Office Administrator Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Personable Office Administrator with 10 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver adept at managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat workplace environment.

Developed and created Boeing Abu Dhabi’s Reception Daily Checklist, Visitor and Conference Room Management, Office Inventory and Asset Register and Office Recycling Process which helped reorganize and streamline office operations and became the point of reference for other Boeing offices in India, Middle East and Africa.

Formulated the Policy and SOP Manual on “Market Research – Competitor Analysis” for Abu Dhabi Finance-Mubadala which became the benchmark for one of its Strategy and Solutions and Product & Marketing projects.

Have worked directly with people of multicultural background and have consistently shown excellence in work ethics and performance which resulted in the team’s proven success in customer acquisition and over-all process improvement.

  • Customer Service
  • Senior Management Support
  • Meetings and Events Management
  • Inbound/Outbound Phone Call Handling
  • Managing Office Supply Inventory
  • Travel Coordination
  • Technical Support
  • Ethics-focused
  • Staff Management
  • Booking Travel
  • Office Management
  • Scheduling
  • Office Administration
  • Quality Assurance
  • MS Office such as Word, Excel, Powerpoint
  • Financial Services Support
  • Mail Handling
  • Project Management
  • Sorting and Labeling
  • Performance Improvement
  • Expense Reporting
  • Strategic Planning
  • Processing Expenses
  • Time management
Work History
Office Administrator, 02/2012 to 11/2015
Hntb Corporation Golden Valley, MN,

Performed general management of front office desk. This included but are not limited to; greeting, screening, escorting and assisting guests during company visits, arranging building access & valet parking, managing aphone calls and inquiries, updating visitor list on a daily basis and managing incoming/outgoing mails and export/import shipments

  • Applied appropriate protocol, discretion, and diplomacy when assisting guests such as government officials, members of royal family, regular customers and members of press/media while showing sensitivity to the culture of local and foreign visitors.
  • Provided administrative assistance to upper management such as calendar & correspondence management, document coordination and customer relations. Supported logistics for programs, meetings and events, including room reservations, preparation of agendas & presentations using MS Word, Excel & Powerpoint, arrangement of travel itineraries and expense reporting using SAP Concur.
  • Reported daily office activities and recorded incident reports to help managers stay on top of dynamic conditions and make proactive decisions.
  • Supported business travelers and travelers requiring general/emergency assistance, helped with flight booking and other transportation arrangements.
  • Assisted HR on training new employees on administrative procedures, general safety and security & use of various office systems.
  • Maintained inventory records of office assets
  • Assisted in clearing payments relating to office, managed invoices and filing of office documents.
  • Supported office manager with proactive correspondence management, document coordination and customer relations.
  • Processed employee expense reports quickly to prevent delays in payouts.
Business Support Officer, 09/2008 to 11/2011
Downer Edi Limited Newman, CA,
  • Generates quality leads through inbound and outbound calls (Mortgage Telesales). Determines client’s eligibility through the use of mortgage calculator and standard eligibility criteria set by the company while maintaining excellent client service throughout the call.
  • Guides and supports client queries through all stages of the end to end mortgage process, ensuring accurate product information is provided and prompt follow ups are made to all outstanding queries.
  • Resolve clients’ complaints and problems by practicing One Call Resolution and taking appropriate actions within approved SLA.
  • Assists in administrative tasks including Front Office/Reception management and updating documents to ensure accuracy of the Call Center's Policy & Procedures and training manuals for new mortgage products and promotions.
  • Ensures all emails coming through the company’s INFO mailbox are responded within the set SLA.
  • Acts as assistant to Corporate Relations Manager (CRM). Provides support by doing research and contacting different companies in the UAE to introduce corporate deals.
  • Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
  • Participated in real estate change proposals, incorporating available business intelligence to inform property management decisions.
  • Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
  • Maintained smooth back-office functions to promote efficient business operations.

Mortgage Processing Executive/ Helpdesk Associate, 03/2007 to 09/2008
Northone New York City, NY,
  • Responsible for processing new mortgage applications by checking documents received making sure all required information is satisfied and then routing these cases to correct service queue for sanctioning.
  • Answered inbound calls from HSBC branches and customers based in the United Kingdom responding to inquiries and transferring calls to correct departments and personnel.
  • Investigated and resolved issues and refers cases appropriately with recommendation.
  • Maintained and updated customers financial information with utmost care, accuracy and confidentiality as per banking policies.
Customer Care Specialist, 03/2006 to 03/2007
IBM Daksh - United Airlines- Mileage Plus City, STATE,
  • Answered inbound calls from airline passengers based in the United States and broad, making sure they are provided with correct information concerning their mileage account.
  • Processed customer data and requests.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account, product & service information.
  • Utilized exceptional communication to connect with customers, assess needs and present solutions.
  • Defused customer concerns with exceptional conflict and problem resolution skills.
Bachelor of Science: Chemical Engineering, Expected in
University of San Agustin - Iloilo City, Philippines,
  • Graduated with Academic Distinction (With Honors)
  • Dean's List [1st & 2nd Semesters and 2002, 2003]
  • Thesis: Solid Waste Management of University of San Agustin

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Resume Overview

School Attended
  • University of San Agustin
Job Titles Held:
  • Office Administrator
  • Business Support Officer
  • Mortgage Processing Executive/ Helpdesk Associate
  • Customer Care Specialist
  • Bachelor of Science

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