High-energy and driven Customer Service Administrator with proven leadership, critical thinking and project management abilities gained during 8+ years Customer Service and Administration career. Experienced in managing clerical requirements of an administrative office and highly responsive to dynamic business conditions. Smoothly organize resources to keep teams efficient and achieve daily targets.
Organized Customer Service Representative with experience in various work environments: restaurant, retail, landscape, office management. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities, while maintaining warm relationships with customers.
Monitored areas for security issues and safety hazards.
Quickly and accurately counted drawers at start and end of each shift.
Processed checks, cash and credit purchases or refunds.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
Operated POS cash register and equipment to collect payments.
Generated routine reports and professional correspondence.
Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
Controlled merchandise zoning and monitored compliance with merchandising guidelines.
Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
Built effective training and coaching strategies to optimize team performance.
03/2018 to 12/2018
ServerSenior Lifestyle Corporation – Bethel Park, PA,
Checked identification for minimum age for sale of alcoholic beverages.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Worked with POS system to place orders, manage bills and handle complimentary items.
Kept register accurate through correct billing, payment processing and cash management practices.
Increased sales significantly by upselling higher-end products to customers.
06/2015 to 12/2017
Server Shift LeaderSubway Inc – City, STATE,
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Cultivated warm relationships with regular customers.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Oversaw daily operations of service team, delegated tasks, and trained new staff.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Created incentive-based performance tracking systems to encourage positive and energetic service execution.
Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
Education
Expected in 12/2022
Bachelor of Science: Business Administration And Management Rasmussen College - Lake Elmo, MN GPA:
Dean's List Summer 2020
Dean's List Winter 2021
Received Pell Grant 2020
Received Pell Grant 2021
Relevant Coursework Completed: Intro to Business Analysis and Intelligence; Business Project Management; Operations Management; Foundations of Digital Marketing; Business Law & Ethical Behavior; Intro to Business Intelligence; Business Research & Analysis; Managing A Diverse Workforce; Strategic Sales & Sales Management; Accounting for Business Managers; Financial Accounting
Expected in 06/2017
High School Diploma: Scripps Ranch High School - San Diego, CA GPA:
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