office administrator resume example with 19+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Motivated learner with excellent leadership, project management and problem-solving abilities developed over 25 years of progressive administrative experience. Well-versed in all clerical needs of fast-paced multi offices and successful at adapting quickly to changing business demands. Diligent resource coordinator successful in accomplishing daily needs and exceeding performance targets.

  • Maintaining accounting ledger
  • Data entry
  • Accounts payable and receivable
  • Inventory management
  • Team building
  • Administrative support
  • Security systems
  • Team management
  • Project organization
  • MS Office
  • Customer service
  • Supervision
  • Organization
Office Administrator, 07/2017 - Current
Integrated Electrical Services, Inc. Suwanee, GA,
  • Supported clerical needs of more than nine Sales Associates, including taking messages, scanning documents and routing business correspondence.
  • Assisted nine employee office during switch from old POS systems and printers to new POS, leading training sessions and answering questions.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Processed financial documents, including contracts, expense reports and invoices.
  • Coordinated administrative operations, including tracking back ordered furniture to bolster workflows and improve productivity.
  • Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Trained temporary workers in preparation for special projects while ensuring service quality and efficacy.
  • Provided on-boarding to new employees and supported all departmental members, resulting in increased productivity and performance.
  • Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
  • Interacted professionally with both customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Provided in-depth research on accounts and contracts to assist sales team.
  • Monitored calendars and scheduled appointments based on merchandise availability and established load limits.
  • Scheduled appointments on behalf of staff members to keep office operations smooth and efficient.
  • Disseminated reports and contracts to proper personnel and reviewed all information prior to shipping, promoting high level of accuracy.
Collections Team Lead, 12/2007 - 07/2017
Accenture Cincinnati, OH,
  • Kept detailed production reports of daily progress to identify areas for improvement and maximize productivity.
  • Evaluated employee performance, identified areas of improvement and communicated plans to employees.
  • Supervised team of nine employees working with computer equipment, maintaining safety and cultivating productive atmosphere.
  • Trained new employees on policy and procedures positions to support team efficiency.
  • Drafted production reports with numbers and my teams goals and performance information for management to aid in decision-making and production planning.
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
  • Collaborated with team members to complete demanding projects under tight deadlines.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Optimized team performance by training new hires on use of equipment, standard procedures and organizational policies.
Business Office Manager- AP/Area Manager, 03/2002 - 05/2008
Club Athletics And Fitness City, STATE,
  • Analyzed production, quality control and maintenance reports to detect and address production problems.
  • Realigned procedures and daily protocols with changing business demands.
  • Developed and administered budgets covering inventory, labor hours and overhead expenses.
  • Evaluated schedules, orders and forecasts to plan operational processes and meet timetables.
  • Supervised business functions, employee staffing, customer retention and financial accountability for all stores.
  • Maintained inventory/shrink rating of less than 10%
  • Implemented new processes and procedures tactfully and passionately.
  • Authored and updated production reports and personnel records for use by senior managers in making accurate operational decisions.
  • Promoted positive customer service experiences by promptly resolving conflicts.
Education and Training
Associate of Applied Science: Computer Information Technology- Cyber Defense, Expected in 05/2021
Volunteer State Community College - Gallatin, TN,
Status -

I have finished my first year of school working full time with a 4.0 GPA. I have had Database Concepts, JavaScript, Beginning to HTML, Intro to Networking, Network Plus, Programming, English, Sociology, INFS1010 and Principals of Assurance.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Volunteer State Community College

Job Titles Held:

  • Office Administrator
  • Collections Team Lead
  • Business Office Manager- AP/Area Manager


  • Associate of Applied Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: