office administrator resume example with 7+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Personable Office Administrator with 8 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting patients, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.

  • Decision Making
  • Schedule Coordination
  • Honesty and Integrity
  • Confidence and Drive
  • Attention to Detail
  • Goal Setting
Nightingale College , Expected in 12/2023 Bachelor of Science : Nursing - GPA :
  • Basic Life Support (CPR and AED), American Heart Association - 08/2021-08/2023
Work History
Kaleidoscope - Office Administrator
Raleigh, NC, 10/2020 - 12/2021
  • Delivered clerical support by handling range of routine and special requirements.
  • Supported office manager with proactive correspondence management, document coordination and customer relations.
  • Transcribed meeting minutes for recordkeeping and submitted to senior management.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Maintained open communication with customers to foster positive relations and provide updates on issues.
  • Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
  • Monitored and tracked performance of employees, identifying and targeting areas in need of improvement and further training.
Cvs Health - Medical Billing Specialist
Saint Paul, MN, 07/2019 - 10/2020
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Reviewed patient records, identified medical codes and created invoices for billing purposes.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Evaluated patients' financial status and established appropriate payment plans.
  • Posted and adjusted payments from insurance companies.
  • Maintained and updated collections tracking spreadsheet to help organize payment information.
  • Located errors and promptly refiled rejected claims.
  • Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
  • Identified and resolved patient billing and payment issues.
  • Printed and reviewed monthly patient aging report and solicited overdue payments.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Communicated effectively and extensively with other departments to resolve claims issues.
  • Prepared accounts with past due balances and transferred those cases to collection agency.
  • Liaised between patients, insurance companies and billing office.
  • Collected payments and applied to patient accounts.
  • Posted payments and collections on regular basis.
Encompass Health Corp. - Patient Account Representative
Pooler, GA, 02/2017 - 06/2019
  • Utilized computer programs to create invoices, letters and other documents.
  • Prepared reports detailing billing actions, flags and other key information.
  • Electronically submitted bills according to compliance guidelines.
  • Maintained office inventory and organized supplies for efficiency and expected needs.
  • Monitored flags and resolved urgent items with accuracy and efficiency.
  • Contacted patients after insurance was calculated to obtain payments.
  • Responded to patient, family and external payer inquiries.
  • Reconciled statements with patient records.
  • Worked with outside entities to resolve issues with billing, claims and payments.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Entered client details and notes into system for interdepartmental access and review.
Veterans Administration - Medical Administrative Assistant
Vancouver, WA, 02/2014 - 04/2018
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Converted paper charts into digital files and uploaded to EMR system.
  • Supported office staff and operational requirements with administrative tasks.
  • Conducted insurance verification and preauthorizations and managed patient charts.
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Organized patient files and streamlined operations to improve efficiency.
  • Supported providers in outpatient medical office through coordinating administrative operations.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Ambulated, turned and positioned patients.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Sanitized, restocked and organized exam rooms and medical equipment.

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Resume Overview

School Attended

  • Nightingale College

Job Titles Held:

  • Office Administrator
  • Medical Billing Specialist
  • Patient Account Representative
  • Medical Administrative Assistant


  • Bachelor of Science

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