, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Motivated Team Lead with excellent leadership, project management and problem-solving abilities developed over 10 years of progressive administrative experience. Well-versed in all clerical needs of a fast-paced Doctor's office and successful at adapting quickly to changing customer demands. Diligent resource coordinator successful in accomplishing daily needs and exceeding performance targets.
Skills
Expert in Website Development and design
Office Supply Management
Technical Proficiency
Scheduling and Coordinating
Complex Problem Solving
Verbal and Written Communication
Training and Development
Team Leadership
Project Planning
Work Planning and Prioritization
Problem Resolution
MS Office
Interpersonal Relations
Customer Service
Calm Under Pressure
Negotiation and Conflict Resolution
Good Judgment
Strategic Planning
Decision Making
Computer Skills
Professional and Courteous
Strong technical, analytical and problem-solving skills
Persuasive communicator who is positive and upbeat
Natural leader who takes initiative to drive work to successful completion
Proficient with the Salesforce Platform, Microsoft Office, Website Development and Design
Experience
Office Administrator, 12/2020 to 04/2021 Tulsa International Airport – Tulsa, OK,
I did all scheduling, insurance verification, procedure scheduling, data entering, medical records, faxing, file uploading and more office functions.
Filtered emails based on importance and escalated issues to leadership.
Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Automated office operations by managing client correspondence and data communications.
Replenished office supplies, placing new orders for restocking to maintain inventory.
Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Processed financial documents, contracts, expense reports and invoices.
Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
Created memos, letters and other documents, fostering internal and external communication.
Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Resolved customer inquiries and complaints requiring management-level escalation.
INTERN, 01/2017 to 05/2018 Baylor Scott & White Health – Roanoke, VA,
I did networking, informatics, I helped my Chairperson for IT to set up class schedules and did various secretarial duties. website portfolio editing.
Assisted in routine research, investigations and special projects to support work of assigned department.
Supported various program activities, assisting with administrative tasks.
I edited her website and I did some hardware and software
ENVIRONMENTAL SERVICES TEAM LEAD, 09/2008 to 03/2019 Cleveland Clinic – Cleveland Heights, OH,
Responsible for running the Environmental Service Department which includes making sure the jobs are completed and dealing with employee issues and needs
Answering the Charge phone and performing various leadership duties including training new employees and teaching them everything they need to know about the job
Run a team of 15 people on the weekends
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Removed trash and dirty linens from room attendant carts.
TEAM LEAD & COOK, 01/2002 to 04/2008 | DAS DUTCHMEN ESSENHAUS – , ,
In charge of running the kitchen at a 1100 seat restaurant, knows all the different areas and also training new employees
Cooked and at times ran the grill, filling orders.
Delegated daily tasks to team members to optimize group productivity.
Conducted thorough quality checks to verify conformance to specifications.
Rotated through series of different stations based on team needs.
Reviewed completed work to verify consistency, quality and conformance.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Education and Training
AAS: INFORMATICS |, Expected in 07/2018 IVYTECH COMMUNITY COLLEGE - South Bend, IN, GPA:
4 time - Dean's List
Completed Web Development and design Course
Completed the Sales Force Administrative Database Management Course
3.35 GPA
G.E.D. DIPLOMA: , Expected in 01/2002 GARRETT HIGH SCHOOL - , GPA:
coursework: Cyber Security, Business Intelligence and Reports, Human Computer Interaction,
Programming, Project management. Web Development and Design, Computing Logic, Computer
Hardware/Software, Informatics, Database Management, Microsoft, Networking
SALESFORCE ADMINISTRATION DATABASE MANAGEMENT CERTIFICATE | PATHFINDER: , Expected in Ivytech - , GPA: COHORT PROGRAM |, Selected to participate in the Deloitte and Salesforce’s “Pathfinder Cohort Program” which includes
comprehensive training and preparation on Salesforce modules as well as business, leadership, and
professional training from Deloitte
Certifications
Certificate in Informatics, Ivy Tech Community College - December 17, 2016
Technical Certificate in Informatics, Ivy Tech Community College - May 12, 2018
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School Attended
IVYTECH COMMUNITY COLLEGE
GARRETT HIGH SCHOOL
Ivytech
Job Titles Held:
Office Administrator
INTERN
ENVIRONMENTAL SERVICES TEAM LEAD
TEAM LEAD & COOK
Degrees
AAS
G.E.D. DIPLOMA
coursework: Cyber Security, Business Intelligence and Reports, Human Computer Interaction,
Programming, Project management. Web Development and Design, Computing Logic, Computer
Hardware/Software, Informatics, Database Management, Microsoft, Networking
SALESFORCE ADMINISTRATION DATABASE MANAGEMENT CERTIFICATE | PATHFINDER
