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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Dedicated [Job Title] talented at processing high volumes of error-free transactions and meeting departmental goals. Offering [Number] years of experience in quickly resolving [Type] issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Enthusiastic Client Service professional with [Number] years of client interface experience. Well-versed in [Industry] products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.

Innovative [Job Title] focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Proven ability to establish rapport with clients and exceed all sales goals. In-depth knowledge of [Software] and [Software].

Friendly and efficient [Job Title] devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Flexible [Job Title] with [Number] years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.

Hardworking [Job Title] accustomed to fast-paced [Type] call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in [Industry] standards and best practices.

Personable, friendly and solution-oriented [Job Title] with over [Number] years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, [Area of expertise], time management and sales. Dedicated to customer loyalty and satisfaction.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Capable [Job Title] knowledgeable about managing [Type] routes while providing top-notch customer service to customers. Efficient, well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.

Outgoing [Job Title] with [Number] years of experience in [Type] customer service. Skilled at closing sales, answering questions quickly and handling [Type] issues professionally. Trained in [Software] use with extensive knowledge of [Area of expertise].

Skills
  • Report generation
  • Report creation
  • Credit card payment processing
  • [Industry] regulations knowledge
  • Senior leadership support
  • Inbound and outbound calling
  • Quality assurance controls
  • Adaptive team player
  • Project management abilities
  • Route management
  • Store maintenance
  • Office equipment proficiency
Experience
06/2005 to 02/2019 Office Administrator/Customer Service Representative Exova | Wilmington, DE,
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
04/2018 to 11/2018 Office Administrator Caliber Collision | City, STATE,
  • Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Processed financial documents, including contracts, expense reports and invoices.
  • Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
  • Developed long-term budgets covering office supplies and equipment maintenance to meet organizational demand.
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
06/2001 to 10/2008 Sr. Accounting Specialist/Payroll Administrator Arizona Oncology Associates | City, STATE,
  • Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
  • Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
  • Identified processes that could be improved, implementing new procedures that saved [Number] hours per payroll cycle.
  • Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies.
  • Collaborated with the [Job Title] to provide insight into audits regarding payroll processing.
  • Stayed current on multi-state and local tax laws and made sure any changes were immediately noted.
  • Responded to employee inquiries regarding payroll and timekeeping.
  • Supervised proper processing of garnishments, including child support and wage assignments.
  • Prepared and maintained support documentation.
  • Onboarded new employees in time reporting and payroll systems.
  • Compiled financial, accounting and auditing reports and tables for cash receipts, expenditures, accounts payable, receivables and profits and losses.
  • Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.
  • Managed payroll and time and attendance systems.
  • Processed rehires, transfers, terminations, garnishments and withholdings.
Education and Training
Expected in 06/1992 Associate of Applied Science | Business Administration And Management Tucson College, Tucson, AZ GPA:

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Resume Overview

School Attended

  • Tucson College

Job Titles Held:

  • Office Administrator/Customer Service Representative
  • Office Administrator
  • Sr. Accounting Specialist/Payroll Administrator

Degrees

  • Associate of Applied Science

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