office administrator resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Hardworking and reliable Multi-Unit Manager with strong ability in customer service and profitability. Offering professionalism, skill and adaptability. Highly organized, proactive and punctual with team-oriented mentality.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • Crew supervision
  • Well production service strategies
  • Shut-in production
  • Progress monitoring
  • Team building
  • Customer service
  • Communications
  • Business operations
  • Relationship development
  • Planning and coordination
  • Organization
  • MS Office
  • Project organization
  • Team management
  • Administrative support
  • Operational improvement
  • Inventory management
  • Accounts receivable
  • Schedules coordination
  • Warranty processing
  • Client communication
  • Coordinating schedules
  • Cost estimates
  • Freight operations
  • Data evaluation
  • Direct sales
  • Inbound and Outbound Calling
  • Credit card payment processing
  • Shipping and receiving understanding
  • Office equipment proficiency
  • Customer relations
Education and Training
Cayuga Community College Auburn, NY, Expected in 05/1991 Associate of Arts : Communications - GPA :
  • ServSafe
  • Dale Carnegie Public Speaking
Kaleidoscope - Office Administrator
Minneapolis, MN, 07/2021 - Current
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Updated details in company database by keying in customer contacts and delivery dates.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Planned for system conversions and office moves.
  • Managed office budget to handle inventory, postage and vendor services.
Otg - Multi-Unit Manager
Buffalo, NY, 03/2014 - 06/2021
  • Earned reputation for good attendance and hard work.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Achieved cost-savings by developing functional solutions to evolving problems.
  • Recognized by management for providing exceptional customer service.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Created agendas and communication materials for team meetings.
  • Improved operations by working with team members and customers to find workable solutions.
  • Supported Operations department by compiling paperwork and taking detailed meeting minutes.
  • Collaborated in development of new software procedures.
  • Performed site evaluations, customer surveys and team audits.
  • Utilized effective communication skills to deliver instructions to crews and build collaborative groups focused on accomplishing goals on tight schedules.
  • Kept crew members on schedule at diverse sites and prepared schedules to carry out accurate work at required times.
  • Identified operating issues with service rigs and troubleshoot problems to identify root causes, resolve faults and return full functionality.
  • Managed staff to optimize brand expansion initiative productivity.
  • Maximized branch revenue by optimizing daily operations.
  • Analyzed regional market trends to discover new opportunities for growth.
  • Mentored and guided general managers on proper processes and methodologies.
  • Penetrated new markets by investigating competitor products, services and trends.
  • Improved individual location efficiency through effective leadership restructure.
Berkshire Hathaway Automotive - Regional Training Manager
Phoenix, AZ, 02/1999 - 03/2014
  • Reviewed training delivery methods to optimize training effectiveness and costs.
  • Leveraged simulations, team exercises and group discussions to increase training program engagement.
  • Administered course content, schedules and attendance utilizing learning management system (LMS).
  • Developed skill-specific training programs to promote employee development.
  • Monitored training costs and prepared budget reports to justify expenditures.
  • Created practice exams, exercise documents and interactive videos from older content and transferred print materials to digital.
  • Designed and directed orientation and training programs to meet client needs.
  • Promoted increased productivity through appropriate allocation of resources, budgets, inventories, training support and team building materials.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Checked tracking systems for student and instructor leaves, attendance scores and overall performance.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Evaluated client processes, employee performance and training progress to determine additional training needs.
  • Scheduled training sessions based on availability of classrooms, equipment and instructors.
  • Developed complete training programs and led training using expert learning techniques.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Coordinated development of training materials, including manuals, standard operating procedures and employee handbooks.
  • Assessed training needs, using employee surveys and interviews to gather data.
  • Managed various training courses by developing curricula, instructions, documents and written tests.

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Resume Overview

School Attended

  • Cayuga Community College

Job Titles Held:

  • Office Administrator
  • Multi-Unit Manager
  • Regional Training Manager


  • Associate of Arts

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