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office administrator resume example with 19+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Motivated learner with excellent leadership, project management and problem-solving abilities developed over 25 years of progressive administrative experience. Well-versed in all clerical needs of fast-paced multi offices and successful at adapting quickly to changing business demands. Diligent resource coordinator successful in accomplishing daily needs and exceeding performance targets.

Skills
  • Maintaining accounting ledger
  • Data entry
  • Accounts payable and receivable
  • Inventory management
  • Team building
  • Administrative support
  • Security systems
  • Team management
  • Project organization
  • MS Office
  • Customer service
  • Supervision
  • Organization
Experience
Office Administrator, 07/2017 - Current
Integrated Electrical Services, Inc. Suwanee, GA,
  • Supported clerical needs of more than nine Sales Associates, including taking messages, scanning documents and routing business correspondence.
  • Assisted nine employee office during switch from old POS systems and printers to new POS, leading training sessions and answering questions.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Processed financial documents, including contracts, expense reports and invoices.
  • Coordinated administrative operations, including tracking back ordered furniture to bolster workflows and improve productivity.
  • Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Trained temporary workers in preparation for special projects while ensuring service quality and efficacy.
  • Provided on-boarding to new employees and supported all departmental members, resulting in increased productivity and performance.
  • Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
  • Interacted professionally with both customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Provided in-depth research on accounts and contracts to assist sales team.
  • Monitored calendars and scheduled appointments based on merchandise availability and established load limits.
  • Scheduled appointments on behalf of staff members to keep office operations smooth and efficient.
  • Disseminated reports and contracts to proper personnel and reviewed all information prior to shipping, promoting high level of accuracy.
Collections Team Lead, 12/2007 - 07/2017
Accenture Cincinnati, OH,
  • Kept detailed production reports of daily progress to identify areas for improvement and maximize productivity.
  • Evaluated employee performance, identified areas of improvement and communicated plans to employees.
  • Supervised team of nine employees working with computer equipment, maintaining safety and cultivating productive atmosphere.
  • Trained new employees on policy and procedures positions to support team efficiency.
  • Drafted production reports with numbers and my teams goals and performance information for management to aid in decision-making and production planning.
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
  • Collaborated with team members to complete demanding projects under tight deadlines.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Optimized team performance by training new hires on use of equipment, standard procedures and organizational policies.
Business Office Manager- AP/Area Manager, 03/2002 - 05/2008
Club Athletics And Fitness City, STATE,
  • Analyzed production, quality control and maintenance reports to detect and address production problems.
  • Realigned procedures and daily protocols with changing business demands.
  • Developed and administered budgets covering inventory, labor hours and overhead expenses.
  • Evaluated schedules, orders and forecasts to plan operational processes and meet timetables.
  • Supervised business functions, employee staffing, customer retention and financial accountability for all stores.
  • Maintained inventory/shrink rating of less than 10%
  • Implemented new processes and procedures tactfully and passionately.
  • Authored and updated production reports and personnel records for use by senior managers in making accurate operational decisions.
  • Promoted positive customer service experiences by promptly resolving conflicts.
Education and Training
Associate of Applied Science: Computer Information Technology- Cyber Defense, Expected in 05/2021
-
Volunteer State Community College - Gallatin, TN,
GPA:
Status -
Accomplishments

I have finished my first year of school working full time with a 4.0 GPA. I have had Database Concepts, JavaScript, Beginning to HTML, Intro to Networking, Network Plus, Programming, English, Sociology, INFS1010 and Principals of Assurance.

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Resume Overview

School Attended

  • Volunteer State Community College

Job Titles Held:

  • Office Administrator
  • Collections Team Lead
  • Business Office Manager- AP/Area Manager

Degrees

  • Associate of Applied Science

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