LiveCareer-Resume

office administrator resume example with 2+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality.

Skills
  • Office Management
  • Financial Services Support
  • Inbound Phone Call Handling
  • Staff Training
  • Office Supplies and Inventory
  • Office Reception
  • Spanish Fluency
  • Patient Registration
  • Friendly and Relatable
  • Adaptable and Resilient
  • Remote Work Coordination
  • Administrative Arrangements
Work History
01/2021 to 04/2021 Office Administrator Suffolk Construction | Hayward, CA,
  • Interacted with customers by phone, email or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Maintained open communication with customers to foster positive relations and provide updates on issues.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
  • Delivered clerical support by handling range of routine and special requirements.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Reconciled account files and produced monthly reports to keep BHHS informed about office operations.
  • Supported BHHS's with proactive correspondence management, document coordination and customer relations.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
  • Aligned office departments and increased inter-department communication and data sharing by implementing new workflows.
  • Compiled and distributed reports and contracts, auditing data prior to shipping to promote accuracy.
  • Led training sessions, answered questions and assisted employees with troubleshooting during software migrations.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
  • Assisted in training temporary employees for special projects.
  • Achieved and maintained top client satisfaction and retention by managing project deliverable accuracy and alignment with specifications.
  • Teamed with leaders across all departments to meet deadlines and establish culture of cross-functional collaboration.
  • Assisted with coordination and hosting of company events.
07/2019 to 01/2021 Receptionist Dialysis Clinic | Dawson, GA,
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Answered and quickly redirected large volume of calls on central system.
  • Received and routed business correspondence to correct departments and staff members.
12/2018 to 06/2019 Sales Representative Phillips Service Industries | Livonia, MI,
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Attended advanced training sessions and conferences to increase product knowledge and productivity.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
Education
Expected in 05/2017 to to High School Diploma | Meadowcreek High School, Norcross, GA GPA:
Languages
Spanish:
Native or Bilingual
Negotiated:

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Resume Overview

School Attended

  • Meadowcreek High School

Job Titles Held:

  • Office Administrator
  • Receptionist
  • Sales Representative

Degrees

  • High School Diploma

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