LiveCareer-Resume

office administrator coordinator resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

High-energy and driven Customer Service Administrator with proven leadership, critical thinking and project management abilities gained during 8+ years Customer Service and Administration career. Experienced in managing clerical requirements of an administrative office and highly responsive to dynamic business conditions. Smoothly organize resources to keep teams efficient and achieve daily targets.

Organized Customer Service Representative with experience in various work environments: restaurant, retail, landscape, office management. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities, while maintaining warm relationships with customers.

Skills
  • Motivational Leadership
  • Regulatory Compliance
  • Performance Management
  • Microsoft Office Suite
  • Project Management
  • Data Analysis and Modeling
  • Accounts Payable and Receivable
  • Budget Management
  • Customer Service Management
  • CRM Software
  • Documentation and Recordkeeping
  • Database Maintenance
  • Research and Analysis
  • Leadership and Change Management
  • Administration and Operations
  • Friendly and Relatable
  • Office Equipment Management
  • Team Building
  • Methodical and Organized
  • Microsoft Office
  • Team Management and Supervision
Education
Rasmussen College Lake Elmo, MN Expected in 12/2022 Bachelor of Science : Business Administration And Management - GPA :


  • Dean's List Summer 2020
  • Dean's List Winter 2021
  • Received Pell Grant 2020
  • Received Pell Grant 2021


  • Relevant Coursework Completed: Intro to Business Analysis and Intelligence; Business Project Management; Operations Management; Foundations of Digital Marketing; Business Law & Ethical Behavior; Intro to Business Intelligence; Business Research & Analysis; Managing A Diverse Workforce; Strategic Sales & Sales Management; Accounting for Business Managers; Financial Accounting
Scripps Ranch High School San Diego, CA Expected in 06/2017 High School Diploma : - GPA :
Work History
Northern Tool + Equipment - Office Administrator Coordinator
Savage, MN, 05/2020 - Current
  • Supported business owner with proactive correspondence management, document coordination and customer relations.
  • Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
  • Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Teamed with leaders across all departments to meet deadlines and establish culture of cross-functional collaboration.
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Monitored and tracked performance of employees, identifying and targeting areas in need of improvement and further training.
  • Aligned office departments and increased inter-department communication and data sharing by implementing new workflows.
  • Achieved and maintained top client satisfaction and retention by managing project deliverable accuracy and alignment with specifications.
  • Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
  • Compiled and distributed reports and contracts, auditing data prior to shipping to promote accuracy.
  • Supported office manager with proactive correspondence management, document coordination and customer relations.
  • Delivered clerical support by handling range of routine and special requirements.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
Kroger - Cashier Team Lead
Gardnerville, NV, 07/2019 - 02/2020
  • Monitored areas for security issues and safety hazards.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Processed checks, cash and credit purchases or refunds.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Operated POS cash register and equipment to collect payments.
  • Generated routine reports and professional correspondence.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
  • Controlled merchandise zoning and monitored compliance with merchandising guidelines.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
  • Built effective training and coaching strategies to optimize team performance.
Senior Lifestyle Corporation - Server
Bethel Park, PA, 03/2018 - 12/2018
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Increased sales significantly by upselling higher-end products to customers.
Subway Inc - Server Shift Leader
City, STATE, 06/2015 - 12/2017
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Cultivated warm relationships with regular customers.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Created incentive-based performance tracking systems to encourage positive and energetic service execution.
  • Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
Additional Information

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Resume Overview

School Attended

  • Rasmussen College
  • Scripps Ranch High School

Job Titles Held:

  • Office Administrator Coordinator
  • Cashier Team Lead
  • Server
  • Server Shift Leader

Degrees

  • Bachelor of Science
  • High School Diploma

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