office administrator resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Enthusiastic administrative expert offering 20+ years of experience in leading day-to-day activities while supporting long-range business goals. Promptly processes accounts payable and receivable, examining information carefully to eliminate errors. Dedicated to boosting productivity through strategic planning and resource management with focus on continual process improvements.

  • Workforce Management
  • Salesforce Management
  • Office supply management
  • Planning events
  • Report writing
  • Event coordination
  • Data entry
  • Accounts payable and receivable
  • Scheduling and calendar management
  • File and data retrieval systems
  • Supervision & leadership
  • Teambuilding
  • Active listening
Office Administrator, 05/2022 to Current
Steris CorporationChicago, IL,
  • As Office administrator, handles the day to day administrative needs of 10 staffers (4 internal and 6 outside) including complex calendar management, incoming customer email and phone queue, and budget adherence.
  • Over a two month period, executed the digitization of 2 years of the paper-based archival documents, adhering to existing archival and preforming quality control, while finishing the project ahead of schedule.
  • Preforms biweekly account collections activates while maintaining an exhaustive paper and digital trail across our customer base of upwards of 2,000 accounts, reducing past-due invoices by 75% over a 3-month period.
  • Digitizes contracts for Kait Hudson, creating a more streamlined and efficient process while maintaining accurate customer records.
  • Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
  • Automated office operations by managing client correspondence and data communications.
  • Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
  • Handled requests-for-information and delegated customer service tasks to appropriate employees.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Automated office operations, managed client correspondence and tracked records.
Spa Director/Assistant Manager, 07/2017 to 05/2022
Grand Sierra Resort And CasinoReno, NV,
  • Managed schedules by completing work accurately and on time.
  • Mentored new employees on industry practices and business operations.
  • Monitored team compliance with safety and health guidelines.
  • Handled incoming and outgoing mail and email.
  • Coached and guided direct reports on day-to-day operations and company policies and procedures.
  • Cultivated and maintained relationships to promote positive work culture.
  • Met with stakeholders to address issues and implement solutions.
  • Directed special projects and daily operations.
  • Developed department performance goals and methods for achieving milestones.
  • Built strong referral network to generate new business opportunities.
  • Supported work-life balance to improve staff morale.
  • Oversaw purchasing and inventory to retain physical assets.
  • Generated reports to review data and issue corrective actions for improvements.
  • Maintained filing system including client personal information and treatment plans.
  • Evaluated key business metrics and recommended adjustments to policies and procedures.
  • Leveraged market knowledge and studied competitive landscape to drive revenue.
  • Implemented billing procedures, audited and reconciled accounts and recorded transactions.
  • Provided informational resources on promotions and services.
  • Drafted billing and donation letters, reconciled accounts and directed and logged transactions.
  • Developed and implemented strategic sales plan to accommodate corporate and client personal goals.
  • Created and enforced processes to boost company productivity.
  • Managed and executed all spa services including, laser hair removal, Coolsculpting, facials, tattoo removal, ipl photo facial, laser skin resurfacing.
Secretary, 12/2004 to 04/2017
Cameo Kitchens Inc.City, STATE,
  • Maintained organized filing system of paper and electronic documents.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Drafted meeting notes and other documents to enhance collaborative process.
  • Processed documents and materials for dissemination to appropriate parties.
  • Anticipated leadership needs by preparing or gathering records, reports and correspondence.
  • Composed and distributed reports, routine correspondence and meeting notes with job-related software.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Greeted visitors and directed to appropriate location or person.
  • Produced and distributed memos, newsletters and other forms of communication.
  • Monitored office equipment and scheduled repairs.
  • Created and updated spreadsheets to track and report data.
Education and Training
Certificate : Laser Hair Medicine , Expected in 09/2021
Rhorer Aesthetics - Fairfax Station, VA,
Master Coolsculpting Technician : Coolsculpting , Expected in 05/2018
Coolsculpting University - Reston, VA,
Certificate : Laser Medicine , Expected in 03/2018
Institute For Laser Hair Medicine - Washington, DC,
High School Diploma: , Expected in 06/2000
Lake Braddock Secondary - Burke, VA
Cosmetology : Cosmetology, Expected in 06/2000
Chantilly High School - Chantilly, VA

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Resume Overview

School Attended

  • Rhorer Aesthetics
  • Coolsculpting University
  • Institute For Laser Hair Medicine
  • Lake Braddock Secondary
  • Chantilly High School

Job Titles Held:

  • Office Administrator
  • Spa Director/Assistant Manager
  • Secretary


  • Certificate
  • Master Coolsculpting Technician
  • Certificate
  • High School Diploma
  • Cosmetology

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