER:
Ivytech - ,
GPA:
COHORT PROGRAM |, Selected to participate in the Deloitte and Salesforce’s “Pathfinder Cohort Program” which includes comprehensive training and preparation on Salesforce modules as well as business, leadership, and professional training from Deloitte
Certifications
  • Certificate in Informatics, Ivy Tech Community College - December 17, 2016
  • Technical Certificate in Informatics, Ivy Tech Community College - May 12, 2018
Websites, Portfolios, Profiles
  • http://linkedin.com/in/Jessica-Claire-007569168
  • https://fClaire.wixsite.com/goldennuggets
  • https://pathfarm.weebly.com/

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Resume Overview

School Attended

  • IVYTECH COMMUNITY COLLEGE
  • GARRETT HIGH SCHOOL
  • Ivytech

Job Titles Held:

  • Office Administrator
  • INTERN
  • ENVIRONMENTAL SERVICES TEAM LEAD
  • TEAM LEAD & COOK

Degrees

  • AAS
  • G.E.D. DIPLOMA
  • coursework: Cyber Security, Business Intelligence and Reports, Human Computer Interaction, Programming, Project management. Web Development and Design, Computing Logic, Computer Hardware/Software, Informatics, Database Management, Microsoft, Networking SALESFORCE ADMINISTRATION DATABASE MANAGEMENT CERTIFICATE | PATHFINDER

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