Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
Sales Techniques
Project management
Issue and conflict resolution
Brand management
Capital improvement planning
Workforce Management
Team management
Microsoft Office
Organizational skills
Multitasking
Troubleshooting
Salesforce Management
Data entry
Scheduling and calendar management
Basic math
Supervision
Flexible
Experience
04/2021 to 12/2021
Office AdministratorHitt – Atlanta, GA,
Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
Monitored and tracked project performance data with spreadsheets to generate reports and keep management informed of important trends.
Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
Documented and routed business correspondence to manage office paperwork.
10/2019 to 04/2021
Key HolderDynamite – Houston, TX,
Supervised bank deposits and security procedures to support store opening and closing.
Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Partnered with store leadership team to learn and understand management processes and reports.
Managed stock demands and employee shift schedules and adapted professionally to unexpected changes.
Developed product knowledge expertise and drove revenue growth by understanding features and benefits in full.
Protected store assets by assisting with audits, routine cycle counts and physical inventory.
Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
Sought new to improve metrics by partnering with senior store management.
Maintained and achieved measurable goals to improve sales.
Operated cash register.
Maintained store and maintained appearance.
Performed store opening and closing tasks to comply with preset store operations guidelines.
Opened and closed store in absence of senior managers.
Signed for incoming shipments in manager's absence.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
Set up visually appealing promotional displays.
Completed point of sale opening and closing functions to enable accurate transaction processing and accounting operations.
Addressed employee issues and conflicts to provide input, feedback and coaching.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Stocked and merchandised products in compliance with Plan-o-Grams and company guidelines to facilitate organized, attractive store layout.
Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
Assisted customers with locating and securing desired products.
Coached and mentored coworkers in proven sales techniques to facilitate more customer purchases and higher store revenues.
Responded to safety and loss prevention incidents.
Monitored sales performance through analysis of sales reports and comparison shopping.
Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
Adhered to company policies and procedures and recommended coworkers' compliance to establish uniform standard of conduct.
Recommended improvements to store procedures.
Evaluated transactions for suspected fraud.
Sold over $[number] in merchandise in [timeframe].
03/2018 to 08/2019
CookAccura Healthcare – Norwalk, IA,
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Chopped, diced and sliced vegetables and fruit ahead of dinner rush.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Replenished food items from inventory and rotated ingredients.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Precooked certain items during slow periods to reduce wait times during lunch and dinner rush.
Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
Regulated oven, broiler and roaster operations for cooking at correct temperatures.
Modified standard recipes to account for ingredient issues, customer requests or substitutions for allergen concerns.
Precooked garnishes for later use to top off fresh dishes.
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
04/2016 to 03/2018
ManagerSecuritas Security Services Usa, Inc. – Greencastle, PA,
Trained employees on additional job positions to maintain coverage of roles.
Assigned tasks to associates to fit skill levels and maximize team performance.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Completed daily sales reports and analyzed metrics to identify trends.
Supervised staff performing daily activities.
Adhered to store policies and procedures to maintain regulatory and legal compliance.
Conducted regular evaluations and addressed performance concerns directly with employees.
Investigated misconduct, mediated problems and determined appropriate discipline for staff.
Education and Training
Expected in 06/2018
High School Diploma: North Brookfield High School - North Brookfield, MA GPA:
Expected in 08/2019
Certificate : Cosmetology Toni & Guy Hairdressing Academy - Cranston - Cranston, RI GPA:
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