office administrator resume example with 13+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Effective customer service agent with experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

Experienced collection executive bringing more than 10 years of experience in debt collections and accounts receivable. Expert in repayment negotiations and repayment plan structuring. Successful in managing bad debt by reducing aged accounts.

Hardworking and knowledgeable customer service agent, well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.

Medical insurance verification . Health home care office manager running the day to day operations staffing working with all Dmas forms billing insurance company Doing Payroll using Adp. Well diverse will Microsoft System. Go to person for clients and aids.

Efficiency-driven office manager with diligent approach to handling financial, employee and office records. Respectful and well-spoken with team members, managers and customers. Smoothly coordinate teams and supplies to accomplish daily office goals.

Focused office manager with over 4 years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.

  • Quality assurance
  • Problem-solving skills
  • Inspections and audits
  • Collections regulatory guidelines
  • Skip tracing
  • Repayment negotiations
  • Billing and collections best practices
  • Multitasking
  • Account management
  • Transformative leadership
  • Call center background
  • Quality control
  • Inbound and outbound calling
  • Problem-solving abilities
  • Credit and collections
  • Team-oriented
  • Scripted conversations
  • Patient relations
  • Records management
  • Records maintenance
  • Client documentation
  • Customer service
  • HIPAA guidelines
  • Patient callbacks
  • Accounts payable and receivable
  • Insurance Verification
  • Insurance billing
  • Billing procedures
  • Medical recordkeeping
  • Availity billing system
  • Adp payroll system
  • Excel spreadsheets
  • Insurance authorization
  • Dmas system & forms
  • Cms 1500 form
  • Billing invoice
  • Scheduling
  • Staffing handling interviews
  • Paying invoices
  • Microsoft Word
  • Microsoft office
  • Management
  • Icd 10 Codes
  • Pca Certified
Education and Training
Oscar Smith High School Chesapeake, VA, Expected in 06/2005 High School Diploma : - GPA :
Kaleidoscope - Office Administrator
Dallas, TX, 09/2018 - Current
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Processed financial documents, contracts, expense reports and invoices.
  • Made orders for new office supplies based on demand and budgetary restraints.
  • Automated office operations by managing client correspondence, records, contracts and data communications.
  • Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team productivity.
  • Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
  • Scheduled medical appointments and transportation for patients.
  • Responded to patient call lights quickly and expedited appropriate follow-through.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Communicated with patients to gather intake data and verify chart information.
  • Communicated with patients with compassion while keeping medical information private.
  • Led junior level physicians, nurses, and medical students to deliver quality inpatient, outpatient and surgical patient care.
Adaptimmune Therapeutics Plc - Quality Control Specialist
Oxfordshire, VA, 01/2018 - 07/2018
  • Investigated performance to maintain employee adherence to quality and safety policies.
  • Implemented internal auditing practices to create standards and statutory obligation compliance reports.
Portfolio Recovery Group - Collection Executive
City, STATE, 12/2007 - 01/2018
  • Conveyed current account information and obtained payments by using pre-scripted statements.
  • Recovered lost revenue by persistently reaching out to customers with past due accounts.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Followed fair debt practices and regulatory guidelines when managing collections process.
  • Reached out to customer to pursue payments, remind of obligations and discuss default procedures.
  • Processed payments over phone and set up recurring drafts.
  • Located debtors by utilizing skip tracking and other strategies.
  • Placed outbound collections calls daily to approximately [Number] account holders.
  • Mentored new members on scripts, strategies and company information to maximize performance.
  • Consistently met or exceeded monthly goals of $[Amount] through diligent [Action].

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Resume Overview

School Attended

  • Oscar Smith High School

Job Titles Held:

  • Office Administrator
  • Quality Control Specialist
  • Collection Executive


  • High School Diploma

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