LiveCareer-Resume

office administrator resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Sales Techniques
  • Project management
  • Issue and conflict resolution
  • Brand management
  • Capital improvement planning
  • Workforce Management
  • Team management
  • Microsoft Office
  • Organizational skills
  • Multitasking
  • Troubleshooting
  • Salesforce Management
  • Data entry
  • Scheduling and calendar management
  • Basic math
  • Supervision
  • Flexible
Experience
04/2021 to 12/2021
Office Administrator Hitt Atlanta, GA,
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Monitored and tracked project performance data with spreadsheets to generate reports and keep management informed of important trends.
  • Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
  • Documented and routed business correspondence to manage office paperwork.
10/2019 to 04/2021
Key Holder Dynamite Houston, TX,
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Managed stock demands and employee shift schedules and adapted professionally to unexpected changes.
  • Developed product knowledge expertise and drove revenue growth by understanding features and benefits in full.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
  • Sought new to improve metrics by partnering with senior store management.
  • Maintained and achieved measurable goals to improve sales.
  • Operated cash register.
  • Maintained store and maintained appearance.
  • Performed store opening and closing tasks to comply with preset store operations guidelines.
  • Opened and closed store in absence of senior managers.
  • Signed for incoming shipments in manager's absence.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
  • Set up visually appealing promotional displays.
  • Completed point of sale opening and closing functions to enable accurate transaction processing and accounting operations.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Stocked and merchandised products in compliance with Plan-o-Grams and company guidelines to facilitate organized, attractive store layout.
  • Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
  • Assisted customers with locating and securing desired products.
  • Coached and mentored coworkers in proven sales techniques to facilitate more customer purchases and higher store revenues.
  • Responded to safety and loss prevention incidents.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Adhered to company policies and procedures and recommended coworkers' compliance to establish uniform standard of conduct.
  • Recommended improvements to store procedures.
  • Evaluated transactions for suspected fraud.
  • Sold over $[number] in merchandise in [timeframe].
03/2018 to 08/2019
Cook Accura Healthcare Norwalk, IA,
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Chopped, diced and sliced vegetables and fruit ahead of dinner rush.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Replenished food items from inventory and rotated ingredients.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Precooked certain items during slow periods to reduce wait times during lunch and dinner rush.
  • Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
  • Regulated oven, broiler and roaster operations for cooking at correct temperatures.
  • Modified standard recipes to account for ingredient issues, customer requests or substitutions for allergen concerns.
  • Precooked garnishes for later use to top off fresh dishes.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
04/2016 to 03/2018
Manager Securitas Security Services Usa, Inc. Greencastle, PA,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Completed daily sales reports and analyzed metrics to identify trends.
  • Supervised staff performing daily activities.
  • Adhered to store policies and procedures to maintain regulatory and legal compliance.
  • Conducted regular evaluations and addressed performance concerns directly with employees.
  • Investigated misconduct, mediated problems and determined appropriate discipline for staff.
Education and Training
Expected in 06/2018
High School Diploma:
North Brookfield High School - North Brookfield, MA
GPA:
Expected in 08/2019
Certificate : Cosmetology
Toni & Guy Hairdressing Academy - Cranston - Cranston, RI
GPA:

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Resume Overview

School Attended

  • North Brookfield High School
  • Toni & Guy Hairdressing Academy - Cranston

Job Titles Held:

  • Office Administrator
  • Key Holder
  • Cook
  • Manager

Degrees

  • High School Diploma
  • Certificate

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