office administrator resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Outgoing Office Administrator with 20 years of experience applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while greeting visitors, managing phone switchboard and tackling staff requests. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere.
Skills
Troubleshooting
Organizational skills
Data Management
Communication
Flexible
Supervision
Active listening
Computer skills
Relationship building
Leadership
Team building
People skills
Reliable and trustworthy
Work ethic
Experience
Office Administrator, 10/2012 to 04/2022 Forward Air – Cedar Rapids, IA,
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Created notices and advertisements for available vacancies on job seeker websites.
Administered payroll and maintained proper documentation of employee personnel.
Used judgment and initiative in handling confidential matters and requests.
Interpreted and communicated work procedures and company policies to staff.
Elevated customer satisfaction ratings by promptly resolving client and case issues.
Automated office operations for managing client correspondence, payment schedules and data communications.
Negotiated with vendors to determine optimal material purchase pricing.
Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
Medical Billing and Office Manager, 12/2008 to 08/2012 Endo1 Partners – Santa Rosa, CA,
Coordinated work of 30 employees by offering clear direction and motivational leadership.
Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Organized resources and staff necessary to handle requirements and maintain strong service levels.
Conducted transactions, confirming patient information and processing according to standard protocol.
Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
Maintained important files, running reports and delivering updates on occupancy and revenue.
Recruited, trained and developed administrative team to support corporate growth and objectives.
Orchestrated staff meetings to maintain open communication and quickly address concerns.
Conducted staff performance evaluations to monitor progress and individual skills.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Coached staff on strategies to enhance performance and improve customer relations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Front Office, 12/2006 to 12/2008 Lineage Logistics – Algona, IA,
Maintained general office organization and cleanliness.
Responded to messages and emails to the office and transferred correspondence.
Transmitted information or documents to customers, using computer, mail or facsimile machine.
Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
Performed administrative support tasks, completing duties within required timeframes.
Compiled and produced presentations and reports as directed by leadership team.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Utilized active listening skills to quickly resolve problems and escalated larger issues to [Job Title].
Demonstrated consistent operational excellence to maintain stellar office reputation.
Owner/Operator, 12/2003 to 12/2005 Midwestone Financial Group, Inc. – North English, IA,
Directed implementation of strategic business plans to achieve goals and objectives.
Developed business from ground up and prepared records and operations for smooth handover to new owners.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Devised business and marketing plans and prepared monthly financial reports.
Set pricing structures according to market analytics and emerging trends.
Trained teams on specific operations, applicable procedures and techniques for each job site.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Managed sales presentations to promote product and brand benefits.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Hosted special events to boost brand awareness and increase community engagement.
Loan Servicing Representative, 12/1992 to 12/2003 Coastal States Mortgage Corporation – City, STATE,
Maintained and coordinated 8000 mortgage loan files
Responsible for maintaining current and up-to-date insurance policies on all home loans and commercial properties
Efficient in analyzing escrow accounts
Worked directly with clients that were in foreclosure
Responsible in collections of mortgage payments
Process incoming and outcoming calls as per policy and procedure
Education and Training
Associate of Arts: Administrative Assistance And Secretarial Science, Expected in to Keiser College - Fort Lauderdale, Fl, GPA:
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