, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
- Sales Techniques
- Project management
- Issue and conflict resolution
- Brand management
- Capital improvement planning
- Workforce Management
- Team management
- Microsoft Office
- Organizational skills
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- Multitasking
- Troubleshooting
- Salesforce Management
- Data entry
- Scheduling and calendar management
- Basic math
- Supervision
- Flexible
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04/2021 to 12/2021 Office Administrator Hitt – Atlanta, GA,
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
- Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
- Monitored and tracked project performance data with spreadsheets to generate reports and keep management informed of important trends.
- Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
- Documented and routed business correspondence to manage office paperwork.
10/2019 to 04/2021 Key Holder Dynamite – Houston, TX,
- Supervised bank deposits and security procedures to support store opening and closing.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Partnered with store leadership team to learn and understand management processes and reports.
- Managed stock demands and employee shift schedules and adapted professionally to unexpected changes.
- Developed product knowledge expertise and drove revenue growth by understanding features and benefits in full.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Sought new to improve metrics by partnering with senior store management.
- Maintained and achieved measurable goals to improve sales.
- Operated cash register.
- Maintained store and maintained appearance.
- Performed store opening and closing tasks to comply with preset store operations guidelines.
- Opened and closed store in absence of senior managers.
- Signed for incoming shipments in manager's absence.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
- Set up visually appealing promotional displays.
- Completed point of sale opening and closing functions to enable accurate transaction processing and accounting operations.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Stocked and merchandised products in compliance with Plan-o-Grams and company guidelines to facilitate organized, attractive store layout.
- Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
- Assisted customers with locating and securing desired products.
- Coached and mentored coworkers in proven sales techniques to facilitate more customer purchases and higher store revenues.
- Responded to safety and loss prevention incidents.
- Monitored sales performance through analysis of sales reports and comparison shopping.
- Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
- Adhered to company policies and procedures and recommended coworkers' compliance to establish uniform standard of conduct.
- Recommended improvements to store procedures.
- Evaluated transactions for suspected fraud.
- Sold over $[number] in merchandise in [timeframe].
03/2018 to 08/2019 Cook Accura Healthcare – Norwalk, IA,
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Chopped, diced and sliced vegetables and fruit ahead of dinner rush.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Replenished food items from inventory and rotated ingredients.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Precooked certain items during slow periods to reduce wait times during lunch and dinner rush.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Regulated oven, broiler and roaster operations for cooking at correct temperatures.
- Modified standard recipes to account for ingredient issues, customer requests or substitutions for allergen concerns.
- Precooked garnishes for later use to top off fresh dishes.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
04/2016 to 03/2018 Manager Securitas Security Services Usa, Inc. – Greencastle, PA,
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Completed daily sales reports and analyzed metrics to identify trends.
- Supervised staff performing daily activities.
- Adhered to store policies and procedures to maintain regulatory and legal compliance.
- Conducted regular evaluations and addressed performance concerns directly with employees.
- Investigated misconduct, mediated problems and determined appropriate discipline for staff.
Expected in 06/2018 High School Diploma:
North Brookfield High School - North Brookfield, MA
GPA:
Expected in 08/2019 Certificate : Cosmetology
Toni & Guy Hairdressing Academy - Cranston - Cranston, RI
GPA:
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